Business Details
About
Air Conditioning ContractorAir Duct Cleaning ServiceAir Quality ConsultantBoiler SupplierHeating ContractorHVAC Contractor
We’ve been doing business with Massillon, North Canton and Canton heating and cooling customers since 1985. Whether you need your annual tune-up, a service call or a new system, our team has you covered! Quality services all makes and models of all types of HVAC equipment including furnaces, air conditioners, heat pumps, boilers and ductless mini-splits. And because we’re a locally-owned family business, we consider our customers as our neighbors and friends. We want to build a long-term relationship with every customer we serve. That means we’ll treat you like we would want to be treated – with fairness, respect, and integrity.
Location
Hours
Reviews
4.9
1,990 reviews
5 stars
1,887
4 stars
54
3 stars14
2 stars10
1 star25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Technicians are consistently described as professional, courteous, and knowledgeable, providing thorough explanations and addressing customer concerns.
Installation Quality
Customers report high satisfaction with the installation process, noting that teams are efficient, clean, and respectful during the installation of HVAC systems.
Response Time
The business is praised for its quick response times, often providing same-day service for urgent issues.
Trustworthiness
While many reviews highlight the company's honesty and reliability, there are a few negative experiences regarding pricing and perceived overcharging.
Overall Satisfaction
The majority of customers express high levels of satisfaction with the service provided, recommending the company for HVAC needs.
- DYDylan Yeck3 days ago5.0I was very surprised and grateful that Quality Heating and Cooling were able to fit me in with a next day appointment! Joe and Jacob did a great job on figuring out the reason my furnace was not heating. Then were able to give me options on steps moving forward. Luckily just a cleaning of the flame system was all that was needed. They also shared their subscription platform with added benefits which getting the 2 free tune ups a year for the furnace and air conditioning makes it all worth it. I definitely appreciated all their help!
- SCShelley Cheton5 days ago5.0Mike was wonderful to have during the sales process and beyond. Upon delivery, Donny and Ryan were fabulous to have in our home. We had a new Trane furnace installed with an air scrubber. Their work was meticulously executed! Ericka in the office took really great care to make sure that everything was attended to. Fred was also a pleasure to have in my home for the final inspection. Everything from beginning to end has been carefully attended to and taken care of. I highly recommend this company!
- AMAndy MautzNov 14, 20255.0What a great experience! I had a new furnace and AC installed today and everyone I worked with throughout the whole process was professional, knowledgeable and very thorough with the information they gave me and with the work that was done. Tyler came out first to look over my old system and helped me confirm that it was ready to be retired. He really helped me understand how HVAC systems work and explained the difference between what mine was doing vs. what I could expect from a new one. Michael came out next and did a great job explaining the different replacement options I had and set me up with a system that worked best for my home. Erica handles dispatch and she got things setup and was also there to answer any questions if I had them. Donny and Ryan completed the install and showed up on time and did a fantastic job with the install, cleanup and the final walk through to go over my new system. Everyone was friendly and it was clear that they took great pride in what they did. A friend told me that he was very happy with this company and I’m so glad I took his recommendation. I couldn’t be happier and I’ll definitely be recommending them in the future. Great job!
- JSJudi SkidmoreNov 14, 20252.0Price gouging on repairs BIG TIME, a $25 OEM part cost me $338. ( Ignitor) Claimed they had to use their parts which just happened to be packaged the exact same as the ones I purchased. All the parts prices I was quoted carry a 1300-1500% mark up . The web page says 24 hr service for emergency repair...another misleading business practice it took a total of 5 days.called on a Friday AM, then that afternoon was told to call the after hours service " for faster service" with a 179$ service call ... except they don't respond with a person. You get a text saying " soon" .....and nobody shows . Called again Monday to receive a text after waiting all day that they'll be there tomorrow. The tech used a video YOUTUBE....on his phone to Make repair -makes one question just exactly how qualified the employees really are. He spent more time trying to up sell and sell a new furnace than make the repair he was called for wasting 2 hrs . When I sent my concerns to them via email they were ignored. Then they requested a review by text 3 x . So here we are . Skip this one, the price gouging alone is so unethical I wouldn't trust anything else either.
- RHRhonda HicksNov 14, 20255.0Just want to say how pleased my husband and I were with the installers, Collins and Caleb, and with Fred the Quality Control Technician. As a senior citizen living in an older mobile home, we were concerned about getting the correct heating and cooling system. The sales Representative, Spencer Bland, was very helpful. All of these employees were helpful and patient with all the questions we had about correct filters, service of the units, and maintenance up keep. WE HIGHLY RECOMMEND THIS COMPANY!
Frequently Asked Questions About Quality Heating & Cooling
What services does Quality Heating & Cooling provide?
Quality Heating & Cooling offers annual tune-ups, service calls, and new HVAC system installations for all makes and models of furnaces, air conditioners, heat pumps, boilers, and ductless mini-splits.
How long has Quality Heating & Cooling been in business?
They have been serving heating and cooling customers in Massillon, North Canton, and Canton since 1985.
What are the operating hours of Quality Heating & Cooling?
Quality Heating & Cooling is open 24 hours a day, 7 days a week.
Where is Quality Heating & Cooling located?
They are located at 501 Applegrove St NW, North Canton, OH 44720.
How can I contact Quality Heating & Cooling?
You can reach them by phone at +1 330-616-3894 or by email at service@qualityheatingandcooling.com.
What payment options are accepted at Quality Heating & Cooling?
They accept American Express, Cash, Check, Discover, Financing options, Invoice, MasterCard, and Visa.
Is Quality Heating & Cooling a family-owned business?
Yes, they are a locally owned family business and value building long-term relationships with their customers.
Which nearby businesses could I visit before or after my appointment at Quality Heating & Cooling?
Nearby you can find US Hardware Supply for home improvement needs, Plant Hut for flowers and gifts, and Walthers Twin Tavern for dining and drinks.
Are there any local services near Quality Heating & Cooling that complement their offerings?
Yes, nearby businesses like SCHAUB W W ELECTRIC CO (electrician services) and Signarama (printing and advertising services) can be useful for home or business projects.
What nearby amenities might be useful for customers visiting Quality Heating & Cooling?
Customers can find automotive services at Conrad's Tire Express & Total Car Care, and shopping options at Kmart and Meijer nearby.