Scott Hale Plumbing, Drains, Heating & Air

Reviews

• OJ

  Otto Johnson

  2 days ago
  5.0
  For a week the heat was off and the house grew colder! One brief phone call was taken seriously and a short time later my technician was here. I explained the behavior of the furnace and he immediately knew the diagnosis. Unfortunately, he found a leaky gas line. However, even though it cost more, I slept better knowing I was safer than before. Things happen which can cost more, but in the long run, life matters. I didn't complain about the cost, I assisted in any way I could and felt the rewards of a functional heating system. It's amazing how nice consistent warmth feels on a cold winter night. The Technician was educated, friendly, and worked with profesional speed in bringing the project to a finish. I received a $50.00 discount which helped out. But he followed through and didn't leave me stranded. Solutions were found quickly. It is working great today. He earned the money. Don't call this company if you don't care about your safety or that it might cost too much. This is a quality company. Thank you for the speed and urgency. Im warm now.
• DD

  Duaine Dorton

  2 days ago
  5.0
  Called Scott Hale Plumbing around noon on a Friday for a leaky shower faucet that was continuing to get worse by the day. Tanner came out that same day and got it fixed. Tanner was polite, professional, efficient, and personable. He allowed me to watch the process and he explained things as he went. He also gave great advice on things to watch for in the future that may need to be addressed. I felt he was honest and forthright, as he did not try to upsell on unnecessary projects. I had been debating doing the job myself; I am so glad Tanner did the work, as there were complications that would have stumped me, but Tanner handled them with ease and efficiency.
• DP

  Dale Palmer

  Jan 5, 2026
  4.0
  I needed a new pressure valve regulator (PVR). This company was very professional from the booking to the completion of the project. I was satisfied with the work. I did not give 5 stars because the project was considerably more than I expected to pay. The fee was quite a bit more costly than my research showed that I should expect. Since I needed the work rather urgently, I decided not to get additional bids. Bottom line: This company is skilled, competent, and professional, but quite pricey.
• TJ

  Twiggy Jane

  Jan 2, 2026
  1.0
  After several tries with my pilot light, I figured it needed a part. I called Scott Hale and ask how much it would cost to diagnose since my water heater was only 4 years old. I was told $49. When the tech got to my house of course the first thing he tried was lighting the pilot. Lo and behold it lit. I am still thinking the $49 service call. Nope $90! Seemed a bit excessive when the tech didn’t need to do anything beyond some assistance in getting it lit. When questioned, he said that this was the lowest amount and that he would not charge me the additional $49 for the service call. Lucky Me! I won’t be using them for any service in the future or recommend to any friends or family. They need to be more clear on their service call charges.
• JP

  Joey Putnam

  Dec 30, 2025
  1.0
  We hired Scott Hale for all plumbing and gas line work during a major home renovation (95% new build). This meant trusting them with every line in the house — showers, sinks, toilets, fireplaces, everything. While the crew on-site was friendly (Alex in particular was excellent), the quality of the work and follow-through has been unacceptable. 1. Dangerous gas line installation The gas lines for our fireplaces were installed without proper regulators. When the fireplaces were connected, turning them on produced a ball of flame. The fireplace installers refused to proceed until the hazard was corrected. To investigate, we had to cut into our newly finished basement ceiling to trace the lines. We now have multiple holes in our ceiling — only one was patched by Hale, leaving us to pay for the rest. Despite repeated calls, they have refused to take responsibility. 2. Leaking tub drain The tub drain was installed incorrectly and has leaked from day one. Getting someone to even look at it required weeks of pestering. When a plumber finally came, he told me he was “doing me a favor” because he wasn’t being paid to be there. After using a special wrench, the drain still leaked. He said he’d discuss options with his manager, but I haven’t heard back since February. As a result, we have been unable to use our bathtub or shower for nearly a year. 3. Lack of accountability I’ve spoken with Shannon (GM), Robert, Kim, and others. Each promised resolution, but nothing has been fixed. Calls go unanswered, commitments are broken, and the company refuses to stand behind its work. Bottom Line…. Scott Hale may be friendly on-site, but friendliness doesn’t make up for unsafe installations, unfinished repairs, and a year-long failure to deliver on basic obligations. We entrusted them with our home, and instead we’ve been left with hazards, damage, and unusable fixtures. I cannot recommend them to anyone seeking reliable plumbing or gas line work.

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