Business Details
About
PlumberDrainage ServiceLeak Detection ServiceSewer & Drain CleaningSewer Cleaning CompanyWater Heater ServiceGas Line ContractorWater Purifiers
Legacy Plumbing, now Ace Hardware Home Services, is an award-winning plumber serving North Texas homeowners, landlords, and small businesses. Every day, our team works to transform lives — for our employees, our customers, and our community — by inspiring each other, redefining service, and spreading good by doing good. From emergency repairs to water heater, sewer line, and PRV replacements, thousands in Frisco, Plano, McKinney, and nearby cities trust us — will you? While our name has changed, it’s still the same great Legacy team you know and love, now partnered with Ace Hardware, a company built on helpful service with 5,800+ locally owned stores. Together, we’re excited to continue supporting our community for years to come.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- Cash onlyNot available
- Onsite servicesAvailable
Location
Hours
Reviews
5.0
2,503 reviews
5 stars
2,463
4 stars23
3 stars8
2 stars1
1 star8
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently praised the professionalism, knowledge, and efficiency of the technicians.
Communication
Many reviews highlighted excellent communication, with technicians explaining issues and options clearly.
Timeliness
The business received positive feedback for punctuality and quick response times to service requests.
Cleanliness
Technicians were noted for maintaining clean workspaces and being tidy during repairs.
Honesty
Customers appreciated the upfront pricing and honest assessments of plumbing issues without unnecessary upselling.
- HGHoward Gardner4 days ago5.0Legacy Plumbing is truly a stand-out company. Over many years of owning homes and rental properties, I’ve hired dozens of contractors and home-services providers—very few have ever met expectations. In sharp contrast, Legacy Plumbing exceeded every promise made and every expectation I had. I couldn’t have been happier with Jason, the master plumber dispatched to help with a difficult plumbing issue. He offered informed answers and clear explanations for all my questions. He shared his observations honestly and presented multiple options and solutions for moving forward. Throughout the process, Jason focused on finding exactly the solution I needed—not the easiest, not the fastest, and certainly not an unnecessarily costly one. He became a trusted partner in identifying the best path to resolve my problem. On his final visit to complete the project, Jason described the culture of Legacy Plumbing: high integrity, quality first, doing things the right way, always on time, and delivering exceptional customer service. Jason embodied those values, as did the staff supporting him from the home office. I initially called Legacy because of their impressive 5-star customer rating—and they earned every one of those stars with me.
- TTtrojanbearsdallas6 days ago5.0I researched the best company to replace my hot water heater and decided on Legacy Plumbing due to their 5-star review (over 500 reviews). I called on a Saturday thinking I would have to wait until Monday but got a call back within an hour. They worked with me on the time and date convenient for me. Luke arrived and within a few hours, I had my new heater. He was professional and went over my costs before so there were no surprises. They work very hard to please their customers as you can see from their high ratings. I would highly recommend this company.
- DSDavid SpoffordNov 14, 20255.0My experience with Legacy Plumbing was excellent in every aspect. When I called, I was able to speak to Theron, a master plumber, about my leaky pipe issue. Then Hubert and his assistant came out the next morning to begin the work. After visually accessing the situation, I was given an action plan of potential fixes and their costs thereby knowing the best and worst case scenarios they might encounter in advance. Lucky for me, my fix landed on the best case scenario side. The whole team was polite, professional and fair. I would highly recommend Legacy Plumbing.
- THTriya HiltsNov 14, 20255.0Tyler is very professional and courteous and went above and beyond with doing little things outside his scope of work. It's the little details that he noticed that made his visit memorable. He noticed I couldn't get around in my knee scooter and just moved the item 2 inches out of the way. He took the time to give me moments to convey to my hard of hearing mother how to use her new bidet. In general, from beginning to end , getting a quote , setting the appointment, receiving text messages of confirmation, a bio and photo of the technician, a courtesy call of arrival, helped build a professional relationship going in to the issue at hand. Tyler was very knowledgeable and informative as to what we needed to order for his return trip. Thank you Tyler, Alicia, and Tish fir all the communication.
- KJKen JonesNov 14, 20255.0We have lived in our home in Frisco/Starwood for many years. Over the years, we have used other plumbing services but we have found Legacy Plumbing as the the very best for all our plumbing needs, and most of all, the very best in delivering outstanding customer service! We always use Legacy Plumbing for everything plumbing. Sean Reecer, our Legacy Plumbing representative is the very best of the best, extremely knowledgeable, always professional, always gets the job done! We always highly recommend Legacy Plumbing to all our friends and neighbors. Congratulations to Sean and the entire Legacy Plumbing Team on their new partnership with Ace Hardware.
Frequently Asked Questions About Legacy Plumbing
What should the customer know about your pricing (e.g., discounts, fees)?
We give upfront pricing on the phone before you book. Our advocates have possible pricing available when you call so you can know what to expect before our licensed, bonded, and insured technician arrives! We understand that each plumbing situation is different, and although our advocates can give you possible pricing, we like to have our techs assess and give a firm price before beginning any work. Our customers really appreciate how upfront we are.
What is your typical process for working with a new customer?
Feel free to call us, and one of our highly trained advocates will be happy to listen, understand, and provide pricing for your specific plumbing situation and need. If it is a plumbing issue our advocates can not answer for you, don't worry! Our advocates are able to call our field supervisor, Theron, who has 20+ years of plumbing experience, to help you and talk to you about your specific plumbing situation or need! We will never tell you something we don't know. We pride our company on being upfront and honest, and you will always get a pleasant experience on the phone. Once the situation is addressed, our advocate can book your appointment!
What education and/or training do you have that relates to your work?
Our plumbers are licensed, bonded, and insured. We keep up with plumbing code changes each year in Oklahoma so that we can always do the safest work possible for our customers.
How did you get started doing this type of work?
Legacy Plumbing is the premier plumbing provider. Founded in 2006, Legacy Plumbing exists to redefine what service is, inspire each other to be our best selves, and spread good by doing good. At Legacy, our employees don’t just “punch a clock.” They are part of something much bigger, and we all work together to fulfill our purpose of positively transforming each other, our customers, and our community. If you want a rewarding and meaningful career with top professionals, consider joining our team. Legacy Plumbing hires only the most seasoned professionals to represent our company. You don’t just acquire a new job when you join the Legacy Team. You become part of a family. We believe that personal relationships developed over time make the foundation of our company’s success. We are excited to expand our plumbing services nationwide, focusing on positively impacting and transforming the lives of employees, customers, and the community.
What types of customers have you worked with?
We work with residential and light commercial!
What advice would you give a customer looking to hire a provider in your area of work?
Check reviews when looking for a reputable company to handle your plumbing situation/need. It wouldn't hurt if they were licensed, bonded, and insured. Ensure they carry the adequate licensing and insurance requirements for your city/state!
What questions should customers think through before talking to professionals about their project?
We provide pricing for all scenarios and ask questions to truly help you as a customer so we can do our best. Questions you might consider asking yourself would be:
1. Will I be home for this project? (We do not service unless you are home).
2. Should I purchase what I want installed? Faucet, shower head, spigot, garbage disposal, water heater, etc. (We can supply all of these if you don't want to purchase your own)!
3. Am I 18 years or older? (We will not service a home unless the resident/person is 18 or older)
4. Can I describe what is going on over the phone?
5. Is this something I can actually repair on my own, or do I need assistance? (We never want you to pay for what you don't need)
What areas does Legacy Plumbing serve?
Legacy Plumbing serves homeowners, landlords, and small businesses across North Texas including cities like Frisco, Plano, McKinney, and Little Elm.
What types of plumbing services does Legacy Plumbing offer?
They offer services including emergency repairs, water heater installation and repair, sewer line and PRV replacements, leak detection, faucet and toilet installation, drain cleaning, and light commercial plumbing.
Are your plumbers licensed and insured?
Yes, Legacy Plumbing's plumbers are licensed, bonded, and insured to ensure safe and professional service.
How does Legacy Plumbing provide pricing information for services?
They offer upfront pricing over the phone before booking an appointment, with licensed technicians providing a firm price after assessing the situation on-site.
What is the typical process for a new customer working with Legacy Plumbing?
Customers can call and speak with trained advocates who listen, understand the plumbing issue, provide pricing, and if needed connect with a field supervisor for expert advice before booking an appointment.
What payment options are available at Legacy Plumbing?
Legacy Plumbing accepts American Express, Cash, Check, Discover, Financing, MasterCard, and Visa as payment methods.
What are Legacy Plumbing's business hours?
They are open Monday through Friday from 7:00 AM to 8:00 PM, and Saturday and Sunday from 7:00 AM to 5:30 PM.
What nearby attractions can customers visit before or after their appointment at Legacy Plumbing in Little Elm?
Customers can visit Little Elm Park for outdoor activities, and enjoy meals at nearby restaurants like Wingstop and Domino's Pizza.
Are there convenient nearby amenities around Legacy Plumbing’s location?
Yes, customers can find convenience stores and gas stations nearby like 7-Eleven and Exxon & Mobil Stations, making it easy to run errands during their visit.
Can customers access other services near Legacy Plumbing in Little Elm?
Yes, nearby services include dental care from Lakeside Dental and Smile Doctors, as well as auto insurance at Ricardo Sempertegui - State Farm Insurance Agent.