Business Details
About
Waterproofing CompanyInsulation ContractorConcrete ContractorSeismic RetrofittingMold RemovalPlumberBasement RemodelingElectricianBasement Systems
John's Waterproofing is a locally-owned business located in Silverton, Oregon servicing from SW Washington down to the Eugene area including the coast. John's has been making basements and crawlspaces healthy since 1974. John's Waterproofing seeks to serve our customers with the highest degree of integrity. We will stand by our warranties and be ready and willing to help with any problems in the years to come. We are a family-owned company providing the highest quality work and materials.
Location
Hours
Reviews
4.6
329 reviews
5 stars
286
4 stars
12
3 stars1
2 stars
6
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful nature of the staff, highlighting their communication skills and willingness to address concerns.
Quality of Work
Overall, customers reported satisfaction with the quality of work performed, particularly in crawl space encapsulation and waterproofing services.
Communication Issues
Several reviews noted significant communication problems, including scheduling conflicts and lack of follow-up, leading to customer frustration.
Trustworthiness
While many customers found the company trustworthy, some expressed concerns about transparency and fulfillment of promises, particularly regarding pricing and service quality.
Professionalism
Most reviews highlighted the professionalism of the technicians, who were described as knowledgeable, courteous, and efficient in their work.
- JSJeff Shapiro4 days ago5.0The installation crew of Fernando, Rene and Sergio were outstanding! The arrived on time, we're friendly and worked incredibly well together. They dug out a new drain line trench, added perforated pipe, sloped it to the new sump pump and covered the area with clean membrane material. They also added some structural support beams underneath the house. They covered all of the floors and walls with plastic so as not to drag in mud from under the house. They also took videos and pictures of all the work they performed. Great job guys! I would highly recommend John's Waterproofing. Thanks for all of the hard work.
- ABAmber BerryDec 29, 20251.0They conned me into having another radon test and said it would be free if the radon was high, it was and still made me pay. They broke their word, not a good way to do business. Im probably going wtih Just Radon for their professionalism, price, and honestly, and clear communication
- JLJim LowenDec 24, 20255.0We hired John's Waterproofing to raise an addition on our home that had setteed a couple of inches and the floor was sloped and there were some cracks in the dryway and some of the wood moldings had seperated. They were great! Amazing job! The floor is now level again and the woodwork even came back to it's original fits. The team they sent our worked quickly and efficiently, dispite the bad weather, and accomplished what almost seemed impossible in record time. I dreaded having this kind of work done, and put it off for awhile, but I'm so glad that found out about John's Waterproofing. I also like the fact that they were local to our area. The whole team was great and a special thanks to Avery who went above and beyond. I highly reccomend John's Waterproofing and if I ever need this kind of work done again (I do have some rental properties) I would not hesitate to use their services again
- ANAubrey NielsenDec 23, 20255.0Had my basement done several years ago and am very pleased with how the work has stopped all water from entering my basement. I just had James out for the annual service and he did a great job. He is kind and friendly and doesn’t suggest repairs unless they are absolutely needed. This company and its employees are trustworthy and great to work with.
- RRRyan&Brooke RouseDec 19, 20251.0I chose John's Waterproofing because they brand themselves as the experts with a strong focus on their customers, however, we had the complete opposite experience. We paid well above the market rate for a premium solution, to mitigate a high-risk water situation. Instead, their poor installation decisions and negligent customer service created a nightmare. Despite us explicitly warning the salesperson and contractors about our property's hydric soil and high-water table, they insisted on draining our high-output triple sump pump into a standard gutter line. Predictably, it failed immediately. Our pump now cycles every 10 seconds and flooded our foundation wall because the gutter line can’t handle the volume—exactly what we were concerned about. When we called for help, their expert advice failed us (yet again), claiming it was a "clog" and told us to hire another company. We paid $400 for an emergency plumber to confirm there was NO CLOG—it was simply a massive installation failure. Their own service tech eventually came out after we confirmed no clog and admitted the installation should not have been placed there and that a proper water test was likely skipped. Despite this admission of fault, their "solution" was to send us a quote (9 days after their service visit) for corrective work that was MORE EXPENSIVE than competitor quotes we received, even with their claimed discount. Currently, I am spending my weekends in the rain fixing this muddy, wet mess, while the "expert & customer focused" company lacks any care for us. If you want a company that listens to your concerns and stands by their work, look elsewhere.
Frequently Asked Questions About John's Waterproofing
What services does John's Waterproofing provide?
John's Waterproofing offers services including basement waterproofing, crawl space repair, sump pump installation, insulation, flood vents, seismic retrofitting, wood rot repair, plumbing, basement remodeling, spray foam insulation, duct insulation, mold remediation, egress windows, radiant barriers, radon testing and mitigation, electrical services, generator installation, crawl space jack, and foundation wall repair.
Where is John's Waterproofing located?
John's Waterproofing is located at 219 Airport Rd, Silverton, OR 97381, USA.
What are the operating hours for John's Waterproofing?
John's Waterproofing is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Since when has John's Waterproofing been in business?
John's Waterproofing has been serving customers since 1974.
What types of products does John's Waterproofing offer?
John's Waterproofing offers products like vapor barriers, dehumidifiers, drain systems, sump pumps, thermal insulation, basement flooring, insulated basement wall panels, basement ceiling tiles, basement wall panels, Thermal Dry radiant barriers, and various wall repair systems.
What is the contact number for John's Waterproofing?
You can contact John's Waterproofing at +1 503-419-0404 or their alternate phone at +1 503-873-5650.
What nearby businesses or services can customers visit around John's Waterproofing?
Nearby businesses include Howell Automotive for car repairs, Silverton Neuromuscular Massage Clinic for wellness therapy, Wooden Nickel Pub for dining, and Rite Way Electric Inc for electrical services. Customers can visit these places before or after their appointments to combine errands or relax.
Are there educational institutions near John's Waterproofing?
Yes, nearby schools include Revival Academy, Silverton Business Department, Silverton High School, and Silver Falls Christian School, which customers with families might find convenient.
Can customers find any religious organizations near John's Waterproofing?
Nearby religious organizations include Iglesia Avivamiento, Revival Church, Silver Creek Fellowship, SCF Kids, and Mission Of Hope, helpful for customers seeking spiritual services in the area.
Is John's Waterproofing associated with any professional organizations?
Yes, John's Waterproofing is associated with organizations such as the Better Business Bureau, National Association of Home Builders, Oregon Remodelers Association, and Earth Advantage, ensuring quality and professionalism.