Prism Specialties of Central Virginia and Tidewater

Reviews

• DH

  Deleyah Holly

  Dec 9, 2020
  5.0
  Trevor and Benjamin offered phenomenal service when delivering my washer and dryer to my home. Unlike the two gentlemen that picked up the washer and dryer (causing more water damage in my home due to the valves not being turned off), Trevor and Benjamin were very professional and treated my appliances with great care. There were small scratches on the top of the dryer that were not there during the initial pick up. Trevor and Benjamin personally went to Home Depot to purchase paint to repair the scratches. It meant so much to know that these gentlemen did their job above and beyond. Thanks guys!
• DW

  Dr, Theresa S. Williams

  Nov 9, 2020
  1.0
  Not sure how to rate this place. They did some work for me but were severely overpriced!
• WM

  Wayne Mitnick

  Aug 28, 2019
  2.0
  I'm not sure where to begin. The original ERS company recommended to me was no longer in business so I checked further and found this company. Overall to date, they have not met my expectations of restoring my electronics damaged by a recent water peril. Also there were a number of items that were physically damaged by ERS during the transportation from Va Beach to Richmond Va, as well as the return trip. I have asked repeatedly for photos from the company so that we can track down the evidence, one way or another, where these breakdowns occurred. Their main technician, Rolfe, has consistently stated, "don't worry, our team has taken many photos of your equipment though all stages of our process". So I now have been asking for these photos for over 3 months now and all i get is excuses on why they can't provide this evidence. First they tried to tell me that it would be to expensive to download and send me the pictures. Then after Allstate continued to press the issue on my behave they finally agreed to selling us the pictures for $100!!!! I have a lot more to say about my experience dealing wit ERS but will hold off from discussing it now because of the many outstanding issues with this company that to date, has not been addressed. I will update this review as soon as this nightmare is over.
• GT

  Glenn Thamas

  May 9, 2018
  1.0
  Don't believe all those fake reviews they have posted. All was fine until I decided I did not want to use their services to "restore" my items. I asked that they be put in the back of my pickup truck. Suddenly not one person was available to place the washer and dryer and tool into my truck. Make an appointment with at least two days notice they said. So I did. Nope still no one available. Savonne finally admitted it didn't mater when I made the appointment, they refused to load them. I could do it myself. Real customer service there right?

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