Most customers praised the technicians for being friendly, knowledgeable, and professional, providing excellent service during installations and repairs.
Response Time
Customers frequently noted the quick response times for service calls, often receiving same-day assistance.
Customer Support
While many reviews highlighted positive experiences with technicians, there were significant complaints regarding poor customer service and lack of communication from the office staff.
Pricing
Several customers mentioned fair pricing for services, although some expressed dissatisfaction with unexpected costs and issues related to installations.
SH
Shandra Holt
3 days ago
5.0
Generator and furnace maintenance. Very thorough, prompt and polite. Two technicians spent 3 hours servicing our two furnaces and generator, which they spent an hour working on in the rain. Very happy with their service, even though it had to be rescheduled three times.
BT
Bob Tharnish
Dec 31, 2025
5.0
Luke was professional and knowledgeable. He thoroughly reviewed the recommended repair and my various options. We now have heat restored!
MB
Michael Buffamonti
Dec 22, 2025
5.0
Service was quick and efficient. Service tech came out very next morning, diagnosed the problem with the boiler, and took care of the situation double checking everything before he left. Have used capital heat before and will continue to do so.
JM
James Montanari
Dec 21, 2025
1.0
Terrible customer service. I tried to get a simple question answered regarding why my furnace humidifier (which they installed) did not have a control panel and therefore would not operate. I sent Capital Heat a very lengthy email explaining the issue on their online Question & Answer site, never received a response. I made three calls to their office over a period of 3-weeks. Each time I talked to their receptionist who wrote down the information regarding my issue, l still never received an answer for my question of “how do I start up my humidifier”.
On my fourth call I told the same receptionist that “I guess l will have to schedule a $179.00 service call in order to get my question answered”, she agreed.
Needless to say, within seconds of walking into my front door, the service man showed me that the startup was a function inside of “Settings” on my home’s thermostat computer….he got the humidifier running in 10-seconds.
Thank you Capital Heat for totally disregarding the customers notes and messages that your receptionist left on your desk. It’s so thoughtful that you have a place on your website for “Questions”, but perhaps you should tell your customers that it takes one month and a $179.00 fee to receive an answer.
BA
Brother C-i was a
Dec 17, 2025
5.0
Capital Heat, as always, sent us a knowledgeable, professional member of their staff. I won’t post anybody’s name, so I will just call him Mr. C.
Mr C serviced our furnace, took care of everything that needed to be taken care of, and answered all questions and concerns that I had.
I am very happy to have Capital Heat as they have not only perform annual maintenance on our AC and Furnace… But any time (we’ve had an emergency or two/3)
They have Always provided quick response and service for any needs….
Frequently Asked Questions About Capital Heating, Cooling, Plumbing, & Electric
What services does Capital Heating, Cooling, Plumbing, & Electric provide?
Capital Heating, Cooling, Plumbing, & Electric offers residential and light commercial heating, cooling, plumbing, and electrical contracting services.
Where is Capital Heating, Cooling, Plumbing, & Electric located?
It is located at 2975 Walden Avenue, Depew, NY 14043, USA.
What are the business hours of Capital Heating, Cooling, Plumbing, & Electric?
The company operates 24 hours a day, 7 days a week, including weekends.
How can I contact Capital Heating, Cooling, Plumbing, & Electric?
You can reach them by phone at +1 716-683-7336 or via email at info@capitalheat.com.
Does Capital Heating, Cooling, Plumbing, & Electric require appointments?
Yes, appointments are required for their services.
What payment options are accepted at Capital Heating, Cooling, Plumbing, & Electric?
They accept payment by cash, check, Discover, financing options, Mastercard, and Visa.
Does Capital Heating, Cooling, Plumbing, & Electric offer online estimates?
Yes, they offer online estimates for their services.
What nearby places can I visit around Capital Heating, Cooling, Plumbing, & Electric?
Nearby you can find Capital Heat Inc., Campfire Grill restaurant for dining, and Superclean Carpet & Flood Restoration for cleaning services.
Are there transportation options near Capital Heating, Cooling, Plumbing, & Electric?
Yes, Amtrak Buffalo-Depew Station and Buffalo Depew Station train stations are nearby, providing convenient travel access.
Where can I store my belongings near Capital Heating, Cooling, Plumbing, & Electric?
Advantage Self Storage, a nearby storage facility, offers self-storage options close to the business location.