To learn about Mad City Windows and its history, you need to start back in 1998 when our family-owned company first opened its doors and changed the face of home remodeling in Wisconsin and Illinois.
Many customers praised the installation quality and professionalism of the installers, particularly highlighting Brian Thoreson and Chris Frost for their attention to detail and efficiency.
Customer Service
While some reviews commended the friendly and helpful nature of the staff, others reported issues with high-pressure sales tactics and poor communication, particularly regarding scheduling and follow-ups.
Product Satisfaction
Customers expressed satisfaction with the quality and appearance of the windows and showers installed, noting improvements in home comfort and aesthetics.
Cleanup and Respect
Several reviews mentioned that the installation teams were respectful of the property and did a good job cleaning up after the work was completed.
Pricing Concerns
There were multiple complaints about high pricing and perceived attempts to take advantage of customers, particularly the elderly, leading to dissatisfaction with the overall value.
RS
Rob Schrader
2 days ago
5.0
Mad City installed some large windows in our sun porch. Before, we couldn't use the porch in the winter, it was too cold, but those windows are so efficient, we can use it in the winter time - it's awesome! We love our windows!!
MK
Mike Klika
Dec 29, 2025
4.0
We had new windows installed on our mobile home this past summer and we could not be happier with the Mad City. What a difference the windows have made. The trailer is staying cooler in the summer. We haven't gone this winter yet to see how it holds the heat in, but I am guessing the windows will hold the heat in so much better than the original windows did.
I was there during the install of the windows and the 3 guys worked hard to get them installed in one day, even working until 8:00 p.m. They picked up any mess they made.
I gave them a 4 star because we noticed the some of the spray foam they used got onto some of our siding that I haven't been able to get off.
Rating this experience a mere two stars is a testament to its aesthetic appeal, which unfortunately falls short of our expectations. In my personal experience and based on my knowledge, the salesperson lacked the expertise to accurately advise us on the feasibility and limitations of the proposed modifications. Even regarding the potential for expanding the bathroom, I was completely unaware of the potential outcomes.
The absence of a 3D model or any other realistic visualization hindered our ability to gain a comprehensive understanding of the final product. Consequently, the actual appearance of the bathroom remains uncertain. Initially, we were informed that we could add space, but contractors and workers informed us the same day that this was not feasible. Prior knowledge would have prevented us from proceeding with the installation of the tub.
Furthermore, the salesperson and the contractor assured us that rainhead shower rectangles were possible, but upon receiving the installation, we discovered that they were actually circular. The salesperson had also mentioned that they could accommodate rainhead showers, but this was not the case. Additionally, I had to correct the salesperson regarding the lack of pressure in the rainhead showers, as I was aware that MOEN is a good quality brand. We were not given the opportunity to select a rainhead shower or even to view its design.
The cleanup process was unsatisfactory, as I had to manually sweep and pick up any debris left behind.
On our departure, we were not provided with a goodbye. The door was left wide open, and it was only half an hour later that I noticed their absence.
In my opinion, contractors or the manager overseeing the salesperson should be present during the quote-giving and construction process. It is imperative to implement a 3D model that allows for the addition and removal of elements. Additionally, it would be beneficial to showcase a variety of shower head options to the customer, providing them with a comprehensive range of choices. Unfortunately, we were not presented with any such options.
While the installation was satisfactory, the final product and its actual sale were unsatisfactory. The product was inaccurate and did not meet our expectations.
JB
Jaclyn Buntrock
Dec 19, 2025
1.0
The windows look nice but don't be fooled. They will trick you. If you get every single window replaced. They will do it in one day. The work will be rushed and when it comes time for the end. They will show you the good windows that are done. Remember you are going to be excited. You got new windows. The screens were put in crooked. One screen had a scratch through. I didn't see those windows until they left. Make sure that you go through every window with them in the end. Because they have you sign a waver that you are pleased with their work. I wasn't pleased. I'm gonna show a picture of what my window looks like that was replaced in June. This picture was taken in December. When the weather was way below freezing
Frequently Asked Questions About Mad City Windows & Baths of Green Bay
What services does Mad City Windows & Baths of Green Bay offer?
Mad City Windows & Baths offers remodeling contractor services including bathroom and kitchen remodeling, bathtub refinishing, double pane window installation, window and door installation, and screen doors and windows installation.
Where is Mad City Windows & Baths of Green Bay located?
They are located at 2340 Holly Road, Neenah, WI 54956, USA.
What are the business hours for Mad City Windows & Baths of Green Bay?
They are open Monday through Saturday from 8:00 AM to 9:00 PM and Sunday from 10:00 AM to 9:00 PM.
Is Mad City Windows & Baths of Green Bay a family-owned business?
Yes, Mad City Windows began as a family-owned company in 1998 and has been serving Wisconsin and Illinois since then.
Does Mad City Windows & Baths of Green Bay provide services onsite?
Yes, they have onsite services available.
How can I contact Mad City Windows & Baths of Green Bay?
You can reach them at +1 920-399-2934 or visit their website at https://madcitywindows.com/green-bay/.
Are there catering options nearby if I plan a visit to Mad City Windows & Baths of Green Bay?
Yes, Choices Catering, an American restaurant and caterer, is nearby and could be a good option for food before or after your visit.
What nearby storage facilities are available around Mad City Windows & Baths of Green Bay?
There are several storage options nearby including American Drive Mini Storage and Minimax Storage - Neenah (American Drive). These can help if you need extra storage while remodeling.
Are there any automotive repair services close to Mad City Windows & Baths of Green Bay?
Yes, Expert Auto & Light Truck Repair and Transport Repair Specialists are nearby for any automotive or tire repair needs.
Can I find mortgage services near Mad City Windows & Baths of Green Bay for home remodeling financing?
Yes, PRMG and Paramount Residential Mortgage Group, both mortgage brokers, are located nearby to assist with financing options.