Business Details
About
Water Damage RestorationFire Disaster RecoveryMold RemovalFlood Disaster RecoveryMold Inspection Service
We hope you never have to call 911 Restoration. If you do, it likely means you’re dealing with water damage, mold, fire, or smoke issues, and that’s never a good day. For over 20 years, we've strived to be more than just disaster recovery experts; we've aimed to be compassionate allies during your time of need. Our restoration process focuses on reducing stress by providing clear communication at every step. Knowing what’s happening, what comes next, and when things will return to normal can make a huge difference. So, when disaster strikes, remember you have a partner who understands the importance of both urgency and empathy, helping you get a fast, fresh start.
Location
Hours
Reviews
4.4
160 reviews
5 stars
134
4 stars
5
3 stars0
2 stars0
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the responsiveness and professionalism of the staff, particularly project manager Richard, who was noted for his empathy and clear communication.
Quality of Work
While some reviews highlighted excellent service and thorough work, others raised concerns about inflated charges and incomplete jobs, indicating inconsistency in service quality.
Communication
Customers appreciated the clear communication regarding the restoration process and insurance claims, although some reported issues with follow-up and billing transparency.
Timeliness
The company received positive feedback for their quick response times in emergency situations, often arriving within hours of a call.
Ethical Concerns
Several reviews expressed dissatisfaction with aggressive billing practices and threats of liens, suggesting potential ethical issues within the company's operations.
- PZPam ZweifelNov 13, 20255.0Chris and Melvin have been awesome to work with. Patrick Frank did a great job starting out the dry out process. Scott has been amazing. Shlomit is a delightful person and so wonderful to work with my husband calls her the little angel.
- ANAllana NOct 17, 20251.0Avoid this company. Absolute TERRIBLE customer service and project management. I am absolutely blown away with how poor this company does work and somehow has good reviews. Please, save your time and money and find someone else. If I could give a negative star review, I would.
- IIIWSep 17, 20251.0Avoid this company if you can. I just witnessed one of their drivers blow through a full red light and drive recklessly down Burnside for miles. Customer service was slow and I couldn’t even get through to the local office. I will never contact this company again if this is how their employees act in public.
- DPDorianna PhillipsSep 12, 20255.0I cannot recommend 911 Restoration highly enough. When my basement flooded, their team was at my home within hours and immediately took action to address the damage. My rep, Richard Brown, was exceptional. He is clearly experienced and knowledgeable, but what stood out even more was his empathy and calm approach. I was panicked, and he took the time to walk me through every step of the process, laying out the issues and solutions clearly. He even spoke directly with my insurance agent, which made the entire process much easier for me. Richard’s team, including George and Melvin, were equally outstanding. They were professional, kind, and thorough. Every person I interacted with from 911 Restoration demonstrated the same level of care and professionalism. They turned what could have been a nightmare into a manageable experience, and I walked away with total confidence in their work. If you are facing water damage or any restoration issue, 911 Restoration is the company you want by your side. They are responsive, compassionate, and true experts in what they do.
- JOJennifer OrtizAug 19, 20255.0We can't thank the entire crew and staff for their concern and service. The job definitely started with finding out why our floor was warping and where the water was coming from. The reassurance that they would take care of contacting contractors to handle the plumbing that needed to be dealt with, the flooring and cabinetry that needed to be replaced was such a relief for us. First though they had a lot of work to deal with under our house before they could even start inside - hot water breaks cause so much immediate damage. These guys worked so hard and continuously getting all the insulation under one side of our house removed so they could expose the pipes and find what needed to be done before the plumber got here. The multiple days of drying, and finding they needed more fans were needed to get this dried out. They always had such a great and caring attitude, took great care in keeping our house as closed off from the mold exposure as possible. Since we have a number of pets we didn't want them to be boarded so we chose to stay here while they worked. They never once let on this was more inconvenient for them than not. They understood the stress both animals and humans were having here. Not that I ever want to go through this again, but if I had to we would call 911 first. You folks are awesome from day 1 to the finish.
Frequently Asked Questions About 911 Restoration of Portland
What types of restoration services does 911 Restoration of Portland offer?
911 Restoration of Portland offers restoration services including water damage, fire damage, smoke damage, mold remediation, storm damage repair, flood damage cleanup, and disaster recovery for both residential and commercial properties.
Where is 911 Restoration of Portland located?
It is located at 5821 SE Powell Blvd, Portland, OR 97206, USA.
What are the business hours of 911 Restoration of Portland?
911 Restoration of Portland operates 24 hours a day, 7 days a week, every day of the year.
How can I contact 911 Restoration of Portland?
You can contact them by phone at +1 503-208-9870 or visit their website at https://www.911restorationportland.com/.
Does 911 Restoration of Portland provide emergency restoration services?
Yes, they provide emergency restoration services to assist quickly with disaster recovery.
Is 911 Restoration of Portland experienced in mold remediation?
Yes, they specialize in mold removal and mold inspection services to ensure your property is safe.
What should customers expect during the restoration process with 911 Restoration of Portland?
Their process focuses on reducing stress by providing clear communication at every step, so customers know what is happening, what comes next, and when things will return to normal.
Are there places nearby where I can grab a coffee before or after visiting 911 Restoration of Portland?
Yes, Badbeard's Microroastery, a coffee shop and cafe, is nearby where customers can enjoy coffee and groceries.
Is there a good restaurant close to 911 Restoration of Portland to visit?
Steakadelphia, an American restaurant and fast food spot, is located nearby and is a great option for a meal before or after your visit.
Are there any services nearby that might be helpful following restoration work?
Yes, nearby is Edward Chen Agency, Inc and American Family Insurance - Edward Chen, which provide auto and home insurance services that may be useful after restoration work.