Business Details
About
PlumberElectricianHVAC ContractorHeating ContractorAir Conditioning Contractor
Since 2004, Milestone Electric, A/C, & Plumbing has been a family-owned and operated home service company dedicated to doing business the right way. We have worked to become the #1 home service provider in the Dallas-Fort Worth Metroplex because we care about you, your family, and your home. We employ skilled, background-checked, and drug-tested residential electricians, plumbers, and HVAC technicians – so when you call Milestone, you know you’re getting the best of the best.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Milestone Electric, A/C, & Plumbing
1802 Industrial Blvd #3, Colleyville, TX
76034, United States
Hours
Reviews
4.8
4,105 reviews
5 stars
3,827
4 stars
114
3 stars33
2 stars24
1 star
107
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently praised the professionalism, knowledge, and friendliness of the technicians.
Timeliness
Many reviews highlighted the promptness of service, with technicians arriving on time and completing jobs efficiently.
Communication
Technicians were noted for their clear explanations and willingness to answer questions, enhancing customer understanding.
Pricing Concerns
Some customers expressed dissatisfaction with pricing transparency and perceived high costs for services.
- RMRichard Mincher4 days ago5.0Technician Wes Merritt and his team did a terrific job in replacing our lights, exhaust fan, and electrical outlets. Changed out some breakers too.
- SCShawn CaseyDec 30, 20255.0Wes came over and replaced an insinkerator that was leaking. Not only did he do the work quickly and efficiently, but he also advised me on how to keep the insinkerator running well in the future and what NOT to put down the drain. It was still covered by the warranty, so commenting on the price is not applicable.
- DSDiane StacksDec 21, 20255.0We have been using Milestone for over six years. They do excellent work. Justyn has been to our home twice and is very good at explaining everything that is going on with our system. Very professional. I will always ask for him to service our air conditioners
- JMJason MeridethDec 19, 20255.0The service that Clayton provide was absolutely next level. He was professional, honest and very easy to speak with. He explained everything he was doing before it was done. I can't say enough good things about Clayton. Great job and I will be using Milestone and Clayton in the future.
- RDrob daganhardtDec 17, 20252.0I can’t speak to the quality of their work, but I will about their pricing. I requested to have 9 smoke detectors replaced. Milestone quoted me a price of $3465. I told them that was ridiculous and was told about all their overhead expenses. Not my problem. If you want to competitive, cut your business expenses. I called Daniel Electric, they performed the work within 4 hours for $1017. Obviously, Milestone is within their right to charge anything they desire, but you as a potential customer are within your right to refuse to pay absurd prices. Bottom line…Always get a second estimate.
Frequently Asked Questions About Milestone Electric, A/C, & Plumbing
How do you handle scheduling and appointments?
We schedule our appointments based on time windows. We have our 8 AM – 9 AM priority window for our ‘Milestone Advantage’ members, then our 8 AM – 11 AM, 11 AM – 2 PM, 2 PM – 5 PM, and our emergency after hours. At Milestone Electric, A/C, & Plumbing, we prioritize making scheduling and appointments as seamless as possible for our customers.
How do you manage emergency service requests?
We manage emergency service requests with utmost urgency and efficiency. We offer 24/7 emergency services, ensuring a technician is ready to assist you at any time, even on holidays and weekends. One customer mentioned, “I called Milestone & they were out in an hour!!” for a plumbing emergency.
WHat is your policy on rescheduling or canceling appointments?
Our policy on rescheduling or canceling appointments is designed to be flexible to accommodate your needs. Should you need to reschedule or cancel, please contact us as soon as possible to ensure we can adjust our schedule accordingly.
Are your technicians licensed and insured?
Yes, our technicians are thoroughly licensed and insured. Each technician undergoes extensive background checks and drug testing to ensure top-quality service and safety. Our dedication to these standards ensures that you receive reliable, high-quality service every time. For more information or to schedule an appointment, contact us today!
Can I get an estimated arrival time for my service appointment?
To get an estimated arrival time for your service appointment with Milestone Electric, A/C, & Plumbing, you can expect our technicians to arrive within the appointment window specified during scheduling. Our team often provides updates via several calls throughout the day to keep you informed about the technician’s current status and any changes to the expected arrival time.
How do you ensure that your technicians adhere to professional standards?
Our rigorous selection and training process is key to maintaining these standards. Firstly, each of our technicians undergoes meticulous, detailed training. This training includes understanding the details of A/C units, plumbing systems, and electrical components. Additionally, to ensure trustworthiness, our technicians must pass comprehensive background checks and routine drug testing. Our technicians continuously receive continuing education training, keeping safety and customer satisfaction at the forefront of their minds. Milestone’s dedication to quality service is reflected in our customer guarantee.
What happens if a technician is running late?
If a technician is running late, Milestone ensures excellent communication and customer care by providing regular updates about the technician’s current status and estimated arrival time. One customer shared, “Milestone kept us in the loop with several calls, letting us know where the technician was in his schedule for the day. They apologized for the later-than-expected arrival time and offered to reschedule if we wanted to.”
Are there any hidden fees or charges I should be aware of?
We prioritize transparency and ensure you know the cost before any work begins. Our commitment to transparency ensures there are no hidden fees or unexpected charges. We take pride in clearly communicating all service options and pricing before starting any repair or installation.
Can I get a price match if I find a lower quote elsewhere?
Yes, you can get a price match if you find a lower quote elsewhere. Milestone offers an “Apples-to-Apples” price-match guarantee. This means if you find another licensed company that conducts background checks and drug tests, uses the same quality materials, and provides the same quality of work at a lower price, Milestone will not only match the price but beat it by $100.
Do you offer any discounts to new customers?
We offer discounts to ALL customers! We have a landing page that shows what coupons we have available currently.
How do you balance cost and quality in your services?
At Milestone Electric, A/C, & Plumbing, we balance cost and quality by focusing on three key things:
1. Transparent Pricing: We believe in upfront pricing with no hidden fees. You’ll always know the cost before we start any work, so there are no surprises.
2. Price Match Guarantee: With our “Apples-to-Apples Guarantee,” we promise to match any competitor’s price if they offer the same quality materials and services. This ensures you get the best value for your money.
3. Commitment to Quality: Our technicians are highly trained, and we follow strict industry standards to ensure top-notch workmanship. If you’re not happy with our work, we’ll make it right or refund your money.
This is the model we use at Milestone, to ensure we are giving you the highest quality of work at the fairest price.
What kind of warranty or guarantee do you provide on your services?
At Milestone Electric, A/C, & Plumbing, we stand behind our work with robust guarantees and warranties to ensure our customers’ peace of mind. We offer a 100% Satisfaction Guarantee on all services: if you’re not completely satisfied, we will stop at nothing to make it right. Many of our customers appreciate our commitment; for example, one customer mentioned, “They always stand behind everything they install & the quality of the parts & labor”.
Can I combine loyalty rewards with other promotions or discounts?
Yes, you can combine your Advantage Membership Pricing with another coupon. However, you cannot stack multiple coupons on your ticket. The Milestone Advantage™ program offers a variety of benefits such as 15% off all services and repairs, and even 5% off new HVAC installations.
Do loyalty program benefits apply for all types of services?
Yes, the benefits of The Milestone Advantage™, apply to a wide range of services. Members enjoy 15% off all electrical, plumbing, air conditioning, and heating repairs. While also receiving 5% off new HVAC installations and garage installations, among other benefits like bi-annual A/C maintenance and complimentary drain clearing.
How does The Milestone Advantage™ work?
Customers pay $19.99 a month or $240 for the year! This promises you to receive bi-annual (2X a year) A/C Maintenance with The Milestone Tune-Up, 15% off all services, 5% off all new HVAC installations, and one complimentary drain clearing a year, The “never lose a penny” means every dollar you’ve paid for the membership you’re able to put back into any major home repairs after being a member for a year and more monthly services and giveaways you can win.
Do you offer special events or bonuses for loyalty program members?
Yes, Milestone Electric, A/C, & Plumbing offers bonuses for loyalty program members. By joining The Milestone Advantage™, members gain access to exclusive benefits such as priority scheduling, discounted pricing, and complimentary services like annual drain clearing. Moreover, members also receive monthly emails on giveaways and exclusive events they can attend!
How do I sign up for The Milestone Advantage™ Membership?
To sign up for our loyalty program, The Milestone Advantage™, you simply need to visit our website and navigate to the Milestone Advantage page or call our office at 214-838-1042. Call today to schedule your complimentary AC tune-up!
What benefits do I get from the loyalty program?
1. Bi-Annual A/C Maintenance: The Milestone Tune-Up™ 2x a year for summer and winter seasonal service
Priority Scheduling: One hour arrival window (8am-9am), reserved for members only
2. Member Pricing: 15% off all service & repairs, and 5% off all new HVAC installations and new garage installations of doors, flooring, & cabinetry.
3. Complimentary Drain Clearing: Got a clogged plumbing drain? We’ll come out to unclog it for you once a year. (Drain clearing is complimentary during business hours, up to 75 feet.)
4. Never Lose a Penny: Every penny of your membership payments* may be applied toward future home installations (Includes new HVAC systems, electrical panels, drains, roofing, water heaters, & generators). *Accruement starts on day one and banks annually. Funds available for use after 12 months of membership.
5. And More: Including exclusive access to monthly giveaways and complimentary home services.
What services does Milestone Electric, A/C, & Plumbing offer?
Milestone Electric, A/C, & Plumbing provides plumbing services.
Where is Milestone Electric, A/C, & Plumbing located?
It is located at 1802 Industrial Blvd #3, Colleyville, TX 76034, US.
What are the operating hours of Milestone Electric, A/C, & Plumbing?
They operate 24 hours a day, 7 days a week.
How can I contact Milestone Electric, A/C, & Plumbing?
You can contact them by phone at +1 817-672-8166 or email at it@callmilestone.com.
Since when has Milestone Electric, A/C, & Plumbing been in business?
The business was established in 2004.
Does Milestone Electric, A/C, & Plumbing have an online presence?
Yes, you can visit their website at https://callmilestone.com/colleyville/air-conditioning-repair.
What nearby services are available related to HVAC and energy solutions?
Nearby, Onetimeair offers HVAC services, energy equipment solutions, and home security services that might complement your needs.
Are there any nearby transportation services to help me reach Milestone Electric, A/C, & Plumbing?
Yes, DFW Luxury TRANS nearby provides limo services, tours, and event planning which can assist with transportation to the location.
What insurance agencies are located near Milestone Electric, A/C, & Plumbing?
Several insurance agencies are nearby including Goosehead Insurance - Michael Kordewick, Joel Tipton Insurance Agency, Alliance P&C Insurance Co, Wellspring Benefits Group, and Farmers Insurance - Brian Crowson.
What other local businesses or services are near Milestone Electric, A/C, & Plumbing for community and recreational activities?
Nearby you can find InnerWisdom Yoga for fitness, Colleyville SA Evolution Soccer for sports, Boulevard Animal Hospital and The Posh Paw Resort for pet services, and Master Networks Colleyville Chapter for community networking.