Business Details
About
Water Damage RestorationFire Disaster RecoveryMold RemovalFlood Disaster RecoveryMold Inspection Service
We hope you never have to call 911 Restoration. If you do, it likely means you’re dealing with water damage, mold, fire, or smoke issues, and that’s never a good day. For over 20 years, we've strived to be more than just disaster recovery experts; we've aimed to be compassionate allies during your time of need. Our restoration process focuses on reducing stress by providing clear communication at every step. Knowing what’s happening, what comes next, and when things will return to normal can make a huge difference. So, when disaster strikes, remember you have a partner who understands the importance of both urgency and empathy, helping you get a fast, fresh start.
Location
911 Restoration of Virginia Peninsula
807 Mattmoore Place, Newport News, VA
23601, United States
Hours
Reviews
4.8
96 reviews
5 stars
91
4 stars0
3 stars1
2 stars1
1 star
3
- ITIsabela TeeterSep 16, 20255.0Damarris came by for a free consultation and was super helpful troubleshooting the issues in my home causing the mold. Would recommend!
- CBChris BreighnerAug 5, 20251.0Tl;DR: Can't recommend this company because nobody showed up during the scheduled appointment window... twice. Called on 02 Aug to schedule someone to come and look at some possible mold/water damage. Was given a 04 Aug, 4PM - 6PM appointment window. At 6:43PM I called the listed phone number back to confirm I had the right day/time and found out that another job in Richmond went longer then expected and that they weren't going to be able to come out the same day. Person I spoke to did apologize & said he should've communicated ahead of time that they were running late & stated they would work around my schedule to make it out the next day. Stuff happens and sometimes time gets away from everyone so I asked if he could swing by 05 Aug anytime after 5:30PM. He said no problem, he'd go out of his way to squeeze me into his schedule, which was very kind and I appreciated. Fast forward to today at 6:40PM, and I have not received any notification, message, or phone call about a delay or cancellation. I've called the main line again to notify of another missed appointment and cancel it from my end. As I mentioned, I can totally understand when appointments don't go as planned and things need to get moved. What I can't understand is why ghosting your customers is a great way to do business. I hope other people have better luck getting someone to come out to get the services they need, but if I can't rely on you to show up to an appointment on time (or call me proactively), I don't have any confidence in your ability to properly conduct the services you say you provide.
- LLLOct 23, 20235.0Damarris was excellent and took the time to go over all my water damage and processes to fix. He was very knowledgeable and helpful. His guys worked really hard, communicated well, did a good job, and cleaned up everything. It’s a stressful situation, and they were great to work with from start to finish.
- LSlatasha shieldsJun 17, 20225.0We was very very pleased with all that the company came to do today, looking forward to doing business with them.
- DPDrenda PoppApr 2, 20195.0Incredibly quick and professional!
Frequently Asked Questions About 911 Restoration of Virginia Peninsula
What types of restoration services does 911 Restoration of Virginia Peninsula offer?
911 Restoration of Virginia Peninsula provides water damage restoration, fire disaster recovery, mold removal, flood disaster recovery, and mold inspection services.
Where is 911 Restoration of Virginia Peninsula located?
It is located at 807 Mattmoore Place, Newport News, VA 23601, USA.
What are the operating hours of 911 Restoration of Virginia Peninsula?
The business operates 24 hours a day, 7 days a week, providing emergency restoration services anytime.
How can I contact 911 Restoration of Virginia Peninsula for emergency restoration?
You can contact them by phone at +1 757-942-1104.
Does 911 Restoration of Virginia Peninsula provide service for commercial properties?
Yes, they offer commercial restoration services in addition to residential restoration.
What is the main goal of 911 Restoration of Virginia Peninsula in handling disaster recovery?
Their main goal is to reduce stress by providing clear communication throughout the restoration process, offering empathy and urgency for a fast, fresh start.
Are there shops or services nearby that I can visit before or after my appointment at 911 Restoration?
Yes, nearby you can find Rogers Beautifully Simple Gifts, a gift shop ideal for shopping, and Game's Farmers Market for groceries and fresh produce.
What educational facilities are near 911 Restoration of Virginia Peninsula?
Nearby schools include Enterprise Academy Middle School, Peninsula Catholic High School, and Schools Elementary School South Morrison, which might be useful for families visiting or residing nearby.
Are there any recreational or community venues close to 911 Restoration?
Townebank Athletic Field is nearby for sports and recreation, and Boys & Girls Clubs - Pinedale Manor Unit provides community services for youth.
Can 911 Restoration of Virginia Peninsula assist with mold issues for residential properties?
Yes, they specialize in mold removal and mold inspection services for residential restoration.