P & P Septic Service Inc

Reviews

• JP

  Jacob Poole

  4 days ago
  5.0
  They showed up early than the planned appointment and found our septic tank that had remained hidden for the better part of a week in no time flat.
• CC

  CMG

  Dec 24, 2025
  5.0
  We have been very happy with the services that P & P have provided. Tyler, Travis, and Joseph were all pleasant and professional to work with. Their response was prompt and our issue was resolved within 24 hours. They pumped our tank, inspected our pump to ensure it was functioning properly, and lastly they jetted out our leach field. We appreciate that they were very knowledgeable and spent time educating us on our system; suggesting future maintenance to ensure that our system functions at its best. Overall, we have been impressed with their customer service and know that we can rely on them for managing the needs of our septic system. Highly recommend P & P for managing septic needs!
• JM

  Joe Mester

  Dec 17, 2025
  5.0
  P&P Technicians were extremely knowledgeable and helpful with our pump issue. They were able to quickly replace our septic pump and answered my follow up question afterwards with texts, phone calls and emails.
• MB

  Monique Beaudry

  Nov 3, 2025
  5.0
  P&P Septic was responsive, timely, honest, and considerate. We will definitely use them again in the future.
• CL

  Calef Letorney

  Oct 13, 2025
  1.0
  Horrible experience: Deceptive pricing, faulty work, owner was very rude and combative. The float switch on my septic pump died. I called to ask for a price, was quoted $125/hr.... 2 guys promptly showed up and fixed it in about 1:15. I'm assuming $250-$500? I got the bill for $952.50. $250 for the float switch you can find online for $40 to $100. They charged me for 5.5 hours, $687 for labor. Even if they are charging travel time (30 min) both directions and multiplying by 2 for 2 people... that's 4.5 hours? Guess I got billed for lunch break? Don't forget the $15 fuel surcharge. But I made no complaint, just paid the bill. Less than 2 weeks later the issue came back. I called to ask if they did warranty work and explained I felt the original charge was too high and not appropriately explained (they quoted $125/hr when it was really $250/hr counted from the moment they left the station to when they got back). I wanted them to fix it without billing me another $950. The owner Jarod was super rude and combative. There was no "sorry it's not working anymore" or "sorry you felt the pricing was unfair or accurately described". None of that! He just told me he was one of the guys on the original job, the pricing was industry standard and I'd have to pay the labor again, but if the part was defective that would be free. He asked if I wanted to schedule... you could hear his disgust when said I was going to shop-around. I called and found 3 different septic teams and all had a $125 to $150 "service call fee" that covered the first hour. No scammy x2 for 2 people. Just $150 to show up and if it takes more than an hour, you pay an additional $150/hr... But all said the float switch is EASY, $150 or labor, $150 for the part ... $300 total for what P&P had charged $952! Anyways, Working Dog Septic arrived in 30 minutes and had it fixed in 10 minutes. P&P had set the float-switch up poorly so it interfered with the pump. The switch was fine, just stuck to "on" due to improper install. The problem was P&P's labor. Working Dog's service fee was $150, but he didn't think that was right for a 10 minute fix... so he asked for $100. I paid him $120. I'm now a Working Dog customer! I called up P&P and spoke to owner Jarod again. Again, there wasn't anything resembling an apology or remorse that they'd done poor work and I had to take the morning off a second time. Jarod belligerently argued that their pricing was industry standard and I was lucky he didn't charge an extra $250 for going into the pump station. When I expounded on how the other outfits said this was a $300 job ($150 labor, $150 part), less than 1/3 what P&P charged... Jarod called me a liar, saying I was "making things up" and the pricing I quoted from other companies was "fantasy"... I had to interrupt to remind him I'd already paid $100 to have it fixed. I wasn't making things up. The best I could get Jarod to agree to was a $100 refund to cover Working Dog fixing their mistake. Jarod insisted this could only happen via check in the mail, not possible to refund the card I paid with. I'm not at all happy with this solution as I'm still paying 3x what the other quotes were due to deceptive labor rate, advertising $125/hr and somehow charging me 5.5 hours while they were on premises for 1:15... plus crazy markup on the parts. Beyond disappointed with P&P. The rediculous billing (3x the cost of competitor quotes!) and rude customer service have lost me forever. Mistakes happen, but it's how you take care of the customer that matter. Never again!

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