Furnace Doctors

Reviews

• KD

  Kenita Demery

  Dec 23, 2025
  1.0
  NOT MY CHOOSING. I was referred to this company through my home owners insurance. Very disorganized. The can never find my paperwork. Leann is RUDE, Liz never calls back. John (I believe is the owner) has also NOT returned calls as promised on multiple occasions. Attitude reflects leadership. We have been without heat with an infant in home since 12/9/25. Today is December 23, 2025. No one hear will prioritize the customer. Based on my experience and the overall 1.5 stars and similar complaints I have filed a consumer complaints.
• CP

  Christopher Paterson

  Dec 16, 2025
  1.0
  I usually avoid bad reviews and try to give good reviews because business is hard, the customer thinks they are right when they are not. I have had several interactions at multiple properties. It's very hit and miss. Get the right person, it's fine. Get the wrong person... it's terrible. I'll admit they are bound by First AmericanHome Warranty Policies which are anti-human, profit extraction, and make it hard for them to do their job. That being said. The first guy fixed it He didn't it broke It leaked gas The 2nd guy the top dog of service tech's He ordered parts They were delayed for weeks SOme guy came out and only had 1 of 5 heat exchangeers... so now it was broken again. My tennants were so angry and over it... I could not longer afford to not give my tennants heat. This only works when you live in the house and are willing to go weeks or months without service. Manage experts/techs/service people... be as smart or better than they are... essentially be prepared to run the project and be on top of them because they won't be. Maybe home warranty companies should not exist. Maybe the state taxes too much... But I think I'll be p;rocessing this with my counsellor it's just ridiculous. If you want Poor Service Things not working People not showing up People not fixing things then pick furnace doctors and first american home warranty.
• PB

  Patty Bradley

  Nov 25, 2025
  1.0
  Absolutely the worst experience with a home repair that I’ve ever experienced. They were assigned through American Home Shield. First repair was not completed and I had to have another company come out to finish the job. Then, we were unfortunately re-assigned this horrible company for another job. They diagnosed the problem and I never heard back. Then, I called a week later and was told “wait in line” and that I would be contacted. I called again 2 weeks later and was told the ticket was closed as completed. Nothing had been done. Then I was told they had to re-diagnose and again, ‘wait in line’. John is abrupt and rude. The receptionist is deceptive and dismissive.
• AC

  anusha chowdhary

  Oct 16, 2025
  1.0
  Got inducer motor replaced through home warranty in feb 2025 and the heater stopped working when tried the following winter in Oct. Reason - the motor stopped working. How can someone install a poor part that doesn’t even work for an year at least. The insurance had only this business in their list, so went through them. Now the poor ratings totally makes sense.
• JR

  Jesse Rae

  Sep 5, 2025
  1.0
  I should’ve read the previous reviews because they all say the same thing, this company is a scam! Not sure how they are still in business. They lie on reports and then say they need to do “research” on the issue and never get back to you. They take your money and RUN!! They need to be reported. They lied and said my furnace was running at a certain voltage when it really wasn’t. The owner cursed me out when I spoke with them as well. DO NOT USE!!

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