Primrose School of West Allen

Reviews

• MM

  Maryam Minick

  Sep 10, 2025
  5.0
  Primrose of West Allen is one of the best schools in Allen. The leadership, teachers, and owners are all beyond caring and supportive. The food is awesome and you can tell all the love and care that is put into it. My 5 year old was beyond prepared for kindergarten due to their excellent curriculum. My youngest is doing very well too and throughly enjoys going. Thank you so much Primrose!
• JP

  Jaszmine Pendergrass

  Aug 28, 2025
  1.0
  If you’re a person of color, please reconsider enrolling your child here. We enrolled our 18 month old daughter here in June, and within the first two weeks there was an incident. From then there has been incident after incident including a busted lip, unexplained bruise on her chest, and most recently a teacher stepped on my daughter’s hand and broke her fingernails. My husband witnessed this, as they do not have cameras in their facility. While he witnessed this, he also saw the teacher intentionally not giving my daughter water even though she was verbally asking and physically signing for water. The teacher moved her back and continued to hand water to the other kids, my daughter started licking water off of the mat because she was thirsty. My husband then intervened. Almost every time we had to ask for an incident report. We went on the have a meeting with the teachers and we were not aggressive, but passionate about our daughter and how much grace we had given since the beginning. The franchise owners then called a meeting with us and basically kept telling us that we could find care elsewhere, shifting the blame on us and lacking accountability. They said verbatim that although my husband WATCHED the teacher step on my baby’s hand, that they did not see it and the teacher believes that she did not step on her finger and cause her nails to break which is ironic because that’s what the incident report says, so if she didn’t do it why did yall write the report? Because we asked? The franchise owners Shannan and her husband were very condescending and labeled us as disrespectful and aggressive. We raised concern respectfully each time an incident occurred because again my fighter was the only kid of color AND incidents kept happening back to back. She has NEVER had so many incidents at one daycare in a span of 2 and a half months. The owners response and lack of accountability was enough to disenroll my child the same day. They never even apologized, only addressed our reaction. There is another review with a similar story, don’t be fooled. Oh and the director? She fast talks everything, you can hardly get a word out. We are young black parents and when we raised concerns to HER she would literally just repeat back what I said. Their staff is a joke. My mother in law just switched careers from CPS in the Dallas area, and we have had to involve her many times because this daycare just didn’t take us serious. They lie so much and even tried to increase the tuition from 365 to 390 without saying ANYTHING. When we brought it up their excuse was “they dropped the ball and email was supposed to be sent” AFTER I repeatedly told them I had not received an email as I check my email ALL DAY, EVERY DAY! Enroll your child here at YOUR OWN RISK! I regret even trusting this daycare with my baby. We didn’t even get pictures the whole first week she attended and if you’re looking for prompt responses through the app they use, don’t get your hopes up. The front desk has to approve all messages and sometimes you may not even get a response until next day.
• RC

  Richa Chopra

  Aug 18, 2025
  5.0
  One of the best schools in Allen, amazing teachers and culture, always super helpful and patient with everyone.
• EA

  Eva A

  Aug 9, 2025
  5.0
  Our daughter has been attending Primrose of West Allen for the past three years, and we couldn’t be happier with the experience. From the owners to the leadership team, teachers, and support staff, everyone here runs a truly tight ship while maintaining a warm, welcoming environment. Our child has loved going every day, and the curriculum has been outstanding—we’ve seen her vocabulary blossom and her developmental skills grow in ways that have exceeded our expectations. The leadership team strikes the perfect balance between being understanding and upholding clear, consistent policies and procedures, which gives parents peace of mind. What impresses us most is how genuinely caring the staff is—they know every child by name, and it shows in the way they interact with them. Primrose of West Allen has been more than just a daycare for us; it’s been a supportive, enriching community for our daughter, and we are so grateful for the positive impact they’ve had on her early years.
• CZ

  Chao Zhang

  Jul 21, 2025
  5.0
  My daughter has spent two years at this school. She is superbly prepared for kindergarten. Highly recommend! It is a well run operation. You can tell the staff and teachers truly care! We have been to three different daycares and this is by far the best! Go check it out for yourself.

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