Business Details
About
Water Damage RestorationFire Disaster RecoveryMold RemovalFlood Disaster RecoveryMold Inspection Service
We hope you never have to call 911 Restoration. If you do, it likely means you’re dealing with water damage, mold, fire, or smoke issues, and that’s never a good day. For over 20 years, we've strived to be more than just disaster recovery experts; we've aimed to be compassionate allies during your time of need. Our restoration process focuses on reducing stress by providing clear communication at every step. Knowing what’s happening, what comes next, and when things will return to normal can make a huge difference. So, when disaster strikes, remember you have a partner who understands the importance of both urgency and empathy, helping you get a fast, fresh start.
Location
911 Restoration of Virginia Beach
102 Pennsylvania Ave, Virginia Beach, VA
23462, United States
Hours
Reviews
4.4
126 reviews
5 stars
106
4 stars1
3 stars1
2 stars0
1 star
18
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the professionalism, efficiency, and thoroughness of the staff, particularly highlighting individuals like Hank, Ron, and Jason for their excellent service.
Communication Issues
Several reviews noted significant problems with communication, including missed appointments, lack of follow-up, and unclear information regarding services and fees.
Customer Experience
While many customers had positive experiences, some reported dissatisfaction due to unresolved issues, poor service quality, and lack of responsiveness after initial contact.
Timeliness
Customers appreciated the quick response times in emergencies, but there were also complaints about delays and rescheduling without proper notification.
- CKCAITLIN KIRBY5 days ago5.0I have had a wonderful experience with the team at 911 Restoration. Greg initially came out to survey the property and associated, initial damage, and explain the procedural steps moving forward, which put me at ease. He was professional, highly communicative, and I was able to go to him numerous times with any questions I had, no problem. Ron and Jason mitigated the water damage and were prompt, knowledgeable, communicative, approachable, respectful, and consistently hard-working. They displayed attention to detail throughout each step of the process and continually kept the area clean. They shared that they have a true heart for their work, which makes all the difference when undergoing an experience that feels burdensome until you have the right professionals in your corner. Finally, if I had any additional questions, I was able to speak with Hank directly and he answered those, as well as provided reassurance promptly and efficiently. I highly recommend 911 Restoration of Virginia Beach for all your restoration needs.
- DVDaphne VannDec 24, 20255.0Outstanding service from start to finish! 911 Restoration in Virginia Beach exceeded our expectations in every way. The demolition and restoration work was done efficiently, safely, and with great attention to detail. A special thank you to Jason and Ron — they were professional, knowledgeable, and incredibly hardworking. They took the time to explain the process, kept the area clean, and made sure everything was done right. It’s rare to find a crew that’s this reliable and respectful of your property. If you’re looking for a company you can trust to do the job right the first time, I highly recommend 911 Restoration in Virginia Beach. We couldn’t be happier with the results!
- DJDameon JohnsonDec 16, 20255.0I would like to thank Hank and Ron for their services while removing mold from our master bedroom. They were well organized and communicative through the entire process. They even helped me move the bed pieces into another room before they started. I highly suggest anyone who needs mold removed to use the services of 911 Restoration!
- SGShanna GNov 5, 20255.0I had a great experience with 911 Restoration! Hank came to assess the problem quickly, and provide a plan. Ron and Jason did a wonderful job remediating, and were kind and communicative throughout the process.
- SMSamuel MeadeNov 4, 20255.0I had an outstanding experience thanks to Hank, Ron, and Jason! Each of them went above and beyond to ensure everything was handled with care, professionalism, and genuine friendliness. Their teamwork made the entire process smooth and stress free. It’s rare to find a crew this dedicated to excellence. Highly recommend!
Frequently Asked Questions About 911 Restoration of Virginia Beach
What services does 911 Restoration of Virginia Beach provide?
They specialize in water damage restoration, fire disaster recovery, mold removal, flood disaster recovery, and mold inspection services.
Where is 911 Restoration of Virginia Beach located?
Their address is 102 Pennsylvania Ave, Virginia Beach, VA 23462, USA.
What are the operating hours of 911 Restoration of Virginia Beach?
They are open 24 hours a day, 7 days a week.
How can I contact 911 Restoration of Virginia Beach for emergency restoration services?
You can call them at +1 757-324-5276 for emergency restoration services.
Does 911 Restoration of Virginia Beach offer assistance with fire and smoke damage cleanup?
Yes, they provide services including fire damage restoration and smoke damage cleanup.
What makes 911 Restoration of Virginia Beach unique in handling disaster recovery?
They focus on compassionate support, clear communication, and reducing stress throughout the restoration process to provide a fast and fresh start.
Which nearby business can customers visit for building supplies when working with 911 Restoration?
Customers can visit Brauner Equipment Co. or Meckley Services for building supplies near 911 Restoration of Virginia Beach.
Are there any nearby contractors or flooring stores that customers might need when restoring their property?
Yes, Anderson Flooring and Beatty Construction are nearby businesses that offer flooring and contractor services.
Where can customers rent a car nearby if needed during restoration?
Hertz Rent A Car is nearby and can provide rental vehicles to customers during restoration projects.
How might nearby automotive repair shops be helpful to customers visiting 911 Restoration of Virginia Beach?
Automotive repair shops like Bug House, Mckenzies Auto Repair, and Automotive Remedies can assist customers with vehicle maintenance or repairs while addressing restoration needs.