Lacey's Inc

Reviews

• NB

  Nancy Boldt

  Nov 5, 2025
  1.0
  I have used Lacey’s multiple times over a few decades. I was always pleased with them. I more recently recarpeted much of my downstairs with an expensive wall-to-wall carpet. The carpet is bulging and pulling away from the floor, causing a potential tripping hazard as well as looking unsightly. A year ago I had a representative visit the house to address this problem. The carpet had been this way for several months. I was a few days out of a spinal surgery operation and was trying to make sure I didn’t fall. The rep immediately blamed me as I’d needed to use a walker for several days during recuperation. I explained that the carpet had been like that for a few months. It was still deemed my fault. In the fall of 2024, I was told that I would be given a quote to fix the carpet, at my expense. Nonetheless, it needed to be done. I’ve called multiple times requesting follow up. I’ve been repeatedly told that someone would get back to me. It’s a year later, and I’ve still heard no word from them. I’ve had lots of other carpeting and never experienced such a problem. This is not quality service at all. I understand shortages of workers. This goes beyond that. I will never use Lacey’s again in spite of the great service I’ve had prior to this.
• AA

  Angela Atkinson

  Aug 22, 2024
  1.0
  We have been dealing with Lacey for years but since there is a new owner things have changed. It took 3days for them to tell us they wouldn't install at our home because we live an hour away. The previous owner had no issues with this. My husband is a carpenter and won't be referring them any longer or giving them anymore business Delairs carpet Barn in East Montpelier is the place to go. They went above and beyond

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