Primrose School of Cumming West

Reviews

• KC

  Kristen Cook

  Aug 28, 2025
  5.0
  We're so incredibly happy with Primrose West. We moved our boys from a private Nanny at home and were nervous to put them in school but they have thrived so much at Primrose! We're so grateful to the teachers, they really put to much care and love into every day. Our children have thrived with the structure in their days and love going to school to see their teachers and friends.
• SH

  Shannon Hassell

  Aug 13, 2025
  5.0
  Primrose Cumming West has been part of our family for a little over two years and I can’t say enough good things about them. As a mom of three, I have been through enough daycares to know what true quality care is over the last ten years. My daughter has absolutely thrived in each class and adores all of her teachers. The classroom activities are engaging and creative, the teachers are wonderful and genuinely caring. We are grateful for the admin team always working with us on last minute accommodations for our family. From daily updates on curriculum with pictures, well-maintained property, updated playgrounds, and clean classrooms all speak volumes about their commitment to creating the best environment for kids. I always feel confident knowing my little one is safe and in the best hands!!
• KN

  Kamlesh Naidu

  Jul 14, 2025
  5.0
  All the teachers and office staff are approachable, respectful, and genuinely caring toward both the children and their parents. Our child has been attending for almost two years, and he has consistently been encouraged to learn through interactive stories, tasks, social skills development and practicing good manners. The facility itself is well-maintained, with safe playgrounds and updated classrooms.
• SM

  Soumi Mukherjee

  Apr 19, 2024
  5.0
  Great outdoor fun for the kids and families.
• VK

  Vaibhav Khairnar

  Jul 6, 2023
  1.0
  Interior of daycare appears outdated, & we have noticed that faucet in preschool-1 bathroom frequently did not work, which raises concerns about children's ability to wash their hands properly. There are several safety hazards in both early preschool & preschool playgrounds, as well as multiple blind spots that make it challenging to adequately supervise children. Placement of thick plastic barriers has caused numerous children to trip & fall, leaving us puzzled about their purpose. My son experienced a significant chin injury when he fell from a slide, resulting in a deep cut that required 4 stitches. It is distressing that other children continue to fall & trip due to insufficient supervision. This pattern of negligence emerged following takeover by new management & coincided with arrival of Mrs. Rachana in preschool-1 class. Mrs. Rachana's conduct has been consistently rude & unprofessional often involving her shouting at children. Our conversations with other parents have revealed that they share same sentiments. While Mrs. Rachana provides false feedback directly to parents, her communication with management differs significantly. Her bossy behavior has led to several teachers leaving daycare or requesting transfers to different classes. Despite claiming to have several years of daycare experience, Mrs. Rachana lacks practical skills, genuine care, & compassion for children. She does not actively participate in essential caregiving tasks such as changing diapers, yet she asserts her role as lead teacher, leaving a single teacher responsible for managing entire preschool class. As a result, children with soiled diapers or accidents may have to wait longer for assistance due to limited staffing. Excessive workload has led to other good teachers leaving preschool. My 3yr old son was subjected to mistreatment & he frequently complained about pain in his arms & shoulders. When questioned, he revealed that Mrs. Rachana had forcefully pulled his hand, causing injury. Her constant nagging & belittling of my son resulted in his feeling sad & lonely, gradually slipping into a state of depression due to her harsh & unsympathetic behavior. Additionally, she submitted a biased assessment of my son, providing negative feedback based on irrelevant & nonsensical questions. Assessment itself raises doubts, as it includes queries about a child's sleep duration within a 24-hour period & whether child enjoys hugs or cuddles. Mrs. Rachana failed to apply common sense to these questions, as my son has always been affectionate towards his teachers & friends, a fact confirmed by other teachers. Assessment contained several other irrelevant & nonsensical questions. Mrs. Rachana fabricated complaints about my son's behavior, such as biting, self-harming, purposefully damaging objects, & prolonged tantrums. However, we have never witnessed such behavior at home or in other environments. It seems that Mrs. Rachana is only holding her position to receive a discount on fees, as her own children attend same daycare. This daycare lacks proficiency & do not promptly report injuries. In my son's case, he was bleeding for 15 mins & they failed to contact us promptly. Ever since new management took over, there have been negative changes. They have increased weekly & registration fees while reducing number of hours. Several competent teachers have been let go, while questionable teachers like Mrs. Rachana are retained. Before my son's last day at daycare, we had a meeting with Mrs. Rachana & Ms. Anu. Mrs. Rachana changed her answers & portrayed herself as innocent, pretending to be genuinely concerned about my son. Ms. Anu expressed a lack of concern for my son attending daycare, stating that there were already 100 kids on waiting list. Greedy & unprofessional!

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