Please, Get EVERYTHING in Writing
Wanting to support a small business, and a women-owned business at that, I contracted with Jennifer Bowles of Two Women Contractors to help restore an unusable garage. It was built over an unfinished empty space, and the joists that supported it were cut so that it would not support the weight of a car.
The Good: the firm did an effective job in supporting the garage. I will now be able to use it, and the work was completed in a timely manner.
The Bad: the job cost much more than I was led to believe. The statement of work—which was a mostly empty page—said that the firm would complete the project for $7000. This was to include, the contract said, all labor and wood. It noted that metal posts would be needed, and they were not included in the total; this reflected the earlier text she had sent me saying they would be used “in combo with wood.” Worrying about committing to an unexpected amount, I asked Jennifer about how many there would be, and how much they cost. “Two or three,” she replied. There would also be screws and brackets, but I expected the total project to come in at about $7500.
When the work was done (one gentleman for three relatively short days; his son for one of them), she sent me a note telling me they were finished. “May be a little overkill with the support post,” she wrote, before telling me that the materials were “somewhere around $3000.” Understanding that I had expected wooden posts with augmentation by metal supports, she wrote that “I think the Support posts were the better idea than putting in wood posts.”
I was shocked. My costs had gone up by almost 50%, and I had never been consulted. When I expressed my surprise, she cheerily pointed out that I had agreed to pay for the metal that was necessary, and she would send me an invoice. The invoice turned out to be just a series of Lowe’s receipts. At no point, despite my repeated requests, was she ever willing to send me a real breakdown of the costs. Ultimately, she agreed to accept almost $9000 rather than the almost $10,000 that she requested. But she never acknowledged that it would have been appropriate to consult with me before she decided that metal was better than wood, to ensure that I was willing to bear the great increase in cost.
The Ugly: part of the reason that she agreed to accept a lower amount than she originally demanded was that I checked the Lowe’s receipts that she sent. She claimed they totaled $2805. But when I added them up, they amounted to $2431. Worse, they included things that were clearly either resupply for her team (drill bits, for example) and things that were not used on my project (interior moulding, which was clearly used on someone’s project she was working on, but it certainly wasn’t in the spider-filled unfinished space beneath a detached garage). Considering that the days-long discussion we had after the project included her repeatedly pointing out that the only thing that was included in the original $7000 was wood, it was almost funny that the receipts included over $100 for pine 2 x 8 boards.
The Moral: use this contractor if you wish. Jennifer is very personable, and the people she deploys, if the carpenter she sent to my project is representative, are talented. The job was done quickly and well. But get everything in writing. And read carefully every receipt that she sends you, so you don’t end up paying twice for things or paying for someone else’s projects.
It was a pleasure to work with, Two Women Contractors, Inc., on a bathroom renovation, new tile in laundry room and interior painting. The workers were professional, showing up on time, focused on excellent craftsmanship, and cleaning up at end of work day. Thank you Josh and Joe. The shower and bathroom floor were beautifully tiled. A plumbing problem was solved and corrected. If I had any questions, they were immediately answered through phone call or text. Picking out the tile, etc. at The Tile Shop was a lot of fun with Jennifer (owner of the company) and Shachi at The Tile Shop. Thank you for an excellent renovation experience. I will definitely contact, Two Women Contractors, for future home renovation projects.