Brookdale North Scottsdale

Reviews

• NC

  Nancy Cummings

  Oct 9, 2025
  5.0
  Brookdale North Scottsdale has been an excellent senior living facility for my brother. The staff is very caring and knowledgeable. The facility itself is lovely, well kept and comfortable. Staff made the move to Brookdale easy for my brother. The staff went out of their way to meet my brother when he arrived, and still today they take time to chat with him casually every time they see him.
• MT

  Melissa Torrealday

  Oct 25, 2020
  2.0
  My parents just moved out of this facility this month, October 2020, there were so many issues I will try and be as brief as possible. The main issue with this facility is there is no follow through on anything from billing, maintenance, care, housekeeping, etc. I being my parents POA tried to have several conversations plus at least three meetings during their stay there from October 2019 to this October 2020 and all seemed to be understood what needs were to be met then nothing would happen. My mother was supposed to be cared for daily with a shower and dressing and for some reason I would find out they weren't showing up to do this or they attempted to but my mom stated she already had been bathed but she had not, etc. She was supposed to be given meds daily but was coughing a lot and blowing her nose, she had meds for these problems, so again was she not getting what she needed? I noticed that when I went there certain things didn't work, a week after a request was put in then there would be other things would need to be repaired. When the maintenance man would go into their apt to fix stuff they would not do all the repairs just maybe one of the requests so there was always items not ever being taken care of. The dust in their apt was terrible and with my mom coughing all the time I thought maybe the A/C filter might need changing and that was why this was such an issue. I finally found the filter and it had caked on dust all over it, disgusting! I decided to change it myself knowing that that might not get addressed too. I called in to have their ceiling fans cleaned because they were all caked up with dust too and the response I got was the maintenance man stating that housekeeping should be doing this. My mothers shower leaked really bad into the bathroom area, it is a handicapped accessible one so no lip just a drain sloped downwards. With a shower curtain to the floor it still flooded everywhere, a real mess, we had to have a towel draped across the floor to sop up all the water. I attempted to try and get them to put a silicone damn to keep the water inside the shower area but for some reason they never got around to it. Billing was another huge problem, because my mothers care wasn't being done like it should my brother and I took over my mother's daily care. The director allowed for us to come inside to do this daily, we came through a back patio not to disturb any of the residents and funny thing my moms skin , cough, runny nose issues all went away within 2 days of us caring for her, it proved she was not getting her meds properly and for sure daily showers with her moisturizing body wash. Because we were doing this the billing was supposed to reflect that but the care charges still kept showing up on the bills. For 5 months they could not fix the billing and so my parents were getting charged for items they were not using and it went on and on, finally it got all fixed but again with my phone calls over and over again. I was so overwhelmed by all the work and phone calls and having no life of my own I finally got my dad to agree to move elsewhere, they really loved that apartment but nothing other than that was good there anymore and I wanted to be sure my mother was taken care of properly so finally they have moved into a much better place for them and our family. On moving day after a regional director had heard all my complaints a lot of the workers showed up on that day to be sure we had what we needed, etc. It was obvious they had a meeting with that director I talked with and the maintenance man even had to add his little bit because I called to see if he had some tools and he showed up pretty quickly he said "See I show up and help when needed".
• HP

  Homewatch Phoenix

  Apr 23, 2019
  5.0
  Brookdale and Nicole are wonderful partners. We greatly enjoy the opportunity to partner with them in the care of their residents. Moreover, their community is beautiful, well maintained, great location, and has wonderful residents.

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