Customers consistently praised the professionalism and knowledge of the technicians and the owner, Jacob.
Timeliness
Many reviews highlighted the prompt response times and timely service provided, especially in emergency situations.
Communication
Customers appreciated the clear communication regarding services, pricing, and updates throughout the process.
Quality of Work
The quality of work performed by the team received high marks, with many customers expressing satisfaction with the results.
Customer Service
Exceptional customer service was frequently mentioned, with staff being described as friendly, accommodating, and respectful.
DW
Denise Williams
2 days ago
5.0
Conner came out for repairs & service. Very professional, he listened to my concerns & was very patient. He is an asset to the company.
A pleasure to deal with. I highly recommend 👌
VJ
Victor Johnson
Nov 13, 2025
5.0
Jacob took the time to find the part to fix my heater and we got it installed and are back up and running can’t thank him enough for his efforts and his time. Would definitely recommed. Very professional and prompt
NS
Nicholas Snyder
Nov 10, 2025
5.0
Saturday part of our well water system completely failed and we lost access to water in the house. I reached out to Shoemaker and they got back to me within the hour. Within several hours Jacob was on-site and was able to replace the faulty part. He did an amazing job was able to restore access to water. I would highly recommend using Shoemaker.
RV
Richard Verna
Oct 28, 2025
5.0
Replaced two separate zones, both heat & a/c units. On time, clean, great overall experience.
MS
Marty Sessa
Sep 29, 2025
5.0
Great owner with more knowledge than most in this field. Customer satisfaction on any trouble found. Reasonable pricing.