The Plumbing Authority

Reviews

• AP

  Austin Phipps

  2 days ago
  1.0
  Short version: overpriced, incorrect diagnosis, hidden fees, upselling techniques, lack of experience. Saved myself over $3,000 by doing it myself. Another plumber quoted less than half for the same job. I will NEVER use Plumbing Authority again. First, I guess they have a $50, or 100, or 200 something diagnostic fee, just for coming out and looking at the problem, even if you chose not to do work with them? That was never explicitly told to me over the phone when i scheduled the appointment. Fortunately, the man who came, Chase, waived the fee. The real problem is the estimate itself. He told me he would need to cut into my drywall behind the shower, install an access panel, and basically gut the entire shower piping to fix it. Quoted over $1600 for this. I had done some reasearch, and it was possibly just a bad cartridge in the shower. I asked about this. Chase told me "based on the age of the home (34 years) that there's not a cartridge in there. They didn't start doing that more widely until about 15 years ago". Again, looked it up and this is blatantly false. Second, he quoted me an entirely different job I didn't ask for, for a new shutoff valve and PRV. Verbally he said an additional $1600, but his paperwork only reflected about $900. He said the water pressure to my house is low... about 30 PSI. He checked this, of course, while the water was on and the shower had resumed leaking..... any professional plumber knows you have to have all water faucets off to get an accurate reading. I got a pressure gauge myself, and it was actually high (closer to 100).... I ended up turning down his offer, spent about 3 hours on Google and going to Lowes, and fixed it myself with *would you guess...* a CARTRIDGE. The cartridge I was told did not exist in my setup. This guy was not a plumber, he was a salesman. Be wary of the advice, quotes, and prices from these guys. Lacking serious experience.
• VC

  Victoria Collier

  2 days ago
  5.0
  Chase Rost came to service our tankless water heater and he was fabulous! He spent the time explaining the ins and outs of the water heater better than the original install company that put it in. He was really terrific and gave us some suggestions we will be doing in the very near future. I would recommend this company without any reservation!!
• BH

  Brandon Harris

  Mar 20, 2026
  5.0
  I had a great experience with The Plumbing Authority. I called about a clogged washer drain, and they responded very quickly, which I really appreciated. When the technician, Chase, arrived, he was extremely professional and knowledgeable about my issue. He clearly explained everything and let me know the visit would be $93 or free—which is almost $400 less than what I paid another company for the exact same problem. I also appreciate that they were willing to come all the way out to the Hardin Valley area. While he was here, Chase provided a quote for a home filtration system I had asked about—again, very reasonable pricing. What stood out most was his great attitude and the fact that there was absolutely no pressure to buy anything. Overall, excellent service, fair pricing, and a great experience. Thanks again, Chase!
• SW

  Sarah Ware

  Mar 20, 2026
  5.0
  Ray and Hector came out to replace the water line. Was impressed that Plumbing Authority was only company that would bore it (saving my landscaping, phew). They removed previous plumbing disaster that other plumbers had done and installed a booster pump to resolve our low water pressure. We had spent way more than this on two previous companies both doing it wrong. Ray and Hector were so professional and truly knowledgeable about plumbing that I felt safer and in a much better situation for my home. They swept clean when they left and made sure I knew how to operate in case of emergency. Going to be my first plumber to call going forward personally and recommendation to all.
• EJ

  European Yellow Jackets

  Mar 4, 2026
  5.0
  There is so many help from Plumbing Authority and there names so I shorten it down to say everyone that took care of me. A job well done. They are one of the best plumbers in Knoxville, Tennessee. Friday March 6th, 2026 Cody and Ryan put in one of the best Water Softeners 💧 money could buy. These boys has done excellent work. Fantastic work, too. Outstanding job. Thank you, so much Plumbing Authority. Wednesday March 18th, 2026 I was having problems with my Water purifier and the sent Jake out to replace a part to fix it. He's the man. He's above the rest of them. He deserves a raise because he can get the job done. Above the the rest of them. Jake is highly knowledgeable very smart. When calling Plumbing Authority be sure to ask for him. He is fantastic, outstanding, and a out going person, He goes above and beyond ❤️ his duty. A class A person. He has made me very happy. I don't have to brush my teeth with salt water. Thank God. Very pleased with Plumbing Authority. The Best. A guy like Jake makes it one of the best Plumbing Company's out there. No matter what County your in. Be sure to call Plumbing Authority and ask for Jake. You want be sorry. Hey, the rest of the plumbers are good too. But Jake made me very happy today. No more salt water while I am brushing my teeth. PS - Plumbing Authority needs to wash there Trucks and keep them Clean. Why you ask? I am going to tell you.......,it represents your company, that's why.