Burnside Air Conditioning & Heating

Reviews

• EP

  Ellen Patterson

  5 days ago
  5.0
  I have not had the service performed yet but I will say the estimate visit went very well. Aaron answered all my questions and gave me additional information that I need to consider as I gather the rest of my estimates. Very transparent and he is such a fun-loving representative of a company who's work he is passionate about. They have a flat rate per unit but if he had not come out, I would not have learned all the additional information which will help me greatly in my selection process.
• BW

  Bianca Weimer

  Nov 14, 2025
  5.0
  Texas weather really keeps you on your toes, and when we suddenly hit freezing temps earlier this week (in November🥶), our thermostat displayed an error code and the heat completely stopped working. Total panic moment. We called Burnside and spoke to Retha. She understood our urgency and got us scheduled right away. Of course Texas weather then decided to be back in the 80s, but that did not change us needing to get the problem fixed! Hamza came out to the house, figured out the issue in no time, and had our heat running again before we knew it. Hamza also showed us our air filter and recommended we change it. Our filter had only been in the system for about 3 months, but with 3 dogs in the house it sure was ready for a new one. He also helped us understand how we can better set our thermostat temperature ranges so we make full use of our duel fuel system. Donnie, Dean, Kevin, and Tim have put together such a genuine, hardworking crew at Burnside. We couldn’t be more thankful for how quickly and kindly they took care of us.
• JT

  Jennifer Thomas

  Nov 8, 2025
  5.0
  I usually don’t leave reviews but Burnside AC really impressed me both times I’ve used them. They were honest and affordable, and they worked around my schedule without any problem. Every technician I met was pleasant, professional, and willing to go above and beyond to make sure everything was done right. It’s rare to find a company you can truly trust, and I highly recommend them.
• AM

  Amy McAnulty

  Nov 3, 2025
  2.0
  They were referred to me by a friend. I called them earlier this year to fix my AC and they were vert punctual in getting me in. The technician told me several things were wrong and fixed them one including the panel. He also told me I needed a new AC soon. Not long after this, my heater stopped working. I once again called them and they were very punctual about coming to see me. It was the same technician. He told me my AC unit needed to be replaced and that was it. I called to get another opinion from another company. Come to find out the Burnside technician didn’t replace a part for the heater which needed to be done since I had anew panel. The part was still in the box that the Burnside technician left in the attic next to the AC unit. The other guy fixed it for free and told me I probably have several more years on my AC unit. So far so good. I would NOT trust the technician from Burnside that helped me.
• RN

  Richard Nesset

  Nov 1, 2025
  2.0
  Just so you know, this company is offering $25 off of work they will do for a 5 star review but I can’t. I had this company on a contract. Their prices are high, but the last straw was when they told me they could put in a vent that would take heat out of the second floor and put it back into the system. In the summer it always gets too hot because heat rises. The vent would cost me $400. I paid it and they installed it. It made no difference whatsoever! $400 wasted! Every time a tech came, I told him about the problem and that I needed my money back. He said it does the job but not as well as it should, which was a lie. It does not do the job at all. As soon as my contract ended, I switched to someone else.

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