Brookdale Central Chandler

Reviews

• JL

  JAMES LITTLEJOHN

  Jan 4, 2026
  1.0
  Our loved one(wife and mom) was placed in their memory care 2020-2021. We wrote a letter about our experience and sent it to corporate. We emailed as well, to multiple addresses. We never received any type of acknowledgement. The lack of any acknowledgement was grossly unprofessional, on top of the sub par memory care experience. It did evoke a feeling of a facility who does not care. In short, our loved one was kicked out as a behavioral problem, during covid. They kept treating a NON EXISTENT UTI, thinking that caused her behavior issues. When the behavior didn't correct, they were done with her. She spent time in a psych facility, deemed a non behavior problem...before a new place would take her. Within 5 minutes at the new place, the nurse realized she has a mouth problem. Sure enough she had an infection which went into her jaw. The UTI antibiotics, Brookdale kept pumping into her, don't work on THAT kind of infection. She never recovered fully recovered. Her last 4 months of life were miserable. I suggested to them to be cognizant, that not all women with Alzheimer’s have UTI's if they have behavioral issues. I suggested they look for other sources of infection. We have them in nursing care for valid reasons and staff needs to do better. Period. ::crickets:: Well, our letter totally fell upon deaf ears. Perhaps their legal team advised them not to respond to me. If so, that was a poor choice. I waited to post a review, as not to do it from a place of emotion. I post now, because I believe families need to know about our experience.
• KB

  Kathy Flores Bell

  Dec 15, 2021
  5.0
  Just excellent people, wonderful community that deeply cares for their residents.
• LY

  Linda Young

  May 22, 2020
  1.0
  Denise the manager, is cold-hearted, she had our parents in tears telling them they were getting kicked out of the facility! Why would anyone do that! They go through caregivers like crazy! I wouldn't let them take care of my dog!
• AB

  Ashley Becker

  Dec 12, 2019
  1.0
  As long as Denise Downey is the Executive Director don't even CONSIDER moving a loved one into this building. Floor staff are amazing, but lack support from Denise and Dominick. Had multiple residents come into my office in tears after an interaction with Denise, as well as fearful to approach her about a problem they were having. Brookdale has many great communities in the area, choose a different one!!!

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