Technicians are frequently described as friendly, professional, and knowledgeable, providing excellent customer service.
Technical Expertise
Customers consistently praise the technicians for their ability to diagnose and resolve HVAC issues efficiently.
Communication Issues
Some customers reported poor communication and management during warranty claims, leading to dissatisfaction.
Timeliness
Many reviews highlight the punctuality of technicians and the quick response times for service requests.
Long-term Trust
Long-time customers express continued satisfaction with the company's service and reliability over the years.
JR
John Roberts
Dec 29, 2025
5.0
Going to be here in a few to fix my heater
CP
cathy Parks
Dec 24, 2025
5.0
Mark Warren did an amazing job explaining why the sensor went out on our thermostat. We had a power surge and needed to reset the thermostat sensors. He was very patient and friendly while explaining the process. Thank you Mark!
PM
Patrick Murphy
Dec 24, 2025
5.0
Nathan cam out for regularly scheduled maintenance and did a great job. Excellent customer service. Professional, knowledgeable and friendly. Thanks Nathan!
DW
Donna Webb
Dec 11, 2025
5.0
This was our first scheduled maintenance service on our new unit. Nathan arrived as scheduled. He was professional, yet very personable. It was like having a family member performing the service. Would absolutely recommend him to anyone needing service.
JC
Jennifer Corum
Dec 9, 2025
5.0
Addley at Central City Heating & Air is great! She was reassuring and capable, and gave me good advice. Knowing that my mini-split is now protected by this surge protector gives me peace of mind. Thanks again!