Customers frequently praised the friendly, professional, and knowledgeable service provided by technicians.
Timeliness
Many reviews highlighted the punctuality of the technicians and the quick response times for service requests.
Quality of Work
The installation and repair work were consistently described as efficient, thorough, and of high quality.
Communication Issues
Some customers expressed frustration with communication, particularly regarding follow-ups and the use of an AI text system.
Value for Money
Several reviews noted competitive pricing and fair estimates, with many customers feeling they received good value for the services provided.
RC
Robert Cook
3 days ago
5.0
Quick and efficient, identified the issue and fixed it in 5 minutes.
GV
Glenda Vio
5 days ago
4.0
had the old one fixed, then purchased a New Borsh Heat Pump.
they were helpful and knowledagable,, glad to have the seasoned
workers watching over them.... thanks again,,
JH
jason hartmann
Jan 5, 2026
1.0
While I can't really rate their work, I will say the experience with one of their vans on the road today was dangerous. This company's van came flying up on my bumper flashing its headlights at me. Being just a few feet behind me at highway speeds was not only unprofessional, but also reckless. Something I would consider when hiring a contractor.
This occurred roughly at 11-11:30 this morning, on Hwy 101, on the west side of Olympia.
DV
Dan Vessels
Dec 31, 2025
5.0
Cummings scheduled me within 2 hours of me contacting them in reference to an issue with my heat pump during a very cold period in December. The technician was on time, knowledgeable and walked me through his diagnosis of any issue.
DP
Donna Powell
Dec 30, 2025
5.0
Excellent service, arrived when expected and explained what works was needed on my generator
Frequently Asked Questions About Cummings Inc.
Do you install generators?
Yes, we provide installation, maintenance, and repair services for generators intended for residential and light commercial applications.
What brands do you work with?
We work with a wide range of brands, but we particularly recommend Honeywell, Generac, Daikin, Bosch, Lennox, Goodman, and Navien for their reliability and performance.
Do you warranty your work?
Our products come with manufacturer warranties that differ by item. Additionally, we offer a one-year labor warranty on all our work to ensure your satisfaction.
How often should I get my A/C checked?
We recommend having your air conditioning system inspected and serviced on an annual basis to maintain optimal performance and efficiency.
How often should I change my air filter?
The frequency of air filter changes depends on the filter size. Generally, we advise changing your filter every one to three months for best results.
Do you install generators?
Yes, we provide installation, maintenance, and repair services for generators intended for residential and light commercial applications.
What brands do you work with for HVAC and generators?
We work with a wide range of brands, including Honeywell, Generac, Daikin, Bosch, Lennox, Goodman, and Navien, known for their reliability and performance.
Do you offer a warranty on your services?
Yes, all products come with manufacturer warranties, and we offer a one-year labor warranty on all our work to ensure your satisfaction.
How often should I get my air conditioning system checked?
We recommend having your air conditioning system inspected and serviced annually to maintain optimal performance and efficiency.
How often should I change my air filter?
It depends on the filter size, but generally, it is advisable to change your air filter every one to three months for best results.
What types of services does Cummings Inc. offer?
Cummings Inc. provides HVAC services, electrical services, generator services, EV charger installations, and 24/7 emergency HVAC services in the Puyallup, WA area.
What are Cummings Inc.'s regular business hours?
Cummings Inc. is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays. They also offer 24/7 emergency services.
What payment methods are accepted at Cummings Inc.?
They accept American Express, Cash, Check, Discover, Financing options, MasterCard, and Visa.
What nearby automotive services can customers visit around Cummings Inc.?
Nearby automotive-related businesses include HD's Auto Sales, JB Auto Sales, Weston’s Auto Repair, Justin’s Auto Repair, and MAG Towing, which can be convenient for vehicle needs before or after visiting Cummings Inc.
Are there home improvement and landscaping services near Cummings Inc.?
Yes, customers can find nearby services like Maxcare Hardwood Floors, Premiere Floors and Design Center, McMains Roofing Inc, Nasim Landscape, LandCare, Guardian Roofing, Gutters & Insulation, and New Dimension Lawn & Landscape, which can complement your HVAC or electrical projects.
What nearby facilities can provide community or childcare support near Cummings Inc.?
Nearby community places include Evergreen Community Church of God, Reach Pacific Northwest Church, and Little Sparrows Early Learning, which offer religious, community, and childcare services to residents in the area.