RestoPros of Tulsa

Reviews

• KS

  Kathy Sheffield

  3 days ago
  5.0
  I would highly recommend RestoPros! When I called for an in-house water damage issue that had occurred several days prior, they sent Bailey out the same day to assess the damage and give a repair quote. The next morning, an excellent hard working team of Ryan, Marcus, Journey and JD came and took care of the problem. I couldn’t be more pleased!
• JO

  Justin Oldham

  Mar 10, 2026
  5.0
  Spoke with Paul and needed some mold mitigation done! Was there next day and got everything taken care of. Highly satisfied and will be using them in the future if anything else should arise.
• DK

  Daughter of The King

  Mar 2, 2026
  5.0
  My family are so thankful for EVERYTHING Bailey has done to restore our home. The damage was all through the walls out tomthe garage. Bailey has been excellent and moved in his expertise with diligence. I highly recommend Bailey and RestoPros of Tulsa!!!!!!
• ML

  Matt Lantz

  Feb 25, 2026
  5.0
  We have worked with Restopros a few times and we had an outstanding experience. They were incredibly responsive, professional, and easy to work with during the stressful situations. Their team showed up quickly, communicated clearly throughout the process, and made sure we understood every step along the way. The quality of their work was excellent, and they went above and beyond to ensure everything was completed properly and on time. If you’re looking for a reliable, honest, and efficient restoration company, I would highly recommend.
• VC

  Vicki Couch

  Feb 24, 2026
  1.0
  I would love to have received 5 star service and give them a great review but unfortunately it was a terrible experience. Biggest issue was poor communication, second poor planning and lastly miscalculation of costs. They kept trying to get “us” more money, which none of the money comes to us only to them. So I think this is key to the poor service we received. I wish they would have told us up front they didn’t want to do the project for what our insurance gave. One thing they made a big argument/delay over was needing a trash dumpster, insisted they had to have it. Finally the adjuster gave them the amount for a small dumpster. They never had a dumpster on site. So the extra three weeks it took wasn’t worth it to us at all. We provided details of products we wanted to Chelsea on 10/17. We knew that there could be a difference in the replacement value of our countertops and what we had picked out. They got the contract to us on 11/10 and did say there would be a separate contract for the backsplash since it wasn’t covered in the insurance settlement but part of it actually was covered by insurance. Also they did not credit us for the amount insurance paid toward it until I caught it and pointed it out. They made no mention of additional costs of countertop and the contract showed the countertop included. Two weeks into the actual work, 11/25, they contacted us saying we would owe them an additional $5718 (34% of the total contract fee) for the difference in materials. This should have been disclosed at the time of the contract. In their calculations they failed to credit us everything the insurance had allowed. They also had referred us to ProSource for picking out materials and their price for the same materials was $1841 less than who they chose to buy it from which shows they were more interested in lining the pockets of their business buddies than getting the best deal for their “customer”. Also they knew it would take a week to get the materials in and another week to fabricate yet they didn’t order it until two weeks into the actual work causing more delay. The countertop going to the stove was made 5/16” too long. That might not sound like much but it pushed our stove over and made the back edge of the stove hit at where the outlet is. The plug is pretty thick so the stove wouldn’t go back flush with the wall as it did before. When I sent this message to Chelsea she didn’t respond sorry let me have them look into it and see what we can do. About an hour and a half later she called with Paul on speaker with her. They said they talked to the contractor and he said our previous countertop wasn’t square and he kept getting different measurements every time he measured as if that’s a legitimate reason for the measurement to be off. Showing again they don’t care about us but protecting their business buddy. After our pushing, it took over two weeks for them to get an electrician out to move the outlet, not the best solution, it would have been much better to have had the countertop cut correctly. The other incident that shows their lack of consideration for their “customer” is the faucet. When they went to install it on 12/22, they had misplaced a lug nut and it’s specific to the faucet and can’t be bought at a regular hardware store. We were told it would be two weeks before they could get the part, thus delaying having a workable kitchen two more weeks. When we decided that wasn’t acceptable and insisted that they pay to replace the whole faucet and get it installed before Christmas they said the contractor would be here on the 24th to install it. He didn’t bring a new faucet but said that when we pushed them they chose to pay the extra shipping of the part to get it overnight. That should have been their first choice seeing they were already running behind the completion date not expecting us to wait two more weeks. Lastly they said at the beginning they would do a walk through and take photos after everything was finished. They never did.

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