Vineyard Park of Surprise

Reviews

• KI

  Korina Izaguirre

  Sep 2, 2025
  5.0
  In response to Ninve Smith: We understand how difficult it can be to see a loved one in memory care, please know that we take every report seriously. Both the Arizona Department of Health Services and Adult Protective Services conducted thorough investigations into these claims and found them to be UNSUBSTANTIATED. The 30-day notice referenced was not issued in retaliation but rather due to a deterioration of the family relationship, which made it difficult to continue care collaboratively. Our priority remains the safety, dignity, and well-being of all residents, and our team is committed to providing compassionate, professional care in a safe environment.
• NS

  Ninve Smith

  Aug 14, 2025
  1.0
  My mother has been a resident in the memory care unit at Vineyard of Surprise since the end of March this year. From the beginning, I repeatedly raised concerns about finding her prescribed pills on the floor, but nothing was done until I reported the matter to her case manager, who then filed a complaint with the state. Following this, I was told they would create a care plan to prevent further issues. Shortly afterward, Director Korina Izaguirre called me in an aggressive manner, claiming the complaint alleged that facility was not giving my mother her pills—an inaccurate and misleading statement. I explained that I had reported finding multiple pills on the floor multiple times, which meant my mother was not receiving them properly. My mother has also experienced numerous falls, sometimes remaining on the floor for over five hours before staff found her sometimes. This was raised to Korina Izaguirre multiple times. Additionally, residents frequently wander into her room, sometimes getting into her bed. Most concerning, a male resident has repeatedly entered her room and engaged in inappropriate and unsanitary behavior, including urinating in her closet and in her trash can. My mother, who is unable to speak due to a stroke and has aphasia, has been visibly frightened by these incidents (which I have on camera) . Other residents, including one with a dog (which my mother fears), have also entered her room. After I emailed Korina to request a solution—particularly to keep the male resident away from my mother’s room—she told me in person she “didn’t know how to respond” because “it’s memory care,” then never followed up. When my sister emailed again, Korina scheduled a meeting with us and the case manager, where she was again aggressive. We expressed our concern for my mother’s safety and for the safety of other residents, as the male resident wanders into other rooms as well. Korina ultimately stated that since she could not meet our “requirements” of keeping my mother safe, she was issuing a 30-day notice for her to leave, which I feel is retaliation for voicing my concerns. Basic safety and sanitation are not unreasonable expectations, and Korina’s dismissive and unprofessional responses—especially regarding a male resident exposing himself in front of others—are unacceptable.
• JW

  Jessica Williams

  Oct 26, 2021
  1.0
  I have heard nothing but negative about this place from a friend that has a family member here. They randomly moved another resident in with her mother without speaking to her family first. This is a dementia patient and they were given zero warning of it happening prior to the move in. Then the director admits that she screwed up but does nothing to correct the situation. She had to move her mother into a studio apartment there having to pay an additional $1000 a month all because someone couldn't communicate and have a conversation PRIOR to the move. Oh...and they had other empty apartments they could have moved the other lady into. There was no reason for the move that involved having the patients best interest at heart. Avoid this place!
• BS

  Barbara Shapiro

  Feb 26, 2021
  5.0
  Moving into MPOS was the nest decision i couldve made. I love the staff and the cleanliness of the community.
• KL

  K List

  Aug 8, 2018
  5.0
  Mariposa Point of Surprise is a warm, friendly environment. My mother has been here for 9 months and loves the place. After experiencing other facilities, my family and I view Mariposa as home for my mom. The staff is kind and considerate and the residents treat each other like family. There are activities for everyone from arts and crafts to daily exercises to movies to Bingo. They even have card games, such as Bridge and Kings in the Corner. There is a hair salon on site, which is reasonably priced and the hair stylist is exceptional. There are outings to restaurants and to shopping and also if you have errands to run, that can be arranged. My mother loves her apartment, which has spacious closets. The courtyard is a wonderful social gathering place, where residents can watch the birds. If you are looking for a home for a loved one, I encourage you to take a look at Mariposa.

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