Business Details
About
Drainage ServiceSewer & Drain CleaningWater Damage Restoration
TLC Drain, Sewer, and Water Cleanup, established in 2011 by a seasoned collective of master plumbers, has garnered a reputation in Philadelphia and surrounding Delaware Valley for its prompt and efficient service. As a leading provider, TLC stands ready to address immediate drain and restoration issues with utmost proficiency. Renowned as the go-to company for immediate service requirements as well as home upgrades, We pride ourselves on tackling even the most complex challenges with utmost expertise. With convenient hours and round-the-clock availability for emergencies, TLC is dedicated to addressing all your drain, sewer, and water cleanup needs!
Location
Hours
Reviews
4.8
780 reviews
5 stars
712
4 stars
31
3 stars3
2 stars5
1 star
29
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the professionalism, knowledge, and friendliness of the technicians, highlighting their ability to explain issues clearly and provide effective solutions.
Pricing Concerns
Several reviews mentioned dissatisfaction with pricing, citing instances of unexpected high costs and perceived 'bait and switch' tactics regarding initial quotes.
Responsiveness
Customers frequently noted the company's quick response times and ability to schedule appointments promptly, often within 24 hours.
Mixed Experiences
While many customers had positive experiences, some reported issues with service quality and follow-up, indicating inconsistency in the overall customer experience.
Customer Communication
Feedback indicated a need for improved communication regarding pricing and service expectations, as some customers felt misled about costs before service was rendered.
- MTMichelle TirendiNov 12, 20255.0Chris, Kevin, Sam & Sergio were the team that saved the day for us! Our sewer line was broken and the team.showed up and completed the replacement with minimal disruption to us. The job was exactly as they estimated and laid out for us. Each of the techs that arrived were friendly and always kept us updated to the status of the job throughout the day.
- BOBrian OlingerOct 24, 20251.0We will be taking legal action shortly against this incompetent, deceitful company. Last year, they came to replace the sewer line in our house. Despite specific contractual language, the did not complete the repair, which has caused us to dig up our line again. In addition, they work was shotty and amateurish, not putting things on proper grading. Stay far, far away from this company
- KSkaren sasslerOct 6, 20251.0If I could give ZERO stars I would. RUN AWAY FROM THIS COMPANY - DO NOT USE THEM!!! We called them to check our front sewage drain for a blockage. Their technician "Kenny" came out and said we needed $8,325 worth of work, i.e., replacement of the house trap because it was collapsed. He didn't show my husband the video, or explain anything of how he came up with the notion that the trap was collapsed. He just left his piece of paper and said his boss would call us the next day about scheduling the work. Since they did not show my husband the video, I called and requested the video and then sent that video to another plumber who looked at it. That plumber told me THERE IS NOTHING WRONG WITH MY HOUSE TRAP! There are two theories at work here (1) This company does not properly train their employees in how to work with customers. Kenny should have showed my husband the video and should have provided a full explanation, which he did not. That falls on him and the management for not giving the proper training. (2) This company is out to scam consumers! I believe because I am a woman, they thought they could scam me, that I would just go with what they said and pay them $8,325. Well, guess what, I am not someone to be taken advantage of!! I get second opinions!!!! Also, be aware that In their estimates, they do not include the cost to replace your sidewalk, so be prepared to shell out more money to put in a new sidewalk. DO NOT TRUST THIS COMPANY!!!!!!!
- MJMegan JordanAug 14, 20255.0We were so relieved to find TLC Drain, Sewer and Water Cleanup! After Len the Plumber came out, didn’t fix the issue, and charged an outrageous amount, we were left frustrated and still dealing with a clog. Sean from TLC came out quickly to give us a fair, honest quote and explained everything clearly. Then Alex arrived right on time, got straight to work, and had the clog fixed promptly. Both Sean and Alex were friendly, professional, and truly knew what they were doing. TLC saved the day for us—I’ll definitely be calling them first from now on! Highly recommend!
- DCDavid CheungAug 12, 20251.0I will say the company was very responsive and came out within 24 hours. However the service provided and price charged was ridiculous. My parents have been having a recurring leak in their basement, which we suspected it was drain backup related. They had the basement sink/toilet and exterior floor drain at the garage snaked several times which seemed to clear up the problem. However, whenever it stormed heavily, they would continually find water pooling in their basement. The technician from TLC arrived and informed me that he couldn't visually see anything that would be causing water backup issues, but definitely confirmed that the water has definitely been soaking the basement. He recommended to remove the upstairs toilet and get a camera into the line to check for backups and damage. He quoted me a price of $440, which would've included remedying the problem should he find the issue with the camera. However, nothing was found in the camera inspection and he left with $440 without finding the root cause of the problem. The fact that this company would charge $400+ and give up on fixing the problem is quite ridiculous.
Frequently Asked Questions About 550 Foundry Rd
What services does TLC Drain, Sewer, and Water Cleanup provide?
TLC offers drain, sewer, and water cleanup services, including immediate service and home upgrades, specializing in complex plumbing challenges.
What is the service area for TLC Drain, Sewer, and Water Cleanup?
TLC primarily serves Philadelphia and the surrounding Delaware Valley area.
Where is TLC Drain, Sewer, and Water Cleanup located?
Their address is 550 Foundry Rd, Eagleville, PA 19403, United States.
What are the business hours of TLC Drain, Sewer, and Water Cleanup?
TLC operates 24 hours a day, 7 days a week, providing round-the-clock availability for emergencies.
How can customers contact TLC Drain, Sewer, and Water Cleanup?
Customers can call +1-484-546-8477 or email info@tlchelps.com for inquiries or service requests.
When was TLC Drain, Sewer, and Water Cleanup established?
The company was established in 2011 by a team of master plumbers.
What is TLC Drain, Sewer, and Water Cleanup's approach to service?
They are committed to prompt, efficient, and expert solutions while being "Big enough to help, small enough to care."
Are there any places nearby TLC where customers can grab a bite or shop before or after their appointment?
Yes, nearby you can visit Sweet Prosperity Bakery for baked goods or Antoine Amrani Chocolates for specialty candies and chocolates.
What nearby places can families visit to entertain children when visiting TLC?
Families can enjoy BounceTown Inc and Chatter Splatter Playgroup, both offering playground and entertainment activities close to TLC.
Are there any nearby businesses that offer related home services?
Nearby related services include TLC Plumbing, Heating, & Cooling and Paragon Landscaping Corporation for plumbing and landscaping needs respectively.