Business Details
About
Generator Shop
Emergency Power Service provides generator sales, service, and installation to the Southeast Texas area.
Location
Hours
Reviews
2.5
6 reviews
5 stars
2
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2 stars
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1 star
3
- RDRuel DavisAug 25, 20252.0Does anyone know if this company is still in business??? Bought a house with a system installed by EPS. Previous owner gave me their contact name. Over past TWO months I have now called over 20 times and left my Name, Number and Address with the answering service each and every time. Does NOT matter what time of day, 8am to 8pm: phone goes to "answering service". I cannot get a service call from this company. Any help would be appreciated. Maybe if you have a different number or know these guys personally, tell them to check with answering service for a customer in Orange, Tx. This message is my last resort before searching for another company. I spoke with the owner. I actually wanted to do business. The following response from the owner/employees is 100% FALSE. NOT once did they ever try to make an appointment. I wish him luck in life, but he did NOT need to outright LIE in his response. I was legit trying to get them to service the equipment THEY installed. THIS REPLY IS 100% FALSE. Mr. Davis, actually we have spoken with you several times trying to arrange a time for the service call and every day that we offered you were unavailable to be home at those times. Two of my technicians reached out to you. You specifically stated that you wanted to be there when we showed up to service the system. The last few times they have tried to call you back you dont answer, we only get your voicemail. I looked to make sure and both technicians assured me that they spoke to you after you purchased the home from one of our previous clients.
- BBBryan BroussardAug 22, 20251.0I have called 4 times, during business hours. No answer. Transferred to an answering service. Each time.
- MGMelissa GallienMar 15, 20225.0Great response and professional generator maintenance service
- RMRicky MazeJun 25, 20211.0Someone was suppose to call me but they never did.
- JMJoni MitchellJul 22, 20201.0The work was done correctly and in a timely manner, but for a $75 fuel line replacement, labor was $750.
Frequently Asked Questions About Emergency Power Service
Where is Emergency Power Service located?
Emergency Power Service is located at 1787 Joe Register Rd., Kountze, TX 77625, USA.
What services does Emergency Power Service offer?
They offer generator sales, service, installation, industrial and commercial generator installation, generator repair, equipment rental, and emergency power services.
What are the regular business hours for Emergency Power Service?
The business is open Monday to Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Does Emergency Power Service provide emergency or after-hours services?
Yes, they offer 24/7 emergency services.
What payment options are accepted at Emergency Power Service?
They accept cash, check, Mastercard, and Visa.
Which brands does Emergency Power Service work with?
They work with Generac, Kohler, and Gillette brands.
How can I contact Emergency Power Service?
You can call them at +1 409-445-0307, their alternate phone +1 409-899-3908, fax at +1 409-246-8164, or email emergencypowerservice@yahoo.com.
Which nearby places could be helpful if I'm visiting Emergency Power Service?
Nearby places include Hardin County Airport - Hawthorne Field for air travel, Phil's Bar for dining, and Tanner Timber Products for industrial equipment needs.
How can I get to Emergency Power Service using nearby transportation hubs?
You can use the Hardin County Airport - Hawthorne Field nearby for convenient air travel to reach Emergency Power Service in Kountze, TX.
Are there any community or government offices near Emergency Power Service?
Yes, the EAA Chapter 1515, a community service and central government office, is located nearby.