Window World of the Lowcountry

Reviews

• MB

  Michael Barnett

  Dec 29, 2025
  1.0
  The story involving our windows from Window World spans almost 9 months and is too long to fully recount here. This is one of the most incompetent companies I have ever encountered. From the first communication about failing windows (many of them) it took 8 months to finally get the first replacements here. There were so many times we were told windows would arrive and be replaced only to be left waiting with no updates I lost track of them all. Today the final 2 windows we were waiting for arrived and they dropped off 6 windows! One of them is massive and clearly part of someone else’s order. The house we purchased has all window world windows and every one of them has one issue or another - with the most substantial being water between the pane. We had multiple opportunities to replace the windows during our renovation but we were strung along by window world until it was too late and all the trim (exterior and interior) had to be put on so it could be painted. Even at that point window world said “no problem we can replace the existing failing windows without removing the trim.” Then they came to inspect the house one final time (about 6 months later) and said, “oh no wait ….we do have to talk all of the brand new trim, that had just been caulked and painted, off.” Unreal. I wouldn’t hire this company to change a tire much less a window. Hire someone reputable who will honor their word and follow through with what they say they will do and the timeline in which they say they will do it. Truly a surreal experience.
• KK

  Kim

  Dec 4, 2025
  5.0
  We had a warranty issue with a slider that was installed 3 years ago with window world. I called and no questions asked, the replacement was ordered. Although it took 6 months to replace due to issues with the manufacturer, replacement ultimately was flawless. Once the door came in, Drew had taken over the warranty position. She was extremely communicative and on top of the customer service aspect which I hadn’t had previously. Very impressed with the ease of installation. Plugs were needed after the installation. Drew immediately ordered them and let me know as soon as they came in to have them installed as well. Such a pleasure to have someone do what they say they’re going to do and not have to make numerous phone calls to find out status. I truly appreciate her professionalism, kindness and promptness. Would definitely use window world again because of her.
• MM

  Marie

  Nov 21, 2025
  5.0
  Christian gave us a window quote with no pressure, and was very patient answering all of my questions. He was knowledgeable and extremely courteous with my numerous follow up calls. Of the four companies we contacted for a quote, he was the only one who followed up with me. His customer service influenced my decision.
• MF

  Michele Fogleman

  Nov 18, 2025
  5.0
  Window World’s service was stellar! Brad and Frank’s expertise helped us select the perfect door - which came in early! They also arranged a professional installation crew and went above and beyond to make sure every aspect of our project was perfectly executed! I highly recommend them!!
• JK

  J Kruger

  Nov 17, 2025
  2.0
  Went with this company since it was located right around the corner and is national to get the siding replaced. Dealing with them was a chore for most of the job, had to pry info out of them to get an idea on the install schedule and other details. Once they finally got started it went OK , apart from the 2 1/2 days of banging on the house, the dumpster in my driveway on the first day that had to be moved out of the way so I could leave the house, and checking for stray nails. If there were small kids or pets in the house the noise would have been a large problem. Had to complain to get the crew to get their ladders and scaffolding cleared out after the work was done, and it took another month to get the last of the small jobs finished once the main work was completed. Sustained some small damage to one of the pieces after the job was done. According to WW, the solution was to buy another box of siding since there was no material leftover from the work and no way to repair the divot. Found a repair kit (plus a little paint) on line for $11 that will do the job. The main issue here is communication, it got better at the end but up until then it was a problem. I'm not expecting any after purchase support if the repair issue is any indication. Time will tell if the workmanship is any good, the siding is supposed to be good for a lot of wind "if properly installed", but paraphrasing the salesman, if anything flies off during the next hurricane, call the insurance company, not us. The level of customer service is poor, which unfortunately is fairly common these days. I will do no further business with this group.

Frequently Asked Questions About Window World of the Lowcountry