Business Details
About
PlumberDrainage ServiceLeak Detection ServiceSewer & Drain CleaningSewer Cleaning CompanyWater Heater ServiceGas Line ContractorWater Purifiers
Legacy Plumbing, now Ace Hardware Home Services, is an award-winning plumber serving North Texas homeowners, landlords, and small businesses. Every day, our team works to transform lives — for our employees, our customers, and our community — by inspiring each other, redefining service, and spreading good by doing good. From emergency repairs to water heater, sewer line, and PRV replacements, thousands in Frisco, Plano, McKinney, and nearby cities trust us — will you? While our name has changed, it’s still the same great Legacy team you know and love, now partnered with Ace Hardware, a company built on helpful service with 5,800+ locally owned stores. Together, we’re excited to continue supporting our community for years to come.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- Cash onlyNot available
- Onsite servicesAvailable
Location
Hours
Reviews
5.0
2,584 reviews
5 stars
2,541
4 stars23
3 stars8
2 stars2
1 star10
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently praised the professionalism, knowledge, and efficiency of the technicians, highlighting their ability to explain processes and provide thorough solutions.
Responsiveness
Many reviews noted the quick response times for service calls, with same-day appointments frequently mentioned.
Customer Communication
Customers appreciated the clear communication regarding pricing, service details, and technician arrival times, contributing to a positive overall experience.
Overall Satisfaction
The majority of reviews reflected high levels of satisfaction with the services provided, with many customers expressing a willingness to recommend Legacy Plumbing to others.
- EREspey Raun1 day ago5.0I had issues with my kitchen sink backed up - I tried to remediate it myself but the clog was too bad for me to do without help. I called Legacy Plumbing and they got someone out to me the next day. Luis was my technician and was professional and extremely friendly. He not only fixed the clog but also was able to replace some parts to my sink which were old and not working well. The price was very reasonable for the work and the issue was fixed with efficiency and care. I had a doctor appointment and Luis made sure he was able to finish in the time I needed and was very kind in regards to my needs as a customer. I will go back to Legacy Plumbing for any other issues I have in regards to my plumbing.
- RMRebekah McDonald4 days ago5.0Jason Lickfeldt from Legacy Plumbing installed a new water heater in my home. He was took his time and was very patient in explaining things to me. During the installation he needed to make a hole in the garage wall and he went out of his way to make sure that it was sealed tightly so that no "critters" could get in, which I really appreciated. I also appreciated how he cleaned everything up after he finished his work. The water heater works perfectly and I am enjoying the hot water. I would highly recommend Legacy Plumbing to anyone in need of plumbing work!
- TFTim F5 days ago5.0I don’t normally leave reviews, but when I do, it’s because I’m extremely impressed. Legacy Plumbing came highly recommended, and they absolutely did not disappoint. Robbie and Spencer were both outstanding. They were thorough, professional, and explained everything clearly every step of the way. Not only did they fix our kitchen faucet, but when we mentioned an issue with our outdoor faucet, they took care of that as well. We couldn’t be more impressed with the service we received. There is “customer service,” and then there is Legacy Plumbing customer service. Thank you, gentlemen, for a job exceptionally well done.
- PLPaul Lein6 days ago5.0Very nice professional service from Legacy Plumbing. I called them early in the morning and a real person took my call and was able to get a tech scheduled fairly quickly. The tech (Jake) called beforehand and showed up on time, very professionally and patiently went over my issues with me and then proceeded to make the repairs; taking only a little over an hour to complete. All the while he didn't mind me watching, asking questions, and learning. Pricing is fair and quality of the work was great. Will definitely call them again for my plumbing needs.
- TKTony KatsulosJan 2, 20265.0I switched to Legacy Plumbing years ago after inconsistent service from others. Legacy Plumbing has always done the job right the first time and their work lasts. They take time to explain the repair options and there's never a hard-sell to do optional work, but they always explain the situation, immediate work needed, and work that can wait. If you're looking for an A+ plumbing company relationship, Legacy Plumbing is the best decision you can make for your home and your quality of life. Special thanks to Brandon for always being incredibly helpful, professional and punctual. He's a terrific asset to his firm.
Frequently Asked Questions About Legacy Plumbing
What should the customer know about your pricing (e.g., discounts, fees)?
We give upfront pricing on the phone before you book. Our advocates have possible pricing available when you call so you can know what to expect before our licensed, bonded, and insured technician arrives! We understand that each plumbing situation is different, and although our advocates can give you possible pricing, we like to have our techs assess and give a firm price before beginning any work. Our customers really appreciate how upfront we are.
What is your typical process for working with a new customer?
Feel free to call us, and one of our highly trained advocates will be happy to listen, understand, and provide pricing for your specific plumbing situation and need. If it is a plumbing issue our advocates can not answer for you, don't worry! Our advocates are able to call our field supervisor, Theron, who has 20+ years of plumbing experience, to help you and talk to you about your specific plumbing situation or need! We will never tell you something we don't know. We pride our company on being upfront and honest, and you will always get a pleasant experience on the phone. Once the situation is addressed, our advocate can book your appointment!
What education and/or training do you have that relates to your work?
Our plumbers are licensed, bonded, and insured. We keep up with plumbing code changes each year in Oklahoma so that we can always do the safest work possible for our customers.
How did you get started doing this type of work?
Legacy Plumbing is the premier plumbing provider. Founded in 2006, Legacy Plumbing exists to redefine what service is, inspire each other to be our best selves, and spread good by doing good. At Legacy, our employees don’t just “punch a clock.” They are part of something much bigger, and we all work together to fulfill our purpose of positively transforming each other, our customers, and our community. If you want a rewarding and meaningful career with top professionals, consider joining our team. Legacy Plumbing hires only the most seasoned professionals to represent our company. You don’t just acquire a new job when you join the Legacy Team. You become part of a family. We believe that personal relationships developed over time make the foundation of our company’s success. We are excited to expand our plumbing services nationwide, focusing on positively impacting and transforming the lives of employees, customers, and the community.
What types of customers have you worked with?
We work with residential and light commercial!
What advice would you give a customer looking to hire a provider in your area of work?
Check reviews when looking for a reputable company to handle your plumbing situation/need. It wouldn't hurt if they were licensed, bonded, and insured. Ensure they carry the adequate licensing and insurance requirements for your city/state!
What questions should customers think through before talking to professionals about their project?
We provide pricing for all scenarios and ask questions to truly help you as a customer so we can do our best. Questions you might consider asking yourself would be:
1. Will I be home for this project? (We do not service unless you are home).
2. Should I purchase what I want installed? Faucet, shower head, spigot, garbage disposal, water heater, etc. (We can supply all of these if you don't want to purchase your own)!
3. Am I 18 years or older? (We will not service a home unless the resident/person is 18 or older)
4. Can I describe what is going on over the phone?
5. Is this something I can actually repair on my own, or do I need assistance? (We never want you to pay for what you don't need)
What areas does Legacy Plumbing serve?
Legacy Plumbing serves homeowners, landlords, and small businesses across North Texas including cities like Frisco, Plano, McKinney, and Little Elm.
What types of plumbing services does Legacy Plumbing offer?
They offer services including emergency repairs, water heater installation and repair, sewer line and PRV replacements, leak detection, faucet and toilet installation, drain cleaning, and light commercial plumbing.
Are your plumbers licensed and insured?
Yes, Legacy Plumbing's plumbers are licensed, bonded, and insured to ensure safe and professional service.
How does Legacy Plumbing provide pricing information for services?
They offer upfront pricing over the phone before booking an appointment, with licensed technicians providing a firm price after assessing the situation on-site.
What is the typical process for a new customer working with Legacy Plumbing?
Customers can call and speak with trained advocates who listen, understand the plumbing issue, provide pricing, and if needed connect with a field supervisor for expert advice before booking an appointment.
What payment options are available at Legacy Plumbing?
Legacy Plumbing accepts American Express, Cash, Check, Discover, Financing, MasterCard, and Visa as payment methods.
What are Legacy Plumbing's business hours?
They are open Monday through Friday from 7:00 AM to 8:00 PM, and Saturday and Sunday from 7:00 AM to 5:30 PM.
What nearby attractions can customers visit before or after their appointment at Legacy Plumbing in Little Elm?
Customers can visit Little Elm Park for outdoor activities, and enjoy meals at nearby restaurants like Wingstop and Domino's Pizza.
Are there convenient nearby amenities around Legacy Plumbing’s location?
Yes, customers can find convenience stores and gas stations nearby like 7-Eleven and Exxon & Mobil Stations, making it easy to run errands during their visit.
Can customers access other services near Legacy Plumbing in Little Elm?
Yes, nearby services include dental care from Lakeside Dental and Smile Doctors, as well as auto insurance at Ricardo Sempertegui - State Farm Insurance Agent.