Business Details
About
Fire & Water Damage Restoration
Northwest Restoration provides customer-centered fire, water, and mold remediation services to Portland and Salem, OR and the Vancouver, WA area.
Details
- Onsite servicesAvailable
Location
Hours
Reviews
4.3
170 reviews
5 stars
139
4 stars
3
3 stars1
2 stars1
1 star
26
What are people saying?
AI-generated from recent customer reviews
Communication
Customers frequently praised the excellent communication from project managers, particularly Shelby, Michael, and Linda, who kept them informed throughout the restoration process.
Professionalism
Many reviews highlighted the professionalism and expertise of the staff, noting their respectful and attentive approach during challenging situations.
Efficiency
Several customers appreciated the timely completion of projects and the efficient handling of restoration tasks, often exceeding expectations.
Customer Care
Numerous reviews mentioned the exceptional customer service, with staff going above and beyond to ensure satisfaction and address concerns.
Quality of Work
The quality of the restoration work received positive feedback, with many customers expressing satisfaction with the final results and attention to detail.
- MRM.M. R.Nov 17, 20251.0Cheap organization that leaves thier work trucks parked in residential neighborhoods that thier workers do not live in for multiple days at a time. Formal complaints will be filed by the HOA to the Oregon construction contractors board.
- KMKenneth ManskeNov 5, 20255.0We had a flood in our basement caused by a faulty toilet. The first contact company I called (at random) to remove the water was horrible and I quit using them. My insurance agent at Allstate recommended me to NW Restoration of Tualatin, Oregon to do the rest of the work. Needless to say I was extremely pleased with the results. Their response time and personnel were exceptional. Their manager, Connor Clark, and a NW representative, Tom Holt, visited us and explained what needed to be done and gave us a complete description of our damage. Then, after they reported their extremely fair cost to repair, immediately got to work. Tom kept us informed almost daily as the work progressed while his team did the repair to the floor and walls. The results, finished just a few days later, were exceptional!. I was very pleased with all their careful work and highly recommend NW to anyone that wants a skilled and fairly priced construction/repair/water removal on their home.
- PPPhillipNov 2, 20255.0Communication with project mgr., Michael McClesky, was very helpful as he provided update with documentation and photos. Michael's professional attitude and friendly nature were very reassuring.
- MCMary CollellOct 31, 20255.0Thank you Michael McCleskey, project manager, for all your help and your patience and the prayers. I also want to thank Eric W. for doing a great job tearing out and replacing my bathroom floor and putting in the new toilet. The bathroom looks great!! Thank you Northwest Restoration. Wonderful people to work with!!
- SRShawna RosaOct 28, 20255.0Great experience with NW Restoration and **especially impressed with my Project Manager, Alex Hillestad.** . I had flood damage and a confusing insurance process, and Alex went above and beyond to help. He was an excellent communicator (which is extremely helpful when there’s so many contractors involved to coordinate) and I was so grateful for him going out of his way to keep me in the loop of not only status on the insurance side (that I wasn’t getting from my claims adjuster) but also what all the other contractors were doing. During the entire process he was advocating for me to make sure things were getting done right and pointing out things I wouldn’t have known to ask. It was evident he really cared. If you want a contractor who goes above and beyond on both service and skill, this is the team to trust! Thank you Alex for sticking through it with me to the end!
Frequently Asked Questions About Northwest Restoration
How long will the restoration process take?
The process of water damage restoration depends on many factors including insurance, the client's desired outcome, upgrades desired, and more. At Northwest Restoration, we take a customer-centered approach to advocating for our clients so they can get the best possible outcome. No matter the situation, you’re in good hands. If you have an issue related to water, fire, smoke mold, or storm damage, call us today! We will help you every step of the way and restore your life to normal as quickly as possible.
Can I repair water damage myself?
The short answer is no. You should not try to perform water damage restoration to your property yourself. Most homeowners don't have the equipment or knowledge necessary to determine the extent of the damage or to restore the property to pre-loss condition. Water is not something you want to mess with. If it’s not properly removed, you risk greater factors like mold infesting your home or business. We recommend you call us today and let us help you remedy the problem.
Do you communicate with our insurance adjustor?
Being a customer-centered business with lots of experience handling insurance companies, we will absolutely help manage the process from beginning to end, including advocating on our customers' behalf with insurance companies who don't want to pay to get the job done right. We want our clients to have peace of mind knowing everything has been handled the way it needs to be, and there is no chance of ramifications down the road with other contractors who might cut corners. Call us today and let us help you through the challenging water damage restoration process.
How do I choose a professional restoration company?
Whether you need water or fire damage restoration, here's how you can choose a professional restoration company:
Notify your insurance company
Identify certified restoration companies
Check the company's response time
Make sure the restoration company is licensed and insured
Ask for references
Get a detailed estimate of costs and timeline
Can water damage be hidden, and if so, what are the signs?
Yes, water damage can be hidden. Look for water spots and changes in surface textures, especially on vertical walls and ceilings. There may be a smell of mildew or standing water in a crawl space. If you suspect or detect water damage, it’s important you act fast to avoid the need for mold removal.
Do I need to hire a professional mold removal company or can I do it myself?
Due to the danger of mold and black mold, especially in the Pacific Northwest where our environment is especially conducive to it, it's absolutely critical you do not try to handle mold removal on your own. If you find mold in your home, we advise you to leave the removal to us. Health concerns due to the inhalation of mold spores or the contamination of the other spaces in your home present elevated health concerns. Call us today!
How long does mold take to grow and spread?
In the Pacific Northwest, mold can begin to grow within 24-48 hours after water damage occurs, according to Comfy Living. Call us for mold removal now!
How do you detect mold growth?
Northwest Restoration uses professional equipment along with extensive training to identify mold throughout your home. We check behind walls and under floors during the mold removal process to determine its extent so reinfestation of mold doesn’t reoccur.
Should I file an insurance claim after a fire?
Yes, insurance can set you up with additional living accommodations, pet accommodations, food, and other expenses to continue life as normal as possible while the fire damage restoration process is being handled. Even if it’s not a huge issue to you, smoke can create damage to your health that you can’t see and can still render your home unsafe.
Can I inspect my home and belongings after a fire?
We strongly advise you to avoid re-entering your home after a fire. Beyond the concerns of smoke inhalation, fire and smoke can weaken the structure of a home substantially, increasing the risk of collapse. You should wait for the fire damage restoration process to be completed.
How long does the restoration process take at Northwest Restoration?
The restoration timeline varies based on factors like insurance, desired upgrades, and more. Northwest Restoration guides you through each step to restore your life to normal quickly.
Can I repair water damage myself?
No, water damage restoration requires professional equipment and expertise to avoid risks like mold. It's best to call Northwest Restoration for proper remediation.
Does Northwest Restoration communicate directly with insurance adjusters?
Yes, they advocate on your behalf with insurance companies to ensure proper handling and peace of mind throughout the restoration process.
What should I consider when choosing a professional restoration company?
Notify your insurance company, identify certified companies, check response times, verify licensing and insurance, ask for references, and get a detailed estimate from Northwest Restoration.
How can I detect hidden water damage in my home?
Look for water spots, changes in textures on walls and ceilings, and mildew smells. Acting quickly can prevent mold issues. Northwest Restoration can assist with detection and restoration.
Is professional mold removal necessary?
Yes, especially in the Pacific Northwest. Handling mold yourself can be hazardous. Northwest Restoration provides safe and thorough mold remediation services.
How quickly does mold grow after water damage?
Mold can grow within 24-48 hours in the Pacific Northwest. Immediate action with Northwest Restoration is recommended to prevent extensive issues.
How does Northwest Restoration detect mold growth in homes?
They use professional equipment and training to identify mold behind walls and under floors, ensuring thorough removal and preventing reinfestation.
What nearby businesses can help if I visit Northwest Restoration in Aurora, OR?
Nearby places include 1-800-BOARDUP of Salem for additional restoration support, Speedco Truck Lube and Tires for vehicle service, and Sizzling Tandoori Hut for dining after your visit.
How are nearby restaurants useful when visiting Northwest Restoration?
After your visit, you can enjoy meals at local spots like Salt & Pepper for barbecue, From Russia with Love for Russian cuisine, or Fire Tacos for quick Mexican food.
Are there automotive services near Northwest Restoration?
Yes, you can find services like Marshal Truck Wash and U-Haul Neighborhood Dealer nearby if you need vehicle cleaning or rentals during your restoration process.