Many customers praised the technicians for being polite, professional, and knowledgeable, with several specific mentions of technicians like Dylan, Julian, and Evy.
Response Time
Expert Air received positive feedback for their quick response times, especially in emergency situations, with technicians often arriving the same day.
Service Quality
While many reviews highlighted thorough and effective service, some customers expressed dissatisfaction with inconsistent service quality and issues with follow-up appointments.
Pricing Concerns
Several customers noted high repair costs and expressed frustration over perceived upselling and billing practices, leading to mixed feelings about value for money.
MB
Mona Bonds
4 days ago
5.0
Our technician was very friendly and efficient. He has been here before and it’s always nice to have someone we are familiar with.
CP
Cindi Parish
Jan 5, 2026
5.0
Evy was awesome. Very professional. Did the work in a timely manner. Labor was a bit expensive, but I do have to say Expert Air has always been great to work with. Very reliable company. They were the ones to install my unit and I will always use them for repairs and all! Highly recommend Expert Air!!
KW
Kathryn Wittmann
Dec 17, 2025
5.0
We were hit by a tornado the Monday before Thanksgiving. With a house full of guests it was very stressful. We contacted Expert Air and they sent someone out immediately. Our AC had been knocked off the slab it was on, and even though it was dark and raining the technician got our AC back on the slab and working for us. He came out the next morning in order to take a closer look. Gave us a detailed report of the damage and an estimate of the cost of work needed to be done. This was important for our insurance claim, and we so appreciated the quick work and response from Expert Air. They are the most reliable AC company we have ever worked with and will never go elsewhere. They have since come out and fixed everything for us.
If you need AC work done, at a reasonable price and from a company you can trust, I would definitely recommend Expert Air.
MP
Marion & Judith Pomeroy
Dec 1, 2025
5.0
Polite an efficient.
MF
Mary Flores
Nov 10, 2025
5.0
Need paper invoice send to me 5015Magnolia Old River Winfree 77535 so I can turn it to insurance repair was great