South West Plumbing, Heating, Air, & Electric

Reviews

• MY

  Matt Young

  6 days ago
  5.0
  Our water heater started gushing water 2 days before Christmas and the team from South West (Abel and Daniel) showed up same day to inspect it. The water heater had clearly failed and they got the old unit removed and ready for new installation the next day. They arrived ahead of schedule the next day and got us up and running! Both team members were extremely professional and polite. They left the area cleaner than when they arrived. Great overall experience and we would definitely recommend South West and this crew to our friends and family!
• JL

  Joseph Lancaster

  6 days ago
  2.0
  Felt like I was being taken advantage of by the manager that came out when the tech couldn't get the job done. They said my kitchen sink clog was bad enough that their regular rooter couldn't fix so they had to use the hydrojet if I wanted it fixed. The cost for the service that didn't fix the issue was $500, so I could pay that and still have a clogged drain, or they could hydrojet it for another $1000. I felt like I didn't have a choice so I approved the hydrojet. Afterwards I called some other places and was getting quotes for half the price. It felt like they were taking advantage of the situation to charge me an exorbitant price for a service I required because if I didn't pay their high price I'd still have to pay for the first service and then have to call another provider. I'd steer clear of these guys.
• MR

  Mike Ro

  Dec 30, 2025
  1.0
  I had a quote appointment today. Time frame was from 8am~5pm. About 9am their dispatch calls and tells me that their technician has to finish 2 stops and we are next. Around 11:45am dispatch calls again to let me know that they are aware of my appointment and will be here. About 1:45pm dispatch calls to tell me their technician are finishing up their last job and someone will reach out shortly. Waited till 6pm and no one calls or shows up. Around 6:10pm dispatch calls and leaves message to call back. I called back within 30 seconds and get a voicemail. And that was it. What a waste of a day waiting. Don’t waste time making appointments with this company. Look for a company that makes time appointments. This company just calls and calls to remind you and never shows up wasting your precious day.
• SB

  Steven Blomquist

  Dec 24, 2025
  4.0
  This furnace replacement is the 4th I have bought from Southwest including when they were AAA Plumbing and Electric. It doesn't matter where your furnace is located in your property all of them are difficult to accomplish. This installation was difficult primarily due to the confusion of installation requirements versus actual City of Renton Building Code enforcement. The installer needed 16 hours over two days to wrestle the code and installation into submission, but he did indeed accomplish the installation, and the furnace is working like a champ. Subsequently, some additional labor is necessary to repair and block a penetration through the side wall of my garage that did not work out and that is the reason for only 4 stars. The upside is Southwest did not deny responsibility and has a contractor assigned and ready to complete the additional repairs quickly. Since I am retired, I can support this rapid response. I am very satisfied with the purchase and installation and reinforces my return business to Southwest. I'm not so sure I will need another furnace but if I do, Southwest will be my first stop for a quote.
• LL

  Lauren

  Dec 21, 2025
  5.0
  The company had to reschedule my appointment initially, and on the second occasion I had to call to ask where the project manager was, as he was running about 1.5 hours late. That said, once Patrick arrived, he was extremely professional, friendly, and thorough. He clearly explained all the options between installing just an AC versus a heat pump, which I really appreciated. Patrick was also very helpful in preparing all the necessary documentation for my HOA, and thanks his efforts, everything was approved in a very short time. On installation day, Jeff, Long and one other colleague worked incredibly hard. They arrived at 9:30 am and didn't leave until 8:30 pm, showing real dedication to getting the job done right. Patrick truly followed through on his promises - he came the day of the install to brief his colleagues and he made sure installers kept my off-white carpet spotless. Every crew member who came to by home was professional, polite and respectful. Overall, despite the initial scheduling issues, the quality of service and workmanship was excellent. I cannot say enough about Patrick - he is very patient and responsive. Thank you Patrick and your whole crew!

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