Brookdale Arvada

Reviews

• JA

  Jason Allen

  Jul 30, 2025
  5.0
  Gina in Admissions is the best. Absolutely fabulous to work with. She makes the admissions process simple and straight forward. I highly recommend working with her and her team.
• JB

  Jesus Borunda

  Oct 9, 2024
  1.0
  They don’t open the door and not answer the phone. I have a resident staying here that was hungry and could not bring his food because they did not open me. I don’t find this to be fair as residents pay a high amount of money to stay here .
• BB

  Barry

  Mar 21, 2023
  2.0
  I work as a healthcare administrator so my comments might seem a little picky / more detailed than others. Brookdale started off on a good foot. My mother was semi-happy with the move and things seemed to be going reasonably well. Facility-wise, rooms are quite small with minimal natural light. Dorm sized fridges placed on the floor can be hard to reach (and view inside) for residents with mobility issues. Activities are the typical assortment. Most staff were reportedly friendly (especially the maintenance guy), and engaging. Sales leader Gina was always upbeat and extremely responsive to email. And generally speaking, if she didn't have an answer to a questions I could count on the fact she would find it and reach out soon. Very reliable. Unfortunately that's where the positive comments end. Starting with the person leading the staff, Ashley Schroeder. I found her to be disrespectful, and likely not very knowledgeable about operations or the business of AL in general. She will not respond if you happen to ask questions she doesn't like - you'll simply be ignored. The facility isn't that large...I find it hard to believe that she would be "too busy" for discussion with resident families...but outward appearances suggest she feels this way...pretty sad. When residents sign a contract they are obligated to also sign up with Remedi, a prescription drug delivery service. You have no choice. If you didn't already know, Remedi is known throughout the industry for its widespread billing errors. We experienced the same. Brookdale closed its eyes and points to Remedi if there are problems. In fact, Brookdale won't even help anyone disengage with Remedi upon move-out, in spite of forcing this company on you at move-in. Don't bother emailing Ashley Schroeder, either. You will be ignored. Last, my mother suffered a medical crisis one day. According to staff her blood pressure was dangerously high. It took well over 15 mins for the front desk staff to contact EMS for transport to the hospital. The reasons given were "the printer wasn't working" and that "I had to clean up after another resident". I was later told (by Gina, not Ashley of course) that the employee was terminated. Even if that's true, what does it say about hiring practices and employee training? The safety culture in this facility? Do you want your family member to be there when this happens to them?
• MR

  Max Rae

  Jan 3, 2022
  5.0
  Amazing staff and facility! They took care of my great grandmother in hospice and I couldn't have been happier with the friendly staff especially stormy! They are all amazing and I thank them for everything they do!

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