Michael & Son Services Hampton

Reviews

• SM

  SaVora McCray

  Nov 17, 2025
  5.0
  J. Spivey was such a pleasant technician to have in my home. I appreciate his politeness and how he patiently guided me through to steps of operating my unit system. I will recommend him to all my friends, especially the elderly one because of his patients and kindness. What a Perfect Hire for Micheal and Son!
• JH

  Jackie Heath

  Nov 13, 2025
  5.0
  Jeremy was awesome! So friendly and knowledgeable and took his time to go through everything. I would like him to come back to do any other work we have! Thank you again!
• MB

  Mark Behnke

  Nov 12, 2025
  1.0
  I recently gave a review if a tech that came to my home. He was here for almost 6 hours for a checkup. First time ever anyone has even gone over 2 hours. He took alot of pictures and stated my system was wired wrong. So why after 13 years is he the one finding this ?? Now for the worse part. I had to leave town the next day and wasn't a need to leave systems on this time of year. Come home the temps are cooler so I go to turn the down stairs system on and it takes 5 minutes to start. Stays on for 4 min and stops. No heat !!! Repeats that cycle and never heats !! Go upstairs same thing minutes to come on but I have heat. The systems never took time to come on and work fine before this service call and so called rewire. Seems like everytime someone comes out there's a issue after. I have called 2 times to talk with a Manager. Was told they would call me. Nothing !! No call. How can you recommend anything if your not getting a good service ? The previous tech who was training someone left one system without power after the checkup. Also charged almost 500.00 to spray and wipe off parts in the system and didnt even complete that from the.pictures i seen from the latest tech. Funny thing rep on the phone said there would be a charge. So will I get a call from a manager or even someone in corporate office after this issue ?? This company did the whole house brand new install of both systems,ventilation, the works. I even had the electric done as well as this was a full build of the house. I would think things would be right or at least serviced right.
• JJ

  Jayana

  Nov 6, 2025
  1.0
  I don’t even know where to start. This company sold me their top HVAC system package. They have 3 packages you can choose from, so of course I took the best one they offered. Since November of last year, I had too call this company back to fix the same problem over and over. The problem just came back as I’m typing this review. I’m out of town for work, and I’m stressed out , because my family is dealing with a HVAC system that won’t work. My mother in law just called me on Facebook and said the thermostat is making a loud noise at 12am in the morning, and the electric heat pump is on. Now note this, it’s 62 degrees back at home, the emergency heat should not be on. Over the last 12 months, this company sent over 14 technicians out to my house, and neither one was able to fix it. But they asked if I need plumbing or electrical work! You can’t even fix my HVAC, why the hell will I let you touch anything else in my house. I do not recommend this company at all. I’m just mad at myself for taking a year to leave a review. Enough is enough. Just give me my money back and i will go with another company.
• GO

  German Olivares

  Oct 28, 2025
  2.0
  Michael and Son's (MS) performed the repair work very effectively. They arrived on the afternoon of Monday, September 1st (Labor Day), and were able to diagnose the problem with great speed and accuracy. The repair was completed the next day. However, the cost of their services was exceedingly high. I submitted the repair invoice to my insurance company, which compared MS's charges to their standard rates for the area. The estimate from the insurance company was approximately $2,500, while MS charged $8,800—a difference of 4 to 5 times the standard cost. I would highly recommend MS for emergency situations but advise others to shop around for more affordable options for repairs.

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