Business Details
About
Air Conditioning ContractorPlumberPlumbing Supply StoreHeating ContractorWater Heater ServiceWater PurifiersAir Duct Cleaning ServiceGenerator ShopHVAC ContractorGenerator Service & Repair
Long-standing company offering air conditioning, heating, plumbing, and generator services for homes and businesses.
Location
Crossville Heating and Cooling, Inc.
1853 Peavine Rd, Crossville, TN
38571, United States
Hours
Reviews
4.8
1,187 reviews
5 stars
1,097
4 stars
35
3 stars8
2 stars11
1 star
36
What are people saying?
AI-generated from recent customer reviews
Technician Professionalism
Most customers praised the technicians for being professional, knowledgeable, and courteous during their service visits.
Customer Service
Several reviews highlighted excellent communication and responsiveness from the office team and technicians, contributing to overall customer satisfaction.
Service Quality
While many customers reported positive experiences with repairs and installations, there were some concerns about initial diagnostics and the need for follow-up visits.
Scheduling Issues
A few customers expressed frustration with scheduling problems, including missed appointments and delays in service.
- KSKyna Spradley1 day ago5.0On time, friendly and knowledgeable. Answered my questions and informed me of things I need to know in the future.
- TCTabitha Cole5 days ago5.0Kyle Bramkamp was my technician today and I was so incredibly happy with his consideration for not only my home but my pets while he was here. He made sure to let me know truthfully what was going on and the best way to go about the issues. I hope he is my guy next time! Thank you!
- JBjerry bradleyJan 2, 20265.0Very professional, got me up and running in no time. He knows what he is doing. Provided valuable information on my unit operations. Nice guy. Highly recommend.
- JBJohn BrownDec 29, 20255.0Austin Parker is professional, customer focused, and is very responsive to clients concerns. He was detailed oriented, with a positive approach to resolve any open issues. Excellent communicator (to ensure I was satisfied with his repair) 100% satisfied!!!!
- TBTerry BlackDec 27, 20252.0Our heat pump unit wasn't working. The first technician sent out wasn't very helpful. After a brief evaluation he immediately wanted to sell us a new unit. After I insisted he look further he started guessing. Finally after a few minutes he come to the conclusion it was a bad reversing valve. He said we had to pay the entire repair bill up front which I've never had to in the past with any business. He took my check and said they would have to order the part and return to repair it. After about a week they called and said the part had come in and would be out in a couple days to repair. On the repair day 2 different technicians returned and I told them up front what to check and ask why my auxiliary heat wasn't working even though the heat pump wasn't working I had enough sense to know it should be working. So one of the younger technicians started some electrical checks and found the auxiliary heat contactor was bad instead of the reversing valve which saved me in parts and labor approximately $1,850.00 dollars. So after everything was working like it should the company had to refund me the difference in the advance payment I had to make. After everything said and done im hesitant in using this company again because of the first lazy technician they sent out in the first place, in my opinion he was being dishonest and wanted to do anything but sell us a new unit.
Frequently Asked Questions About Crossville Heating and Cooling, Inc.
What services does Crossville Heating and Cooling, Inc. provide?
Crossville Heating and Cooling, Inc. offers air conditioning, heating, plumbing, and generator services for homes and businesses.
Where is Crossville Heating and Cooling, Inc. located?
The company is located at 1853 Peavine Rd, Crossville, TN 38571, USA.
What are the business hours of Crossville Heating and Cooling, Inc.?
The company operates 24 hours a day, 7 days a week, every day of the year.
How can I contact Crossville Heating and Cooling, Inc.?
You can contact them by phone at +1 931-484-0004 or by email at care@ecohomesolutions.com.
What payment options does Crossville Heating and Cooling, Inc. accept?
They accept American Express, Cash, Check, Contactless Payment, Discover, Financing, MasterCard, and Visa.
Since when has Crossville Heating and Cooling, Inc. been in business?
Crossville Heating and Cooling, Inc. has been serving customers since 1982.
Which postal codes are served by Crossville Heating and Cooling, Inc.?
They serve multiple postal codes including 37110, 37367, 37381, 38506, 38553, 38558, 38571, 38585, 37723, 38555, 37166, 37332, 38559, 38501, 38579, 38581, and 38544.
Are there any nearby restaurants where I can dine before or after visiting Crossville Heating and Cooling, Inc.?
Yes, nearby restaurants include 3 Italians, The Cabin (a seafood and theme restaurant), and Blondies Coffee Shop.
What nearby businesses can help me with home improvement or contractor services in the area?
Nearby you will find Camerons got your Keys., Guardian Strike (a home improvement store), Gabe Hoover Construction LLC, and Crossville Heating & Cooling itself.
Are there local wellness or beauty services near Crossville Heating and Cooling, Inc.?
Yes, nearby beauty and wellness services include Tasha's Nails, Marcy S Nails, Ellusions Salon, The Meditation Station Spa, Four Seasons Salon, Micuda Salon, and Caring Touch Therapeutic Massage.