MC
MBalu Conteh
Oct 15, 2025
If you’re considering registering your children at this daycare, I strongly recommend reconsidering. My experience was extremely disappointing and concerning from both a safety and communication standpoint.
My children attended this daycare for less than a month, and during that short time, there were multiple incidents that raised red flags.
The first incident occurred when my 20-month-old son came home with a bruise on the back of his head that had not been reported to me. The next day, when I noticed the bruise, the staff told me he had thrown himself backward during a tantrum but that no incident report was completed because there was “no mark” at the time. Only after I brought it to their attention did they write an incident report.
A week later, my son fell on the playground and hit the left side of his face on a step. The report stated he “bit his lip,” but the video clearly showed that he fell there was no biting involved. Later that same day, he was pushed by another child, reopening the wound, yet the second report also said he “re-bit his lip.” When I picked him up, his face was black and blue, his cheek and lip were severely swollen, and I had to take him to urgent care for evaluation. Even the doctor questioned the incident report, because “biting his lip makes it seem like a self inflicted injury.
To make matters worse, communication was terrible. I had to constantly follow up through the parent portal to get any response, and even then, it often took complaints to get a reply. On the same day as my son’s incident, my three-year-old daughter was reported to have been experiencing itchiness, yet no one followed up about that either until it was a complaint.
Another serious concern, the daycare did not have my children’s immunization records on file, which made me question how many other children were enrolled without proper medical documentation.
When I went to withdraw my daughter from the daycare, I asked if they had her book bag since I hadn’t picked it up yet. They told me they didn’t have it and couldn’t find it. A few days later, I received an email saying they had located it and that I could come pick it up, which was just another example of the lack of organization and communication.
The only staff member I will give credit to is a younger Hispanic woman who typically works the front desk in the evenings. I don’t know her name, but she was kind, calm, and compassionate. She truly sympathized with me as a mother and understood my worry and frustration. Her demeanor remained professional and understanding, even when I was emotional and upset. She focused on resolving the issue rather than being defensive. Those are the kind of people who make the world a better place. God bless her and her child.
I withdrew both children immediately and requested that the remaining unused days be prorated. The owner sent a check for $19, which was not the correct amount and even had my first and last name spelled incorrectly, making it impossible to cash.
Overall, this experience was unprofessional, unsafe, and incredibly stressful. What was supposed to be a convenient, closer option turned out to be a nightmare. Now my kids returned to their former daycare and I HAPPILY drive 25mins because my kids safety and my peace of mind is more important.