Business Details
About
HVAC ContractorAir Conditioning Contractor
At Cummings Inc, we provide HVAC services, electrical services, and E/V chargers in the Puyallup, WA area.
Details
- Requires appointmentAvailable
- Onsite servicesAvailable
Location
Hours
Reviews
4.7
183 reviews
5 stars
166
4 stars
5
3 stars1
2 stars2
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, knowledgeable, and professional service provided by technicians.
Timeliness
Many reviews highlighted the punctuality of technicians and the quick completion of installations and repairs.
Quality of Work
The quality of installations and repairs received high marks, with customers expressing satisfaction with the effectiveness and efficiency of the work done.
Communication
While most feedback was positive, some customers noted issues with communication, particularly regarding follow-ups and scheduling.
Value for Money
Customers appreciated the competitive pricing and transparency in quotes, often noting that the service provided was worth the cost.
- MMMike M2 days ago5.0Fast friendly tech came out and did a thorough inspection of my heat pump and furnace. He also tried to readjust my thermostat, which wasn’t working right. Ultimately, they need to replace it.
- DGD G3 days ago5.0Excellent service, professional people and a quality product they installed. We got a single mini split and a dual head unit with 2 heat pumps and they did an awesome job.
- GBGeorge BrulotteNov 11, 20255.0The installation crew was on time, and got the system installed in about 6 hours. They were knowledgeable and professional and got the work done quickly and did a good job explaining how the system works.
- MWMichele WilkinsNov 5, 20255.0Everyone I dealt with through this company was amazing. Answered all my questions and was fast and efficient. Very highly recommended
- JSJon StraleyOct 20, 20251.0Two years ago I received excellent service from Cummings when I needed my heat pump repaired. Last month I attempted to call to get my thermostat upgraded, as was recommended by the tech that came out previously. Their phone system directs you into a text system that, based on the responses to my questions is run by an AI bot, which asked me when I would be available. I informed them of my availability and they said a dispatcher would contact me soon. The following day I texted back to let them know that no one had contacted me and got the following response: “Thanks for the update! I'll remind our team to follow up with you about scheduling. You'll hear from us soon to confirm your appointment. If you have any other questions in the meantime, just let me know!” Three days later, still no response. I will also note that they never answer their phone, choosing instead to direct you to their AI bot text service. I texted them again to inform them to cancel my request and got this patronizing response: “ I'm really sorry to hear about your experience and the delay in getting back to you. I understand how frustrating it is to feel ignored, especially after having a positive experience with us before. Your feedback means a lot, and I'll make sure our team knows about this so we can improve. If you ever decide to give us another chance, we'd love the opportunity to make things right. Thank you for your past support and recommendations.” Hey Cummings, I hope you figure out before it’s too late that your AI bot is turning away customers
Frequently Asked Questions About Cummings Inc.
Do you install generators?
Yes, we provide installation, maintenance, and repair services for generators intended for residential and light commercial applications.
What brands do you work with?
We work with a wide range of brands, but we particularly recommend Honeywell, Generac, Daikin, Bosch, Lennox, Goodman, and Navien for their reliability and performance.
Do you warranty your work?
Our products come with manufacturer warranties that differ by item. Additionally, we offer a one-year labor warranty on all our work to ensure your satisfaction.
How often should I get my A/C checked?
We recommend having your air conditioning system inspected and serviced on an annual basis to maintain optimal performance and efficiency.
How often should I change my air filter?
The frequency of air filter changes depends on the filter size. Generally, we advise changing your filter every one to three months for best results.
Do you install generators?
Yes, we provide installation, maintenance, and repair services for generators intended for residential and light commercial applications.
What brands do you work with for HVAC and generators?
We work with a wide range of brands, including Honeywell, Generac, Daikin, Bosch, Lennox, Goodman, and Navien, known for their reliability and performance.
Do you offer a warranty on your services?
Yes, all products come with manufacturer warranties, and we offer a one-year labor warranty on all our work to ensure your satisfaction.
How often should I get my air conditioning system checked?
We recommend having your air conditioning system inspected and serviced annually to maintain optimal performance and efficiency.
How often should I change my air filter?
It depends on the filter size, but generally, it is advisable to change your air filter every one to three months for best results.
What types of services does Cummings Inc. offer?
Cummings Inc. provides HVAC services, electrical services, generator services, EV charger installations, and 24/7 emergency HVAC services in the Puyallup, WA area.
What are Cummings Inc.'s regular business hours?
Cummings Inc. is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays. They also offer 24/7 emergency services.
What payment methods are accepted at Cummings Inc.?
They accept American Express, Cash, Check, Discover, Financing options, MasterCard, and Visa.
What nearby automotive services can customers visit around Cummings Inc.?
Nearby automotive-related businesses include HD's Auto Sales, JB Auto Sales, Weston’s Auto Repair, Justin’s Auto Repair, and MAG Towing, which can be convenient for vehicle needs before or after visiting Cummings Inc.
Are there home improvement and landscaping services near Cummings Inc.?
Yes, customers can find nearby services like Maxcare Hardwood Floors, Premiere Floors and Design Center, McMains Roofing Inc, Nasim Landscape, LandCare, Guardian Roofing, Gutters & Insulation, and New Dimension Lawn & Landscape, which can complement your HVAC or electrical projects.
What nearby facilities can provide community or childcare support near Cummings Inc.?
Nearby community places include Evergreen Community Church of God, Reach Pacific Northwest Church, and Little Sparrows Early Learning, which offer religious, community, and childcare services to residents in the area.