Aiken Refuse

3.4
285 reviews
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Business Details

1613 Wampum Rd, Ellwood City, PA
16117, United States
(724) 220-4125
https://www.aikenrefuse.com
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About

Hauling ServiceCommercial Garbage Disposal EquipmentGarbage Dump ServiceWaste Management Service
Get ready for all of your refuse issues to be easily resolved with you contact Aiken Refuse, your professionals for expert waste management in Ellwood City, PA. Since 1955, we've been your family-owned and -operated, premium waste collection service. Our experts in waste management can meet all residential, industrial, and business refuse service needs. We're a non-contract roll-off and dumpster rental provider focusing on one customer at a time and have services to fit all needs. Contact us today for more information!

Details

  • Requires appointmentAvailable
  • Onsite servicesAvailable
  • Wheelchair accessible entranceAvailable

Location

Aiken Refuse
1613 Wampum Rd, Ellwood City, PA
16117, United States

Hours

Reviews

3.4
285 reviews
5 stars
162
4 stars
7
3 stars
8
2 stars
6
1 star
102

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude representatives and unhelpful responses to inquiries.

Service Reliability

Many customers expressed dissatisfaction with inconsistent trash pickup, including missed collections and delays in service.

Billing Issues

Frequent complaints about billing errors, lack of communication regarding payments, and issues with the payment portal were noted.

Positive Experiences

Some customers reported positive experiences with timely pickups and friendly service from drivers, indicating that not all interactions were negative.

Community Sentiment

Overall, there is a strong sentiment among customers that the service has declined since the company took over from previous providers, with many expressing a desire for alternatives.
  • MM
    Mollie Markham
    Oct 16, 2025
    5.0
    very nice, very precise, 10/10 attitude, obviously just a girl in the world.
  • AC
    Alex Chlpka
    Sep 12, 2025
    1.0
    I would give zero stars if I could. I have never dealt with a company that is as unwilling to do their primary function, and that is so apathetic towards their customers as Aiken. They were on their way to remove my bins from my property before I had finished closing, but 4 days after I pay my invoice they neglect to give my bins back to me. This is after they had billed me incorrectly and refused to adjust my invoice to reflect the actual start date of my service after the initial mistake had been corrected. When I brought up my concerns the representative essentially told me that my issue with their billing dates is somehow not their concern, and they refused to respond to any further emails
  • AC
    Andy Chlpka
    Sep 5, 2025
    1.0
    I really miss Tri-County. Aiken Refuse, since they came to Hermitage have been inconsistent and incomplete on pickups (knocked over bins, not emptied, miss days), and are rude and unhelpful. I have addressed issues with them, to the tune of “… take it up with the city” - when clearly billing dilemmas & service quality are the responsibility of Aiken. If you are a city or town administrator reading this - spend the money. Nearly everyone in Hermitage is dissatisfied and helpless with this company.
  • SM
    sarah miller
    Jul 31, 2025
    1.0
    The absolute worst company i have ever seen in my life. Shut my service off for $20 but yet you charge me even when you aren't picking up my garbage. But you say its mandatory. Why am i paying for service when you're NOT servicing my address. Great job Hermitage, you have done us such a great service picking the idiots who can't even puck jp on the scheduled days, you're drivers are constantly knocking people's cans over. I didn't agree yo this company and i sure didn't sign NO CONTRACT. Talk about being ripped off
  • MS
    Michael Selvaggio
    May 27, 2025
    5.0
    Great Service !!!! Yesterday was Monday and our normal pick up day in Volant. I live at 307 Oregon a road. I assumed the driver would come Tuesday due to the Holiday. I was wrong. He came Memorial Day. My can was at the top of my driveway next to my garage. HE walked up the driveway, and took my can and emptied it. This was GREAT Service and I appreciate it. Thank you
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Frequently Asked Questions About Aiken Refuse

What services do you offer?

We offer waste management services, including: waste management, refuse service, dumpster rental, roll-off services, home garbage pickup, and more!

What is your service area?

We service Ellwood City, New Castle, Beaver Falls, Grove City, Slippery Rock, New Wilmington, Volant, and Butler. If you're outside these areas, give us a call and we'll let you know if we can come out!