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Primrose School of Westlake at Entrada is an accredited daycare located in the Westlake area that offers infant, toddler, preschool, pre-kindergarten, kindergarten and after school programs. For over 40 years Primrose preschools has been a trusted household name and a nationally recognized daycare provider committed to forging a path that leads to a brighter future for all children.
This rating does not reflect the front desk staff or the wonderful teachers who cared for my son. The one-star review is solely due to safety and transparency concerns, specifically the owner’s unwillingness to make reasonable safety improvements despite multiple incidents.
In December 2023, my son fell into a fence on the playground and sustained a severe injury to his forehead. This resulted in an expensive and traumatic emergency room visit, two layers of stitches (13 total), and a permanent scar. Responsibility was placed on teachers for failing to enforce “no-run zones.” This is unreasonable; the playground is small, and children need to run. I do not fault the teachers in any way.
Before making the difficult decision to remove our son, we attempted to work collaboratively with the owners to improve safety. We suggested modest, common-sense measures, including padding rough stone edges. Once the state investigated and determined the playground was technically compliant with regulations, it became clear the owners were unwilling to take any additional steps. We were explicitly told, “You have a choice where to send your son to school.”
Since that incident, I have learned of several other playground injuries, including at least one other child who, like my son, was left with a permanent scar. Hence, this prompted my review, and it is my hope that this review helps caregivers make informed choices.
I also want to note transparency issues that further eroded trust. When communicable illnesses occurred, communication was often limited to paper signs posted near classrooms; many parents missed them. The ProCare app, designed for timely communication, was not used. This was particularly frustrating during a lice outbreak. (Lice happens; I do not blame the school for that.) However, most parents learned about it through informal parent text chains rather than official communication.
Thus, when deciding where to send your child to school, I would be sure to note the playground's size, stone edges, and lack of padding. I would also ask about the owners' resistance to implementing preventive measures after serious injuries occurred.
RG
Rebekah Gilbert
Dec 29, 2025
5.0
We love this school! Our daughter came from another daycare & Primrose is night & day different in all the right ways. Teachers are incredible & our daughter is thriving. We could not be more pleased all around 🙏🏼 very thankful!
JT
Jana Thurman
Nov 6, 2025
5.0
One word encapsulates my experience: excellence! From the moment I stepped through the door, I was greeted with a warm and inviting atmosphere. Choosing early childhood education is a crucial decision, and it’s abundantly clear that here, the care, education, and well-being of the children are the top priorities.
With a diverse array of safety protocols, thoughtfully designed educational programs, and a truly enchanting environment, it’s evident that the children’s welfare is at the core of everything they do. The staff and owners embody kindness and warmth; they are not only knowledgeable but also attuned to the needs of today’s families. This place truly shines as a beacon of quality in early childhood education!
SV
Srilatha Venepally
Sep 22, 2025
5.0
Teachers and front staff are awesome. They all listen to you and really care about your child. I am very happy so far. Thank you for all you do.😊
MG
Mark Ghanayem
Aug 28, 2025
5.0
Been here for the better part of 3 years now and I have to say we are impressed our little one is flourishing and gaining academic skills a bit early that is sticking with him and he is doing well.
Frequently Asked Questions About Primrose School of Westlake at Entrada
What is Primrose School of Westlake at Entrada’s policy regarding staff and students who may be ill?
We require any students or staff with respiratory illness symptoms or fever to stay home until fever free for at least 24 hours.
What gets disinfected and cleaned on a frequent basis?
Items like high-touch toys, playground equipment, and other common surfaces are disinfected frequently throughout the day. Sheets and blankets from cribs are laundered daily; for older children, individual cots and blankets are provided for each child and are laundered on a weekly basis. Learn more here: https://tinyurl.com/mryjfs62
How does Primrose School of Westlake at Entrada keep students well?
Teachers and students practice frequent handwashing throughout the day and adhere to a strict sick policy. Temperature checks, touch free check in, and limitations on visitors may also be implemented to minimize risk to all. Learn more here: https://tinyurl.com/y7gutztv
What training is provided to teachers regarding health and safety?
We require all teachers to be certified in first aid and CPR, in addition to ongoing health and safety training throughout the year. Teachers are also trained on common signs of illness with signage placed in each classroom. Learn more here: https://tinyurl.com/yakwfr8g
What is the curriculum at the school?
We call our curriculum the Balanced Learning® approach. It is designed to inspire children to think with creativity, compassion and resourcefulness. Primrose school teachers not only guide children as they learn letters, numbers, science and more, but they also weave in character development and life skills opportunities throughout the day so children can develop social and relationship skills.
How do you measure a child’s progress in school?
Every child learns at their own pace because every child is unique. At Primrose schools, teachers use a variety of tools throughout the year to collaborate with families and monitor each child’s progress. This helps them understand each child’s individual needs and provide the personalized support that helps them excel.
Does Primrose School of Westlake at Entrada offer a Kindergarten program?
Yes, our school has a kindergarten program that utilizes our Primrose Balanced Learning® approach to help prepare children for success in Kindergarten, elementary school, and beyond. Small group lessons offer greater individual attention and our extended hours help support working parents with all-day care.
What age groups does Primrose School of Westlake at Entrada serve?
Primrose School serves infants, toddlers, preschool, pre-kindergarten, kindergarten, and also offers after school programs.
What are the school's operating hours?
The school is open Monday through Friday from 6:30 AM to 6:30 PM, and it is closed on Saturdays and Sundays.
What health and safety policies does the school follow?
Students or staff with respiratory symptoms or fever must stay home until fever-free for 24 hours. Frequent handwashing, temperature checks, touch-free check-in, and visitor limitations are also practiced.
What curricula are offered at Primrose School of Westlake at Entrada?
The school offers a Balanced Learning® curriculum which includes music, language and literacy, social studies, math, physical development, creative arts, STEM, and science and engineering.
Does the school offer a kindergarten program?
Yes, the kindergarten program uses the Balanced Learning® approach with small group lessons and extended hours to support working parents.
How does Primrose School measure each child's progress?
Teachers collaborate with families and use various tools throughout the year to monitor each child's unique progress and provide personalized support.
Is the entrance to Primrose School of Westlake at Entrada wheelchair accessible?
Yes, the school has a wheelchair accessible entrance.
Are there any nearby places where parents can do errands while at the school?
Yes, CVS Pharmacy and CVS ATM are nearby, allowing parents to conveniently pick up prescriptions or use ATM services during drop-off or pick-up times.
What nearby dining options are available for parents or visitors?
Nearby, you can find Starbucks for coffee and light snacks, as well as The Grand Ballroom at Westlake Entrada, a music venue and bar, which can be good spots for parents before or after visiting the school.
Are there any nearby fitness or recreational facilities?
Yes, LIFT gym is close by, offering fitness and recreation options for parents or family members who might want to stay active while their children are at school.