Business Details
About
Water Damage RestorationFire Disaster RecoveryMold RemovalFlood Disaster RecoveryMold Inspection Service
We hope you never have to call 911 Restoration. If you do, it likely means you’re dealing with water damage, mold, fire, or smoke issues, and that’s never a good day. For over 20 years, we've strived to be more than just disaster recovery experts; we've aimed to be compassionate allies during your time of need. Our restoration process focuses on reducing stress by providing clear communication at every step. Knowing what’s happening, what comes next, and when things will return to normal can make a huge difference. So, when disaster strikes, remember you have a partner who understands the importance of both urgency and empathy, helping you get a fast, fresh start.
Location
911 Restoration of Virginia Beach
102 Pennsylvania Ave, Virginia Beach, VA
23462, United States
Hours
Reviews
4.4
123 reviews
5 stars
103
4 stars1
3 stars1
2 stars0
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the professionalism and friendliness of the staff, particularly highlighting individuals like Hank and Miranda for their exceptional service.
Communication Issues
Several reviews noted significant problems with communication, including missed appointments, lack of follow-up, and unclear information regarding services and fees.
Quality of Work
While many customers were satisfied with the quality of work and thoroughness of the team, there were complaints about incomplete jobs and damage caused during the restoration process.
Timeliness
Customers expressed mixed feelings about the timeliness of service, with some praising quick responses while others reported delays and no-shows.
Reliability
The business received both positive and negative feedback regarding reliability, with some customers recommending the service while others warned against it due to their experiences.
- SGShanna GNov 5, 20255.0I had a great experience with 911 Restoration! Hank came to assess the problem quickly, and provide a plan. Ron and Jason did a wonderful job remediating, and were kind and communicative throughout the process.
- SMSamuel MeadeNov 4, 20255.0I had an outstanding experience thanks to Hank, Ron, and Jason! Each of them went above and beyond to ensure everything was handled with care, professionalism, and genuine friendliness. Their teamwork made the entire process smooth and stress free. It’s rare to find a crew this dedicated to excellence. Highly recommend!
- AMA MSep 12, 20255.0Hank and the whole 911 Restoration staff were all very helpful and answered all the questions I had and then gave easy solutions to fix our problem. I called on Tuesday and was seen on Friday. Very friendly company. Highly recommend.
- BTBekah ThurmanSep 11, 20251.0Hank said I had mold under the flooring and would have to remove the entire first floor because it was all connected. 5000 dollars later and he still found no mold and stopped answering calls after.
- CMCraig & Vickie MacSep 4, 20255.0When things go bad you want a stress free solution, and that is exactly what we got with 911 Restoration. A bad gasket caused water to go where it wasn’t supposed to. Hank and the team showed up within a short time of me contacting them and got right to work. They handled removal of the affected area, mitigation, and treated the property with respect. They also took care of the insurance claims so that the process was made even easier for us. A day after the mitigation was completed, contractors began working to get the house back in order. Highly recommend that you reach out to 911 Restoration should the need arise!
Frequently Asked Questions About 911 Restoration of Virginia Beach
What services does 911 Restoration of Virginia Beach provide?
They specialize in water damage restoration, fire disaster recovery, mold removal, flood disaster recovery, and mold inspection services.
Where is 911 Restoration of Virginia Beach located?
Their address is 102 Pennsylvania Ave, Virginia Beach, VA 23462, USA.
What are the operating hours of 911 Restoration of Virginia Beach?
They are open 24 hours a day, 7 days a week.
How can I contact 911 Restoration of Virginia Beach for emergency restoration services?
You can call them at +1 757-324-5276 for emergency restoration services.
Does 911 Restoration of Virginia Beach offer assistance with fire and smoke damage cleanup?
Yes, they provide services including fire damage restoration and smoke damage cleanup.
What makes 911 Restoration of Virginia Beach unique in handling disaster recovery?
They focus on compassionate support, clear communication, and reducing stress throughout the restoration process to provide a fast and fresh start.
Which nearby business can customers visit for building supplies when working with 911 Restoration?
Customers can visit Brauner Equipment Co. or Meckley Services for building supplies near 911 Restoration of Virginia Beach.
Are there any nearby contractors or flooring stores that customers might need when restoring their property?
Yes, Anderson Flooring and Beatty Construction are nearby businesses that offer flooring and contractor services.
Where can customers rent a car nearby if needed during restoration?
Hertz Rent A Car is nearby and can provide rental vehicles to customers during restoration projects.
How might nearby automotive repair shops be helpful to customers visiting 911 Restoration of Virginia Beach?
Automotive repair shops like Bug House, Mckenzies Auto Repair, and Automotive Remedies can assist customers with vehicle maintenance or repairs while addressing restoration needs.