Phenomenal customer service at the Longview store. We are so excited they are moving to Woodland closer to our home. You will never get this level of service at Lowe’s or Home Depot. We bought the center railing system for our back deck and it came out great, and then now we’re putting in another railing system for some stairs. The prices are very good and they were super helpful as long as we could help not going to Home we will only be using builders first source from now on.
DD
Darice Susan Dixon
Jul 30, 2025
2.0
I'm sorry to say, this is the first negative review I have ever posted. So disappointed with Builders FirstSource. Ultimately, though, this was our bad. We ordered a delivery of lumber for a garden fence. They had stock, made the delivery on time, but we REALLY should have inspected what they sent. The 4x4s, especially, were in very poor condition. One had cracks running on one side from top to bottom, another had black spray paint on it. There were areas of damage on almost every post. One of the 2x4s was so warped we later bought a replacement from Lowes. Our post installers never said a word and put the posts in as is. We STRONGLY recommend that you choose your lumber yourself before having anything delivered. Otherwise, you won't thank Builders FirstSource for what they send you, and neither will your project.
FD
Fred Davis
Jul 5, 2025
5.0
Excellent customer service. They had stock on hand of what I needed!
Highly recommended!
LL
LTE Construction LLC
Sep 14, 2023
5.0
Great Customer Service for framing/ siding materials!
AM
Anthony McCoy
Jul 18, 2018
2.0
wow should have got the hint when parking lot was ghost at rush hour...front desk guy made a British drama seem exciting asked for advice on hinges and was told straight up "i don't know!"... i t earned 2 stars because the yard crew where nice and friendly (wish they worked front counter)...
Frequently Asked Questions About Builders FirstSource - CLOSED
How do I find out what products and services are offered at my local store?
Since our inventory varies by location, we recommend contacting the store nearest you. You can find the store closest to you and their contact information on our website.
Where do I apply for a BFS job?
Thank you for your interest in a career at Builders FirstSource. You can apply directly online underneath the Join Our Team tab on our website to the job(s) that align with your background and expertise.
What is READY-FRAME®?
It is our pre-cut framing package that makes framing better, faster, safer, and greener. You give us your plans, and we cut everything you need, just how you need it. Learn more at about READY-FRAME on our website.
What are the benefits of having a BFS account?
A BFS account will allow you to make purchases more easily with your sales rep. You will also be able to take advantage of our customer portal, where you will be able to track your orders and manage your account.
How do I open a new account?
To open a new account, please visit a sales representative or credit account manager at your nearest location. You cannot open an account online at this time.
What is BFS return policy?
Please contact your local store or sales representative for return options for your order. We do not allow returns on custom orders.
Does BFS price match?
Pricing is done by our local store managers or sales representatives. You are welcome to bring a competitor’s quote into a local store to determine what options might be available.
If I need assistance with an existing order or warranty claim, what information will I need and who do I contact?
For existing orders that have not yet been delivered, please contact the store or sales representative where you made the purchase.For warranty information, contact our customer service team. You will be asked to provide your contact information, builder information, product information, and a description of the problem.
How do I make a payment on my account and what are the methods?
You can pay your invoice online at MyBFSBuilder if you’ve registered your account there. You can register your account if you haven’t already done so. You can also make a payment at your local store. Our customer service team is not able to receive payments over the phone at this time.
How do I become a carrier for Builders FirstSource?
Fill out the Contact Us form on our website with your details. Our transportation team will review your information and reach out to you directly if they would like to proceed or to request additional information.
How do I inquire about donation requests?
or local charity work, contact the manager at your local store. For larger scale requests, contact our customer service team.
How do I inquire about marketing or partnerships with BFS?
For local projects, contact the manager at your local store. For larger scale efforts, contact our customer service team.
What does Builders FirstSource do?
We're the nation’s largest supplier of structural building products, value-added components and services to the professional market for new residential construction and repair and remodeling. Our focus is on providing unparalleled service to both large and small customers.
Who bought Builders FirstSource?
Builders FirstSource has grown significantly through strategic mergers and acquisitions. Founded as Builders’ Supply & Lumber Company in 1998, BFS expanded its national footprint by acquiring ProBuild in 2015. In 2021, BFS merged with BMC and acquired WTS Paradigm, strengthening its position as the nation’s largest supplier of building materials and solutions.
How many employees does BFS have?
Builders FirstSource has over 30,000 team members.
How many locations does BFS have?
Builders FirstSource has approximately 600 distribution and manufacturing locations, a presence in 43 states and 92 of the top 100 Metropolitan Statistical Areas.
Is the Builders FirstSource location in Longview, WA still open?
No, the Builders FirstSource location at 642 Commerce Ave in Longview, WA is permanently closed.
Where can I find nearby Builders FirstSource locations after the Longview store closure?
You can find nearby Builders FirstSource locations by visiting their location finder on the website at https://www.bldr.com/location-finder.
What types of building materials and products did Builders FirstSource in Longview offer?
They offered a variety of products including lumber, doors, windows, roofing, siding, drywall, moulding, tools, decking, insulation, manufactured components, and landscaping materials.
What services were available at the Builders FirstSource Longview location before it closed?
Services included delivery and pickup, dedicated support, custom millwork, truss and engineered wood product design, estimating and design, credit facilities, and access to the myBLDR customer portal.
How can I pay for my orders at Builders FirstSource?
Payments could be made with multiple options including American Express, Visa, Mastercard, Discover, cash, check, contactless payment, Android Pay, Apple Pay, and invoice.
What are the benefits of having a Builders FirstSource account?
A BFS account allows easier purchases through your sales rep and access to the customer portal to track orders and manage your account.
If I need construction materials in Longview, what other nearby building supply stores can I visit?
Nearby building supply stores include Builder FirstSource at another location and Allred Roofing, both good alternatives for construction materials.
Are there food options near the closed Builders FirstSource Longview location where customers can eat before or after visiting nearby stores?
Yes, there are several nearby restaurants including PieTrio's Pizzeria, Pie@Trios, Pancake House, and Black Falls Coffee, suitable for a meal or coffee break.
What automotive services are available near the former Builders FirstSource location in Longview?
Nearby automotive services include Longview Auto & Tire, Longview Brake Stop, Superior Tire Service, Clear Choice Auto, and Rick's Auto Sales among others.
How can I contact support or inquire about orders for Builders FirstSource now that the Longview location is closed?
Please visit the Builders FirstSource website to find the nearest open location or contact the customer service team via the email LongviewSales@bldr.com for assistance.