Lacey's Inc

Reviews

• NB

  Nancy Boldt

  Nov 5, 2025
  1.0
  I have used Lacey’s multiple times over a few decades. I was always pleased with them. I more recently recarpeted much of my downstairs with an expensive wall-to-wall carpet. The carpet is bulging and pulling away from the floor, causing a potential tripping hazard as well as looking unsightly. A year ago I had a representative visit the house to address this problem. The carpet had been this way for several months. I was a few days out of a spinal surgery operation and was trying to make sure I didn’t fall. The rep immediately blamed me as I’d needed to use a walker for several days during recuperation. I explained that the carpet had been like that for a few months. It was still deemed my fault. In the fall of 2024, I was told that I would be given a quote to fix the carpet, at my expense. Nonetheless, it needed to be done. I’ve called multiple times requesting follow up. I’ve been repeatedly told that someone would get back to me. It’s a year later, and I’ve still heard no word from them. I’ve had lots of other carpeting and never experienced such a problem. This is not quality service at all. I understand shortages of workers. This goes beyond that. I will never use Lacey’s again in spite of the great service I’ve had prior to this.
• NM

  Nicholas Magner

  Nov 11, 2020
  1.0
  It's a good sales experience, but the service stops there. I would NEVER recommend Lacey's to anyone nor will I be doing business there again. Save yourself the agony! I feel bad leaving a negative review like this, but after what we went through I feel like people should have an idea of what they are getting into. Expensive, zero followup, promise you the world, and blame it all on someone else. You don't get floored at Lacey's, you get something else...
• KP

  Keith Painter

  May 4, 2019
  5.0
  Great service, reasonable prices, and a fantastic selection.
• WC

  W C

  Mar 11, 2019
  5.0
  Exceptional service
• RM

  Roderick MacIver

  Oct 7, 2017
  1.0
  I've been bringing carpets to Lacey's for years. Until recently, the price has been reasonable and the quality good. Recently the prices have gone up and the quality down -- way down. In fact, one carpet was cleaner when I brought it in than when I picked it up.

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