Hartland & Wilken Custom Heating & Cooling

4.6
143 reviews

About

Heating ContractorAir Conditioning ContractorHVAC Contractor
We are a step above all others in quality and customer satisfaction. Our highly trained staff is qualified to service almost all makes and models of heating, cooling and ventilating equipment and provide warranty services on all brands.

Location

Hartland & Wilken Custom Heating & Cooling
9507 Milan Road, Milan, OH
44846, United States

Reviews

4.6
143 reviews
5 stars
124
4 stars
2
3 stars
4
2 stars
0
1 star
13

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised the friendliness and professionalism of technicians, while others reported rude interactions and poor communication from office staff.

Technical Expertise

Many customers highlighted the technicians' knowledge and efficiency in diagnosing and fixing issues, with several specific mentions of individual technicians providing excellent service.

Timeliness

Customers appreciated the prompt response times for service calls, with many noting quick appointments and timely arrivals by technicians.

Installation Quality

Positive feedback on installation work, with customers expressing satisfaction with the quality and professionalism of the installation process.

Pricing Concerns

Some customers expressed dissatisfaction with pricing, citing high service charges and unexpected costs, particularly regarding warranty issues.
  • BN
    Brenda “Bee” Nemec
    Dec 22, 2025
    1.0
    Horrible, without heat for a week! Company put in new heat pump in June. Did not put heat strips in . I just called and a rude woman whonwhonnot give her name, mad a comment under her breath, saying she really didn't care ! WOW JUST WOW,RUDE !! I WAS THEN PUT ON HOLD, WHEN I ASK TO SPEAK TONHER SUPERVISOR.. FINALLY HUNG UP!! YOUR COMPANY SHOULD OF EXPRESSED THE PART! YOU FORGOT ! YOU ALSO SHOULD PAY MY ELECTRIC BILL! WHAT A HORRIBLE BUSINESS TO HAVE A RUDE WOMAN MAKING COMMENTS.. BEWARE, THEY REALLY DON'T CARE!
  • BS
    Brent Sullenberger
    Dec 20, 2025
    5.0
    Brandon was polite and friendly. He quickly diagnosed the issue, explained what was going on and what repairs were needed effectively. Very grateful for the kindness and the competent, efficient, work.
  • RL
    Richard Lill
    Nov 24, 2025
    1.0
    Terrible customer service
  • DD
    debbie dobson
    Nov 1, 2025
    5.0
    Awesome employees!!! Such a nice company to have out for maintenance and repairs on our boiler. Thanks again
  • WK
    Ward Kehr
    Oct 31, 2025
    5.0
    Brandon, super at his job & understands how to evaluate a problem & fix the issue! Very pleased with his work!

Frequently Asked Questions About Hartland & Wilken Custom Heating & Cooling

What services does Hartland & Wilken Custom Heating & Cooling provide?

They service almost all makes and models of heating, cooling and ventilating equipment and provide warranty services on all brands.

Where is Hartland & Wilken Custom Heating & Cooling located?

It is located at 9507 Milan Road, Milan, OH 44846, USA.