Family Fence Company of Florida

Reviews

• GS

  gavin scott

  Jan 31, 2024
  1.0
  I was told to get a property survey which I did then I was told to get more paper work was given no assistance but was very quick to take my deposit & very slow to give my deposit back not worth the hassle an trouble.
• ED

  Elaine Davis

  Feb 24, 2023
  5.0
  Our fence looks great and their customer service was excellent. We would definitely use them again in the future.
• VT

  Vicki True

  Mar 12, 2020
  5.0
  We had a very pleasant experience with this company. They were extremely professional and did a great job installing the vinyl fencing. when a problem arose they were very helpful in taking care of it immediately. I would HIGHLY RECOMMEND this company.
• RT

  Rob Thornton

  Oct 17, 2019
  4.0
  They installed a great privacy fence for me that was straight and built around our existing trees. They did an outstanding job of the first install. I'm taking off a star for when we had them come back and extend the fence. I told the installers they could cut anything small that was in their way, even though my girlfriend and I had already trimmed everything back near the fence line. They cut down a huge gardenia and a couple of other small trees. Those were not even close to the actual fence. I love the fence and the price was better than other local companies, but make sure you are available to watch them when they install your fence!
• LD

  Leslie Dunavant

  Apr 29, 2019
  1.0
  If I could give this company less than a star I would. When we set our appointment for the fence they said first thing in the morning. I called around 9 because I thought I missed the crew. They said the crew normally comes between 9-10:30. The rep explained we were a little further out (Temple Terrace). So it might be a little later. I called again at 11:22 because the crew still wasn’t here. I was told they had to finish another job first and would arrive soon. They finally showed up around 12:50. I was concerned because it was supposed to start raining. The crew got here, and very quickly put up the fence. When we went to inspect it it was VERY flimsy. It wasn’t secure and I kept explaining that the dogs could easily get out. The leader of that crew agreed it wasn’t very secure and told both me and my husband that the crew probably rushed because it was raining. They also anchored the fence post in the side of our house. Something I suppose has to happen but it would have been nice if they explained that to me first. I contacted the company back and told them. They reached out a few days later (Tuesday the 23rd) asking me to send pictures. I waited to hear back. I sent an email on Thursday the 25th at 2pm asking if there was any follow up. A crew randomly showed up at our house at 2:22 pm. We weren’t home so we had to rush back. We were never notified that they were coming. This crew attempted to tighten the fence that was still lose. They only solution they could offer was to put these little half pipes between each post to help secure the fence. This crew sprayed the pipes to better match the fence but it looks extremely tacky. I told the crew leader (a different one) that I didn’t understand we had a chain link fence before and it wasn’t so loose. This crew leader told me we probably should have gotten an industrial fence and it would have been better. I responded with so we just got a cheap fence. He looked at me and said yeah, the industrial fence is better it wouldn’t move. I left Thursday very upset. I emailed the company with my frustrations of not being notified and the fact that the options we had for the fence was a tacky fence that had to be rigged to be secured or a fence that wasn’t secure. They never responded to this email. I would NEVER recommend this company to anyone. They have poor customer service, no follow up and the crews they send don’t have faith in their work or quality of products.

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