Window World of the Lowcountry

Reviews

• MM

  Marie

  2 days ago
  5.0
  Christian gave us a window quote with no pressure, and was very patient answering all of my questions. He was knowledgeable and extremely courteous with my numerous follow up calls. Of the four companies we contacted for a quote, he was the only one who followed up with me. His customer service influenced my decision.
• MF

  Michele Fogleman

  5 days ago
  5.0
  Window World’s service was stellar! Brad and Frank’s expertise helped us select the perfect door - which came in early! They also arranged a professional installation crew and went above and beyond to make sure every aspect of our project was perfectly executed! I highly recommend them!!
• JK

  J Kruger

  6 days ago
  2.0
  Went with this company since it was located right around the corner and is national to get the siding replaced. Dealing with them was a chore for most of the job, had to pry info out of them to get an idea on the install schedule and other details. Once they finally got started it went OK , apart from the 2 1/2 days of banging on the house, the dumpster in my driveway on the first day that had to be moved out of the way so I could leave the house, and checking for stray nails. If there were small kids or pets in the house the noise would have been a large problem. Had to complain to get the crew to get their ladders and scaffolding cleared out after the work was done, and it took another month to get the last of the small jobs finished once the main work was completed. Sustained some small damage to one of the pieces after the job was done. According to WW, the solution was to buy another box of siding since there was no material leftover from the work and no way to repair the divot. Found a repair kit (plus a little paint) on line for $11 that will do the job. The main issue here is communication, it got better at the end but up until then it was a problem. I'm not expecting any after purchase support if the repair issue is any indication. Time will tell if the workmanship is any good, the siding is supposed to be good for a lot of wind "if properly installed", but paraphrasing the salesman, if anything flies off during the next hurricane, call the insurance company, not us. The level of customer service is poor, which unfortunately is fairly common these days. I will do no further business with this group.
• GW

  Guy Watson

  Nov 12, 2025
  5.0
  Installers did a great job installing and picking up the yard after they were done.
• LR

  Lone Ranger

  Nov 5, 2025
  1.0
  Terrible install, nail pops all over (even on right angled corners) installation screws not properly counter sinked (sp). Not one packing label, tape or bit of goo removed nor were windows cleaned. The screw covers were not put in place on the trim and were left for me the homeowner to do. Made a call about the poor installation and it was clear the young lady, Ashley, had been trained to deal with unhappy customers, she basically told me I did not know what I was talking about. She also apparently lied and said the packing labels etc had to remain on the door until we arranged an inspection as all the jobs are permitted. No inspection ever occurred, hoping the job was actually permitted. I wound up having to remove all the items left attached to the door, then scrap and clean the windows and sidelights myself. there were red stains that appeared to be blood on the door and wall, the adjacent walls were marked up and had to be repainted and the tore out the old door trim (cutting base board out) and replaced it with 6 x 1 seemingly unfinished pine boards. They also installed 2 interior windows, one looked like someone was practicing how to caulk with it and the other they actually caulked over 2 window shade brackets that should have been removed. We paid a hefty amount for the window and door installation and were blown off by the customer service department. We had a disappointing experience on a previous project but unfortunately tried to give them second chance.

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