1st Choice has over 25 years of heating and air conditioning experience, allowing us to give the best quality of work to each customer. Our team provides excellent customer service. We are dedicated to ensuring our team is informed and knowledgeable so that your commercial or residential space remains safe for you, your family, or your business.
Technicians consistently demonstrated professionalism, punctuality, and courtesy during service calls.
Quality of Work
Customers praised the quality of work performed, noting thoroughness and effective problem-solving.
Customer Service
Many reviews highlighted excellent customer service, with technicians taking time to explain issues and options.
Pricing Concerns
Some customers expressed dissatisfaction with pricing discrepancies and perceived upselling tactics.
Overall Satisfaction
Most customers reported high satisfaction with their experiences and would recommend the company.
WA
Willie mae Allen
Jan 4, 2026
4.0
Russell Dennis was very professional he found the problem and didn't hesitate to fix the issue thanks Russell Dennis
PS
Phil Serrano
Dec 28, 2025
1.0
I would like to say the quality of work was fantastic, The work was performed with professional and knowledgeable technicians. When the technician was done and I handed him the check, he asked me if the office had contacted me that morning. I said no. He told me the bill was $1500.00 dollars and I said no, the quote was for $600.00. My complaint is I was quoted $600.00 and after the work was completed it was $1500.00. No one contacted me before the work was completed, however, they knew the quote was wrong. Not Cool.
AW
Allen White
Dec 20, 2025
5.0
1st Choice Quality HVAC& Plumbing Technician Russell Dennis came to service my gas water heater. On arrival he introduced himself and he was a match to the picture 1st Choice forwarded to advise he was on the way.
Connections were made to water heater and the flush started.
I am glad I got a technician to perform this task, as I was uncertain about the gas supply to do the work. But Russell handled the job flawlessly.
Some deposits were washed out but no rust. Yea!!!
Then Russell filled the tank back up, requested I open a faucet I the house to release any air that could have been trapped in the lines. Some air but nothing major.
Gas was restored and the restored to the condition it was found.
I thanked Russell and advised I would call next time and request Russell.
I definitely would recommend 1st Choice Quality HVAC and Plumbing to friends and neighbors.
JD
John Davis
Dec 20, 2025
5.0
Jake came and did my inspection and gave me estimates for the upgrades to furnace and natural gas tankless hot water heater that I wanted to do. He seemed very knowledgeable and listened to the things I was trying to accomplish and would highly recommend using First Choice quality HVAC if you need some quality work.
SR
Stan Raybits
Dec 18, 2025
5.0
I was impressed with Russell from the very beginning….he showed up exactly when he said he would be here! He not only did a great job installing our new Rinnai unit, he took the time to explain the process for changing the temperature settings. Furthermore, he’s looking in to a question I had 2 day later. That’s the kind of service that will keep me coming back to 1st Choice.
Frequently Asked Questions About 1st Choice Quality Heating Air Plumbing
What services does 1st Choice Quality Heating Air Plumbing provide?
We offer heating, air conditioning, plumbing services, and air quality consultation for both commercial and residential spaces.
What experience does 1st Choice have in the HVAC industry?
1st Choice has over 25 years of experience in heating and air conditioning services.
What are the business hours of 1st Choice Quality Heating Air Plumbing?
We operate 24 hours a day, 7 days a week, all year round.
Which brands does 1st Choice work with for HVAC systems?
We work with Daiken, Ducane, Goodman, Lennox, Mitsubishi, and Trane brands.
What payment options are accepted at 1st Choice Quality Heating Air Plumbing?
We accept American Express, Cash, Check, Contactless Payment, Discover, Financing, Invoice, Mastercard, and Visa.
Is 1st Choice Quality Heating Air Plumbing a women-owned and small business?
Yes, 1st Choice is a women-owned small business with knowledgeable staff dedicated to safety and customer service.
What languages are spoken at 1st Choice Quality Heating Air Plumbing?
Our team communicates in English and Spanish to serve diverse customers.
Is an appointment required to use the services at 1st Choice?
Yes, appointments are required for our services to ensure proper scheduling and quality service.
What nearby places can customers visit before or after their appointment at 1st Choice?
Customers can visit nearby locations such as Domino's Pizza for food, Maree's Beauty Shop for beauty services, and Trinity AME Church for religious activities.
How can nearby places like U-Haul Neighborhood Dealer be useful when visiting 1st Choice?
If you need to rent a truck for moving or transporting HVAC equipment, U-Haul Neighborhood Dealer nearby is a convenient option.
Are there educational facilities near 1st Choice Quality Heating Air Plumbing?
Yes, nearby educational facilities include Clarendon Christian Learning Center and Higher Learning Tutoring Center, which might be useful for families visiting our business.