Many customers praised the technicians for being friendly, knowledgeable, and professional, often going above and beyond to ensure satisfaction.
Response Time
Several reviews highlighted quick response times for service calls, although some customers experienced delays in scheduling.
Installation Quality
Customers frequently commended the installation teams for their efficiency, cleanliness, and thoroughness during HVAC installations.
Communication Issues
Some customers reported poor communication regarding scheduling and follow-ups, leading to frustration and dissatisfaction.
Mixed Experiences
While many reviews were positive, there were notable complaints about service quality and billing practices, indicating inconsistency in customer experiences.
KR
Kirston Rooney
4 days ago
5.0
I had a very unique repair request for a cracked radiator at my home. I consulted another company first, and was met with rudeness and an outrageous estimate. Luckily, I then reached out to Cooney. They had Zack out the following day to take a look. He was really friendly and open minded to different solutions. Within another hour, Ron was at my home to create an estimate. The highlight of this entire experience was meeting with Ron. He was very friendly and understanding of my financial situation. Within just a few minutes we had agreed upon a plan of attack, and set up the repair for two days from then. Two days go by, and Seth and crew arrived at 8:00 am sharp. They worked quickly, carefully, and thoroughly. They were very friendly and courteous. They made sure every part of my boiler system and radiators were working before they left. I can’t say enough about how great of an experience I had with Cooney from start to finish. Home emergencies are going to happen - you want people like the team at Cooney on your side.
SR
Sharon Rose
5 days ago
5.0
Devon Spina was the first technician from Cooney sent out to help with my furnace. He was fantastic, thorough, and informative.
The second technician, Todd, was equally as good. He took the time to explain the work he did and recommended inquiring about yearly maintenance checks before AC and furnace season.
JS
Jim Swem
6 days ago
4.0
Fantastic one we got by the AI !! Karen from the office was great getting all the problems from the AI system straightened around. Nick, tech on site, super. Explained all the steps of the way, got my system up and around, tuned the boiler, verified all of it and out the door he went with a smile. Five Stars minus the AI phone system.
GT
Goat Talk
Jan 3, 2026
5.0
We had a great experience with our furnace installation from start to finish. This is a big purchase, and honestly, we did not think the pricing was going to work for us, but they worked with us and made it happen. That alone meant a lot.
Once everything was set, they came out the very next week for installation. The job was expected to take longer, but they got about 90 percent of it done in one day and had everything completed quickly and efficiently.
Rhonda was absolutely amazing. She was realistic, honest, and had a great personality. She took the time to explain everything about the furnace and provided education we did not have prior. There was no pressure, just clear and helpful information.
The two guys who came out for the installation did an awesome job. They were professional, respectful, and clearly knew what they were doing.
Overall, we are extremely happy with the service and would definitely recommend them to anyone looking for honest people and quality work.
EF
Eli Acevedo Feliciano
Dec 15, 2025
5.0
Great experience with Cooney—what a fantastic business model! They put customers first. Rhonda was wonderful—kind, informative, and a pleasure to work with. All of my questions were answered and concerns addressed promptly and patiently. I felt no pressure, was never rushed, and experienced no gimmicks or sales tactics, nor was I ambushed like another company tried to do. The technicians were friendly, knowledgeable, and highly professional. They installed a new furnace and AC, and the entire process was smooth and quick from start to finish. Customer service was excellent, and their pricing was significantly lower than competitors offering comparable systems. Everything is working perfectly. If you are looking for excellent quality service, superb customer care, and affordable and reasonable pricing, Cooney won’t let you down. I highly recommend them to anyone in need of service, maintenance, or a new HVAC system.
Frequently Asked Questions About Cooney Air Conditioning & Heating
What services does Cooney Air Conditioning & Heating provide?
Cooney Air Conditioning & Heating offers heating, cooling, furnace, and air conditioning installation, repair, and maintenance services in Syracuse, NY and surrounding areas.
Where is Cooney Air Conditioning & Heating located?
Cooney Air Conditioning & Heating is located at 2516 Lodi St, Syracuse, NY 13208, USA.
What are the business hours of Cooney Air Conditioning & Heating?
Cooney Air Conditioning & Heating is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
How can I contact Cooney Air Conditioning & Heating?
You can contact Cooney Air Conditioning & Heating by phone at (315) 437-7194 or by email at ksheridan@cooneyair.com.
What payment options does Cooney Air Conditioning & Heating accept?
They accept cash, check, Discover, financing, invoice, Mastercard, and Visa as payment options.
What types of contractors is Cooney Air Conditioning & Heating classified as?
Cooney Air Conditioning & Heating is classified as an HVAC contractor, air conditioning contractor, and heating contractor.
Can I visit the Cooney Air Conditioning & Heating Facebook page for updates?
Yes, you can visit their Facebook page at https://www.facebook.com/2295007414104725 for updates and more information.
Is there a convenient food option near Cooney Air Conditioning & Heating?
Yes, Cardano's Pizza & Wings and Juliana's Pizza & Wings are nearby for convenient dining options before or after your visit.
Are there any nearby transportation services for getting to Cooney Air Conditioning & Heating?
Safeway Medical Transportation is located nearby, which may assist customers requiring travel or medical transportation services.
What local entertainment options are near Cooney Air Conditioning & Heating?
Jumpin Jupiter, an amusement park and arcade, is located near Cooney Air Conditioning & Heating and offers fun activities you might enjoy before or after your visit.