About
HVAC ContractorHeating ContractorAir Quality ConsultantAir Conditioning Contractor
Serving the Roanoke community for over four decades, Woods Family Heating & Air Conditioning is your trusted partner for all things comfort. We specialize in comprehensive HVAC services, ensuring your residential or commercial space remains perfectly conditioned throughout the seasons. Our team of skilled and experienced technicians is dedicated to providing top-tier solutions for heating, cooling, and indoor air quality. We take immense pride in our commitment to customer satisfaction and meticulous attention to detail, keeping your home or business comfortable and healthy year-round. Start your home comfort upgrade — contact us and breathe easier.
Details
- Requires appointmentAvailable
- Onsite servicesAvailable
Location
Hours
Reviews
4.8
1,859 reviews
5 stars
1,723
4 stars
69
3 stars11
2 stars9
1 star
47
What are people saying?
AI-generated from recent customer reviews
Timeliness
Customers frequently praised the prompt arrival and quick service of technicians.
Professionalism
Technicians were consistently described as polite, knowledgeable, and respectful.
Service Quality
Many reviews highlighted the thoroughness and effectiveness of the service provided.
Customer Satisfaction
Overall, customers expressed high levels of satisfaction and willingness to recommend the company.
Communication
Technicians effectively communicated issues and solutions, enhancing customer understanding.
- MMMarjan MoslemiJan 5, 20261.0Came for detection of problem for heat, diagnosis was wrong, was charged immediately and paid the service despite wrong diagnosis which was actually very simple and there was basically no issue. never heard back from company as they were suppose to call Me back regarding service. despite calling 3 times and talked to different people regarding this matter never heard back. Such a poor customer service.
- SBS BJan 4, 20263.0My husband called Woods to have maintenance done on the furnace. The guy came out and cleaned the burners and then he told my husband that it was leaking and we need a new furnace. He said that it was 27 years old also. When he got here he didn't even turn his truck off before he came in the house. He didn't do all the maintenance like it says they do he still charge for just doing what he did just lucky I found a coupon on there website. The second came out a couple of days later and gave us a price on the furnace he went down and looked and put his tester up to the furnace and said it definitely it needs a new furnace it was reading a 5 on side and on the other side it was reading a 9 which my husband looked it up on the computer and they said that was alright not to worry. So my husband ordered a meter and it read 0 at the furnace and the vents. Like the guy said that if it was bad they turn the gas off to the furnace but he didn't. We told him it would have to replace next year the guy told us that it was going up next year and they had a payment plan. When you tell people that you can't afford it right now they should not try to force you. The furnace was around $3,000. but to it in it $8,800 why does it cost so much on labor. We decided to wait we just have to much going on because we just couldn't afford it yet if it was bad I would some how get it but it is no. We bought carbon monoxide tester and so far it isn't going off.
- SPSylvia PoindexterDec 31, 20255.0I have a gas boiler. For years I have been using different companies because of jumping pipes. They come charge couple hundred to bleed pipes or/and say the Thera cup has gone bad. Not this guy. He came said the hot water had been turned off cut on set temperature at 74 degrees. No trouble since. That you for sending an honest polite worker
- TRtimmy rondeauDec 24, 20255.0Woods is a great company in my humble opinion. They have always been on time for me and the tech today, Steven McClelland was great. Very polite, respectful and explained what was causing the issue. All was fixed promptly and left everything as clean as when he got here. I do recommend Woods highly.
- KKKennDec 12, 20255.0We would not recommend. We were 9 days without heat when the repairman said 2 or three. He bragged on how “on top of everything they were”. At 2 days I called. They couldn’t find the tracking. At 3 days they found the tracking and said delivery was to be on Monday. That was 7 days after he was at the house on the initial visit. At that point the receptionist said that was 3 working days. She said Missy ordered it on Wednesday. That was 2 days after the tech said it was ordered. They then Scheduled for Tuesday. The tech was on time both times and after 9 days got it back running.
Frequently Asked Questions About Woods Family Heating & Air Conditioning
When was Woods Family Heating & Air Conditioning established?
Woods Family Heating & Air Conditioning was established in 1981.
What types of heating and cooling services does Woods Family Heating & Air Conditioning offer?
They provide a variety of HVAC services including installation, maintenance, repair, and replacement for AC systems, furnaces, heat pumps, mini split systems, thermostats, and indoor air quality solutions.
What areas does Woods Family Heating & Air Conditioning serve?
They serve multiple locations including Roanoke, Bent Mountain, Blue Ridge, Buchanan, Cave Spring, Cloverdale, Daleville, Eagle Rock, Elliston, Fincastle, Hardy, Hollins, Moneta, New Castle, Salem, Thaxton, Troutville, Vinton, Wirtz, and Lexington in Virginia.
What are the business hours of Woods Family Heating & Air Conditioning?
They are open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
What brands does Woods Family Heating & Air Conditioning work with?
They work with the Trane brand for heating and air conditioning products.
What payment options are accepted at Woods Family Heating & Air Conditioning?
They accept American Express, Cash, Check, Discover, Financing, Mastercard, and Visa as payment options.
How can I contact Woods Family Heating & Air Conditioning?
You can reach them by phone at +1 540-992-3944 or email at servicewoodshvac@gmail.com.
Where is Woods Family Heating & Air Conditioning located?
Their location is 86 Lee Hwy, Roanoke, VA 24019, USA.
Are there nearby places of interest around Woods Family Heating & Air Conditioning that customers might visit?
Yes, nearby places include Hollins Motors LLC for car needs, Creekside Deli for dining, and Exxon gas station for fuel and convenience, all within the Roanoke area.
How can nearby businesses like Penske Truck Rental and Rebel Yell Auction Co. be useful to customers visiting Woods Family Heating & Air Conditioning?
Customers might use Penske Truck Rental for moving or transportation needs and visit Rebel Yell Auction Co. for shopping and automotive auctions before or after their HVAC service appointments.