Technicians are consistently described as knowledgeable, professional, and courteous, with many customers expressing high satisfaction with their service.
Communication Issues
Some customers reported poor communication and management during warranty claims and service requests, leading to frustration and loss of trust.
Timeliness
Most reviews highlight prompt service and quick response times, especially during emergencies, contributing to overall customer satisfaction.
Long-term Relationships
Many customers have been loyal to Central City for years, indicating a strong history of satisfaction with their HVAC services.
Mixed Experiences
While many reviews are positive, there are notable negative experiences related to warranty claims and service management that have impacted customer trust.
ML
Mickey Laudermilk
Nov 14, 2025
5.0
Sandra did an excellent job today with my fall service on my HVAC.
LS
Lynne Spires
Nov 6, 2025
5.0
I just purchased a new HVAC, having used this company in the past all persons with whom I’ve dealt have been professional and extremely personable. Had to have the thermostat tweaked today. The technician, Sandra, was excellent.
SJ
Sherry Johnson
Oct 23, 2025
5.0
Sandra is a very professional technician. She covered everything with us and we were pleased. Sandra is a 5+technician and a plus to the Central Heating and Air Conditioning Team.
RB
Rebecca Bryant
Oct 23, 2025
5.0
Sandra was fantastic! She came out at 10:30 pm, saw the problem right away and fixed it! Thank you!!
DT
Donna Tyson
Oct 18, 2025
5.0
I just had my Fall service done and the knowledge and professional from my tech Sandra was great. I highly recommend her and Central City's services for all your HVAC needs