Falls Glass Service Inc

Reviews

• MC

  Monica Caldwell

  Nov 29, 2025
  1.0
  I write on behalf of my mother as a warning to any single family homeowners who are considering Falls Glass. My mom had a very difficult and unprofessional experience with Falls Glass. She ordered a residential fireplace and the whole process took seven months. She called regularly to check on the status of the order with no call backs. She also drove out there personally to politely check on the progress with the fireplace. Promises were made with no follow through. She asked to speak to the owner, Jeff, to resolve the issue. He was rude and condescending, stating it was in the carpenter’s hands and there was nothing he could do. After several more weeks of no communication, the fireplace was delivered and installed. And the mantle was stained instead of painted!! Once again, my mom had to drive to Falls Glass to ask for a resolution. Jeff was again dismissive and rude, stating that the whole fireplace would have to be torn out and re-done at the shop. Finally, she said she would keep it and paid the balance. Falls Glass clearly does not prioritize customer service, timeliness or ensuring that the work is done correctly for single family homeowners.
• DF

  Dutch Guys Farms

  Nov 4, 2025
  5.0
  Whenever you need a window….
• BK

  Brandon Kehoe

  Sep 19, 2025
  5.0
  Just had a front door and back patio door installed by Falls Glass. The crew was prompt, efficient, friendly and got the job done to our expectations. A lot of people install doors and windows but there is something to be said about keeping business local. Very satisfied with the service they provide and I am sure my beautiful wife will find another project for them....🤣
• JS

  Jenny Sam

  Aug 14, 2025
  1.0
  So I guess I could just let my pictures speak for themselves. They caused thousands of dollars of damage to my home and after being given the opportunity to repair it they caused additional damage. Jeff, the owner, was beyond rude and very sneaky. He's going behind my back to try to avoid paying me. And this was the final job by the way. They considered this finished. About $25,000 worth of nothing. Edit: yes that is them siliconing the broken wall and the saw cuts that they put in my wall. For some weird reason they added silicone to my wall. Edit 2: corrected price for accuracy
• LL

  Local Liquid

  Jul 21, 2025
  5.0
  I stopped here to get my busted table glass fixed. They had it done super fast, good price and just nice customer service. I will Definitely recommend them and come back in the future.

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