Many customers reported poor communication and unprofessional behavior from office staff, leading to frustration and dissatisfaction.
Technician Performance
While some technicians received high praise for their professionalism and efficiency, others were criticized for lack of skill and care during service.
Scheduling Issues
Customers frequently experienced problems with scheduling, including missed appointments and delays in service.
Pricing Transparency
There were complaints about unclear pricing practices, including charges for estimates and confusion over discounts.
Overall Satisfaction
Customer experiences varied widely, with some expressing high satisfaction while others reported significant dissatisfaction and would not recommend the service.
PT
Pona Tuia
4 days ago
5.0
Garage door was acting up bad after everything I tried doing to fix it, the technician came and seen what had happened and ordered parts for it, scheduled the repair for another time. He came on the day of repair did all the repair and more cause we had a much older garage door. He was a very good guy, very informative and helpful with everything I should do to keep it maintained and for long lasting life for the the door. Really appreciate you man!
AA
ASM
Nov 8, 2025
1.0
Purchased a heavy duty insulated garage door. Sloppy work and company did not update proper components to sustain the weight of the door. Dishonest company! Someone could have seriously been injured due to their unsafe installation.
MW
Marizel Wilson
Oct 29, 2025
1.0
All I was asking is to be scheduled after 230, when I get off work cause I have to work. She said no! The installer will be there between 12-5. Guess what? Installer arrive at 1130am. Of course nobody’s home. So After a week since they check my garage door is still broken and they cant schedule until 2 weeks from now, guess I just lost my $99 today. Very upset.
TO
Trent Ortner
Oct 20, 2025
1.0
Absolutely the WORST service for a company I have ever experienced. There should be a zero star button. NEVER USE THEZE GUYS. A guy came, spent ten minutes to ask me what was wrong with it and take what I said as the cause. I’m not wrong but he did zero work outside of visually inspecting it. He leaves and runs into my embankment on my driveway, doesn’t stop or pull up to see what he hit and stopped. Nope, he decides to just hammer the gas and push through it, cracking my foundation in my driveway. He then explains they’ll schedule a service appt. I blocked out half a day for that to have damage done to my home. I blocked out another half a day for it, they don’t show up in the four hours. I call, they have no idea about my service job or even what’s wrong with it. The guy loses his temper with me after I tell him I’m not ok with his answer of “Either reschedule or I’ll get someone over there soon”. If you can’t maintain the first two spots to fix what they described as a thirty minute fix. Never ever use these guys.
DY
Drew Young
Aug 26, 2025
5.0
Dennis was exceptional! A true honest man. He fixed my garage door another contractor installed incorrectly. He was fast and very knowledgeable. Thank you Dennis and Killeen Overhead Doors!
Frequently Asked Questions About Killeen Overhead Doors Inc
What services does Killeen Overhead Doors Inc provide?
Killeen Overhead Doors Inc offers garage door and opener sales, service, and repairs.
Where is Killeen Overhead Doors Inc located?
They are located at 1505 Martin Luther King Jr Blvd, Killeen, TX 76543, USA.
What are the business hours for Killeen Overhead Doors Inc?
They are open Monday to Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Since when has Killeen Overhead Doors Inc been in business?
The company was established in 1991.
What payment methods are accepted at Killeen Overhead Doors Inc?
They accept Cash, Discover, Invoice, MasterCard, and Visa.
How can I contact Killeen Overhead Doors Inc?
You can call them at +1 254-690-3667 or email kodinstalls@yahoo.com.
Does Killeen Overhead Doors Inc have an online presence?
Yes, they have a website at www.killeenoverheaddoors.com and social media handles on Facebook, Instagram, and Twitter.
What nearby automotive repair services are close to Killeen Overhead Doors Inc?
Nearby automotive repair options include Trident Auto Hail Repair, Ray's Certified Mechanics, and Tasco Auto Color, which can be convenient for related vehicle needs.
Are there nearby storage facilities near Killeen Overhead Doors Inc?
Yes, Storage Depot and Top Mini Storage are close by and can be useful if you need self-storage or moving-related services.
What nearby amenities can customers visit when coming to Killeen Overhead Doors Inc?
Customers can visit places like Mr Snow for desserts, Crossfit Killeen gym, or Tacoreindo convenience store nearby for added convenience during their visit.