Technicians are generally praised for their professionalism, knowledge, and thoroughness in diagnosing and resolving HVAC issues.
Customer Experience
Many customers appreciate the friendly and responsive customer service, with quick scheduling and effective communication.
Pricing Concerns
Some customers expressed dissatisfaction with pricing, citing high costs for service visits and repairs without resolution.
Installation Efficiency
Installation teams received positive feedback for their efficiency, professionalism, and cleanliness during new system installations.
Warranty Management Issues
A significant concern was raised regarding poor warranty management and unresolved HVAC issues over extended periods.
BH
Barry & Michele Hodges
3 days ago
5.0
Ryan was very courteous and helpful in diagnosing our furnace issues. He was able to quickly find the problem and tell us what we needed to order to get our furnace in working order.
JB
John Barnett
4 days ago
3.0
The workers seem professional, the billing was unexpected. The technician was at my home for 20-30 minutes to fix the issue and the bill was in excess of 400$. There was something about a level 1 diagnostic fee for something I already identified as failed. I thought 125 dispatch fee 1hr work 120 an hr part 50 at most it should have been a hair over 300 at most.
An itemized bill would have been nice rather than just a dollar amount on the invoice asking for payment if your looking for ways to improve. It would have saved me a phone call.
EE
Elizabeth Ervin
Dec 31, 2025
5.0
Frankie was very thorough and knowledgeable while assessing our situation. He gave us valuable info on our furnace and HVAC and future maintenance. Very personal and professional. Great asset to Alpine Aire.
RS
Robin Schneider
Dec 30, 2025
5.0
Our flailing furnace proved to be outmatched by Frankie's technical knowledge and skills. We could not be happier with his service! Both professional and personable, Frankie was awesome! Thank you Alpine Aire for employing a quality technician.
MM
Michelle Morck
Dec 24, 2025
5.0
Frankie did an excellent job on my HVAC service. He was professional, knowledgeable, and took the time to clearly explain what was going on and what needed to he done. His work was efficient, thorough, and done right the first time.
I really appreciated his honesty and attention to detail- no pressure, just straightforward expertise and quality service. Frankie showed up on time, worked cleanly, made sure everything was running perfectly before he left.
Highly recommend Frankie to anyone needing reliable HVAC service.