Business Details
About
Water Softening Equipment SupplierWater Purification EquipmentWater PurifiersAir Quality Consultant
In 1987, Austinites Leonard and Dottie Strickler had the American dream of starting a business here in Central Texas that would allow them to support their family and the community they grew up in. Leonard’s experience in water filtration sales and seeing the positive difference water quality made for his clients became a passion which made starting American Water in 1987 the perfect fit. Since then, American Water has been supplying Austin / Central Texas area home and business owners with quality water solutions for well and city water. In 1997, American Water decided that in order to provide the best solutions we had to expand our product line. Contact American Water to achieve the highest water quality in the area!
Location
Hours
Reviews
4.9
1,777 reviews
5 stars
1,696
4 stars
55
3 stars9
2 stars3
1 star14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Technicians are consistently described as friendly, professional, and knowledgeable, providing excellent customer service.
Technical Expertise
Customers appreciate the technicians' ability to diagnose issues quickly and explain the workings of their systems thoroughly.
Installation Quality
Installation services are noted for being efficient, clean, and well-explained, with many customers expressing satisfaction with the results.
Long-term Satisfaction
Many customers have been loyal for years, highlighting the reliability of both the products and the service provided.
Concerns with Support
A few customers expressed dissatisfaction with the company's handling of product issues and support, indicating potential areas for improvement.
- HTHarsha ThotaNov 17, 20255.0Alfie (sales) did a great job helping us understand the product and getting us a good deal. Bobby and Dillon (tech) were on time, handled the installation perfectly, and explained everything in detail. Would definitely recommend them to anyone.
- PLPaula LastnameNov 14, 20255.0Jose and Dylan From American Water Kinetico did an excellent job on my water softener system. They were extremely skilled, professional, and prompt. They left the area they worked in very clean.
- AJAmber JordanNov 10, 20255.0Proceeding my service appointment today I got a text confirmation with a picture of my service agent and a small bio. Just another way they are going above and beyond! Real customer service is not a thing of the past with these guys!
- KWKatherine Williams-CarterNov 4, 20255.0Anthony was friendly,courteous, efficient and very knowledgeable. He immediately diagnosed the problem and began working on it. He worked diligently to ensure our water problem was repaired on all the faucets and washing machine. I appreciate his effort to communicate with us to ensure we understand what was required to repair the problem. Thank you Anthony for excellent service.
- PDpratt deyOct 28, 20255.0With a new home we wanted a decent filtration system fairly quickly. With so much of noise, flashy ads and over-selling it was hard to pick the right one with a fair price. With American Waters it took us just a phone call when we got simple explanation and straight answers (and no flashy and lengthy presentation) with full transparency on pricing, pros and cons. The installation was smooth and quick as well. Everything was handled super professionally - they promised to come back in 30 days to retest to ensure quality.
Frequently Asked Questions About American Water
What Is The Difference Between Soft And Hard Water?
Hard water is water that has not been treated. It contains certain minerals like calcium and magnesium. Soft water, on the other hand, is water that does not contain any minerals other than sodium. Soft water may be naturally occurring, such as rainwater, or may result from treating hard water with a filtration system to remove excess minerals.
How Do I Know If My Water Has Been Contaminated?
Water must be officially tested for specific minerals and contaminants in order to determine if the water has been contaminated. However, certain warning signs can signal contaminants may be present and can help determine if your water needs to be tested or treated.
These warning signs differ based on which contaminant is present in your water. For example, if your water tastes metallic, it may have certain metals in it, such as iron, copper or zinc. Other potential warning signs include an earthy taste to your water, cloudy or murky water or the presence of rust stains in your bathroom, which may all be indicative of water contaminants.
Why Do I Need A Reverse Osmosis System If My Drinking Water Comes From The City?
Although water providers like the city are required to test their water for certain contaminants, there are often still particulates present in the water by the time it reaches your home. Cities help to reduce contaminants in water, but they are often unable to ensure that your water is completely contaminant free, which may cause domestic water issues.
As a way to combat these contaminants, many homeowners decide to add a reverse osmosis to their homes to ensure their drinking water is safe from contamination and ready to be used for a variety of household purposes.
How Can I Tell What Contaminants Are In My Water?
If you would like to discover what exactly is in your household’s water supply, one of our water softener and filtration specialists can perform a free water analysis for you. Among the most common contaminants in any Central Texas area water supply are chlorine and dissolved minerals.
Once one of our specialists determines which contaminants, if any, are present in your water, they can recommend one of our Kinetico products to improve the quality of your water.
What Does A Water Softener System Do?
Water softener systems can remove nearly all the dissolved minerals that cause hard water. Once one of our Austin water softener specialists determines the exact hardness of your water, they’ll be able to recommend one of our Kinetico water softener systems to meet your particular needs. It is calcium, magnesium or iron that commonly causes hard water. These elements may be present whether your water is supplied by a well or local municipality.
Can I Find A Water Softener And Filtration System That Fits My Budget?
In most cases, one of our specialists will be able to help you customize a home water treatment system that fits both your needs and budget. We carry a number of different water softener and filtration solutions that may be tailored to the exact needs of your Austin-area business or residence. Depending upon the needs of your company or home, a dedicated drinking water filtration system may be preferential to a whole-house water filtration system.
What Are The Negative Effects Of Hard Water?
Hard water is usually rich in dissolved minerals like calcium, magnesium or iron and can have a number of adverse effects. Depending upon how hard your water is — something one of our Austin water softener specialists can determine for you — these adverse effects can be quite substantial.
Aside from damaging your hair and skin, hard water can cause considerable damage to household appliances that use water. Additionally, hard water can damage your glass and silverware, your clothing and sink and bath basins.
How Long Will It Take To Get A Water Treatment System Installed?
Depending on which Kinetico water treatment system you choose, installation time varies. To better understand exactly how long some of our more involved water treatment systems may take to install, contact one of our Austin water softener and filter specialists.
We can discuss your particular concerns and needs and help you customize a solution from our line of Kinetico products. Once your water treatment needs have been determined, installation may include anything from a simple installation of Kinetico’s water softener to a far more comprehensive water treatment system.
I Just Want A Water Filtration System For My Tap Water. What Are My Options?
If you need a water filtration system, we have many options to fit a variety of needs. We can set up water filtration for a single tap or even install a system that provides your entire house with clean, filtered water. Whatever you want from your home water distribution system, our specialists will help you craft a system that is optimized for you.
Why Do Municipalities Put Chlorine In The Water?
Since around the mid-19th century, chlorine has been used as a means to improve public health, as it eliminates otherwise dangerous bacteria in water. As such, chlorine plays a central and critical role in maintaining public health in most cities.
However, once a water supply has reached your house, there isn’t really any need for it to be in your drinking water anymore. While it certainly doesn’t hurt you to drink your water without removing the chlorine, it sure does taste a lot better when you do.
Why Does My Water Have A Metallic Taste To It?
When water has a metallic taste to it, it’s typically because there are metallic particles in the water. It may be from iron and manganese, which are naturally found in groundwater, or from minerals like copper and zinc, which are typically caused by an aging water distribution system.
What Characterizes “Hard” Water?
For water to be considered hard, it must contain unusually high levels of dissolved minerals — typically, minerals like magnesium, calcium and iron. Hard water is not uncommon. It’s estimated that nearly 85% of freshwater in the United States is hard.
However, there are a number of communities in the Central Texas area with water supplies that are considered to be extremely hard by the Water Quality Association.
Why Does My Water Have An Earthy, Musty Taste?
Typically, an earthy taste or odor is associated with the presence of a number of algae, or, more accurately, the compound released by any decaying vegetation in your water supply. While the taste and odor of water containing these compounds can be highly undesirable, it is completely non-toxic. In any case, this taste and odor may be completely removed from your water so that your water will again be as pure and refreshing as you deserve.
Why Does My Water Appear To Be Cloudy?
If your water appears to be grayish, murky, cloudy or discolored, it’s typically because it contains high levels of dissolved particles — a condition known as turbidity. Very often, turbidity occurs naturally in a water supply or, in some cases, it may otherwise be caused by land disturbances from storms, construction or urban runoff.
However, even water that appears to be clear may actually contain a high concentration of dissolved particles and, thereby, be just as turbid as cloudy water. With that in mind, it is important that you have your water supply tested in order to determine its turbidity.
Do I Need A Water Filtration System For My Well?
Depending on the region and community you live in, the water you pull from your well may need to be both filtered and softened. For instance, if your water contains naturally occurring traces of sulfur, it may need to be filtered so that it neither smells nor tastes of sulfur, which smells like a rotten egg.
Most likely, you’ll need to have your water softened, as Central Texas is known to have some of the hardest water in the country. Whatever your exact needs are, one of our Austin water specialists will be able to help you put together a system that meets each and every one of your needs from our full line of Kinetico well water filtration and softener products.
Why Are There Rust-Orange Stains In My Sinks And Bathtubs?
Rust-orange and black staining in bathtubs and sinks are most likely indicative of dissolved iron and manganese in your household’s water supply. When iron and manganese deposits come into contact with a water supply, they will dissolve and leave that rust-orange or black residue on your household appliances and fixtures. This can be remedied with a water filtration system that can eliminate these minerals.
Why Is There A Build-Up Of Residue In My Sink And Shower Hardware?
If you have found unsightly white or brown residue on your faucet or shower head, this is the common result of hard water. Hard water contains minerals, like magnesium and calcium, that collect over time on your faucets, tubs and tiles. These mineral deposits can leave your showers and sinks looking old and worn.
Furthermore, mineral deposits are not harmful, but buildup can result in lasting consequences, especially if it begins to build up within your pipes. In order to combat this hard water issue for good, investing in a water softener system is often a wise choice.
Are Kinetico Water Systems Environmentally Friendly?
Yes, the products we offer at American Water are not only energy efficient but also allow you to enjoy quality drinking water without constantly using plastic bottles. Plastic bottles have been consistently linked to environmental hazards such as waste, pollution and depletion of natural resources. In fact, bottles used to package water can take over 1,000 years to biodegrade.
Our Kinetico systems help you lessen your environmental footprint, and they also use less energy to operate. Rather than using electricity, our newer Kinetico products are engineered with environmentally conscious technologies. They use the energy generated from moving water to create a patented “unplugged” approach.
Why Is Water Testing Important?
Water quality is a top priority in many homes since we drink it and bathe in it every day. In fact, we place such importance on water quality at American Water that we offer free water testing. Our services help you understand as much about the water running through your premises as possible.
Water testing can advise you of present contaminants in your water supply. While many water issues are easily detectable, there are other issues that can seem completely invisible to a home or business owner in Austin. A free water analysis can determine exactly what is coming through your faucet so you are more informed about what you’re drinking.
Can One Water Filtration System Treat My Whole House?
Yes! When a Kinetico water filtration system is installed by American Water, it eliminates the impurities from your outside water supply to your house. These systems don’t treat individual sinks or showers — rather they are a single or double-tank solution to filter your entire home’s water supply.
Is There A Generic Water Test That Will Test My Water For Everything?
Every unwanted mineral or contaminant in your water must be tested individually. Although public water sources are regularly screened for commonly occurring contaminants, your particular residential or commercial water source can still contain a variety of contaminants. A water specialist with American Water can provide a free water analysis to determine what contaminants, if any, are in your water source.
Can I Disinfect My Water On My Own?
There are a few general methods that can be used to disinfect water. However, these would be impractical to use on a regular basis if your entire water supply to your home is affected.
Small quantities of water can be treated by chemical treatments or boiling as a quick, short-term solution. In order to sensibly address a water issue within your entire water supply, it would be wise to contact an Austin water specialist.
What Does The City Of Austin Test For In Water?
The Environmental Protection Agency (EPA) in the U.S. requires that all water providers release a Drinking Water Quality Report annually, so citizens are more informed about the quality of their tap water. The City of Austin must meet both state and national quality standards that regulate public water sources.
The EPA requires each water plant to test as many as 97 contaminants in the water. However, even when a water source has safe levels of contaminants, there could still be an imbalance in a certain mineral when it finally reaches your faucets.
What services does American Water offer for residential customers?
American Water provides residential air purification, reverse osmosis, and water softener systems tailored to your home's water quality needs.
Where is American Water located and what are its business hours?
American Water is located at 530 S I-35 Frontage Rd, Round Rock, TX 78681. Their hours are Monday to Friday from 8:00 AM to 4:30 PM, and they are closed on weekends.
How can I contact American Water for services or inquiries?
You can reach American Water by phone at +1 512-388-0022 or email at thewatergirl@americanwatertx.com. More information is also available on their website at https://www.americanwatertx.com/.
What is the difference between hard and soft water as explained by American Water?
Hard water contains minerals like calcium and magnesium, while soft water has had these minerals removed and contains mostly sodium. Soft water may occur naturally or be produced by filtration systems.
Why might I need a reverse osmosis system if I use city water?
City water may still contain particulates and contaminants despite treatment. A reverse osmosis system further purifies your drinking water, ensuring it's safe and suitable for various household uses.
Does American Water offer water testing services?
Yes, American Water provides free water analysis to identify contaminants in your water supply and recommends appropriate filtration or softening solutions.
What are some of the negative effects of hard water in the home?
Hard water can damage hair and skin, harm household appliances, glassware, clothing, and cause stains on sinks and bathtubs due to dissolved minerals like calcium, magnesium, and iron.
Which nearby hotels could customers use when visiting American Water in Round Rock?
Customers can consider staying at nearby hotels such as Staybridge Suites Austin-Round Rock, Candlewood Suites, or other accommodations offering complimentary breakfast for a convenient visit.
What nearby storage facilities are available for businesses or customers around American Water?
Nearby storage options include Bee Safe Storage, CubeSmart Self Storage, Life Storage, and Extra Space Storage, which can be useful for personal or commercial needs.
Are there local services related to heating, ventilation, and air conditioning near American Water?
Yes, United Rentals - Power & HVAC provides HVAC supplies and services nearby, which can complement your building maintenance and environmental comfort needs.