Holy City Heating & Air, LLC

Reviews

• EE

  Eva

  5 days ago
  5.0
  This used to be a pretty bad review, now it’s a good one. I had a pretty bad experience with the first tech which, you know, it happens. They sent someone else out the same day to do the diagnosis I need. The tech explained to me in terms a builder could understand what was broken. I got a follow up from the owner going over everything, who found out warranty status of the broken part for me. She told me why we needed either an oem part, or what would need to be true in a genetic part for it to adapt. Ideally, I’ll fix this myself. If I can’t, I’ll probably give them a call first.
• DL

  denise longman

  Nov 17, 2025
  1.0
  Holy City installed a new hvac unit and all new metal duct work January 2025, for almost $22,000. During the winter, the unit ran a lot (I thought it was supposed to do that…duh on me). In February 2025, my power bill was $220, which was $80 more than when I had the old unit and duct work that was full of holes. I was told that my power bill would be much better. There were a total of 4 months where bill was significantly higher. Also, the thermostat was doing weird things, and I called them, but it got better on its own. In September, I was switching out summer shoes for winter, when I saw all my leather shoes were covered in mildew and or rotted, as was my leather recliner (in guest room so I don’t see it frequently). Cabinets in spare bathroom had mildew, part of walls and another small leather chair that we don’t really use. A friend that sells spray foam, told me that hvac is supposed to get rid of moisture. I had a technician come out, and he told me it was caused by water under my house and on the brick. ( I had accidentally left the hose running in that area a week prior). I had a termite inspection about a month earlier where they said there was no moisture. i asked for a second technician, A.C., and he spent about 2 hours at my home, then told me the unit had not been installed properly. The owner came over, looked at stuff and went into a 15 lecture about how customer friendly they are. I asked for compensation, and he called me an extortionist and said my shoes were from the 80’s, which is laughable because I love new shoes. He went out to his car to leave, and he accused me of running down the street after him. He was parked on my grass, when I have a perfectly good circular driveway with no cars. I am contemplating small claims court, but what bothers me are the intangibles…I am a 70 yr old arthritic women who had to clean all that mildew. In addition, who knows what the long term affects the moisture has done to my home? Below are some photos, but most things werected cleaned up by then. THEY OFFERED ME NOTHING.
• JC

  Jay Canady

  Nov 11, 2025
  5.0
  Time and again, Holy City HVAC comes through for me. As a REALTOR® in Charleston, I recommend them to all my clients and friends — and I use them personally. Every time, they deliver exceptional service, clear communication, and real professionalism. They recently replaced a circuit board in my package unit, but one wire wasn’t reconnected. When my heat wouldn’t turn on this morning, Rodney came out, quickly found the issue, and got everything running again — at no charge! That’s true integrity: owning a mistake and making it right without hesitation. Holy City HVAC has earned my trust and loyalty. Highly recommend!
• PD

  Pablo Dieppa

  Nov 5, 2025
  5.0
  Great service and communication throughout! Gave me a 30min heads up that they were on the way. Upon arrival, two very respectful & friendly technicians approached me and gave me a run down of what they would accomplish. Of note, when inside the house, they wore booties to protect my hard wood floor and not bring in dirt from outside. When finished, they made some recommendations and showed me all of the pictures taken of my HVAC units and informed me that it will all be sent via email with a full report! This is my first experience with Holy City and glad to say I’m not disappointed by the service and attention to detail!
• CL

  Cindy Losego

  Nov 5, 2025
  5.0
  Today Quinlyn came out to flush my tankless hot water tank and checked my faucets, drains and toilets in the house. He unclogged my bathroom sink-THANK YOU! Quinlyn answered all of my questions. I’m very pleased with Holy City HVAC and plumbing. The techs have been professional and knowledgeable and nice. Chris Gomez also came to my house yesterday to do the maintenance check on my furnace. Another professional and knowledgeable tech! He changed my filters and also explained a few things to me and answered my questions. Again very pleased with this company.

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