Master Electric of WNY

Reviews

• RP

  Rayelynn Paulk

  Jan 29, 2024
  1.0
  Absolute horrible experience- received a quote addressed to Mr and Mrs with my first name and my CONTRACTORS last name- sent several emails ask him to please put the quote under my name at some point he finally did- yet he still addressed the email to Mr (Contractors name🤦‍♀️) They were going to install a Generac and upgrade my electrical. We immediately paid the down payments (over $5000 in cash) After payment was made we were told they are unsure of a start date- as they need 6 orders for the Generac before they could place my order and at the moment they only had 4 orders 🙄. Then Paul said he would put an order in with the electric company to inspect and approve. 2 weeks later- NYSEG stated he never placed the request 😠 After several emails and calls- the request was placed- we sat home all day- for Paul to say- NYSEG isn’t coming- - they pulled us up on GOOGLE maps- and our shed is too close to our electric meter and we would either have to move it or have a gate installed on the other side of the house which would have to remain unlocked so NYSEG could have complete access in case of an emergency 🤯🤯🤯 REALLY???? Made ZERO sense- however- Paul swore up and down that he was told this by NYSEG- We had the gate installed 3 days later- had to remove a tree due to the location (totaling over $1000) After that we never heard from Paul again. He stopped responding to emails. They never returned a call. I finally used my son’s phone and miraculously Cindy answered. She was extremely nasty and stated that they will not be doing the job. Mind you- this was 2 MONTHS after they received payment. She said they will send me a refund once they speak to Generac and deduct the restocking fee. I called Generac- placed what they call an IR ticket and was informed that if I do not receive my total refund to contact them and they would take care of it- They also gave me a list of reliable partners they used. 3 weeks later still no refund. My mother then contacted them (as she is quite ill and we were getting the generator for her oxygen as she was moving in with us) Cindy said they mailed me the refund. Another week goes by and my husband and go to their business personally and asked where the refund was sent and do they have confirmation from the bank that we cashed it. Cindy again was extremely nasty- refused to tell me where she mailed it- demanded that I state my address to her- we did- and her response was- yep! That’s where it was sent- however she stated 33 when our address 23- and she stated that’s what she meant. Finally I stated I went to Generac- I gave her the IR # and showed her the messages Generac sent me. At that point she cut us a check for the full refund (still haven’t seen the so called original check 🙄🤯). The location was FILTHY and smelled like there were a group of chain smokers living there. Worst experience ever!
• BW

  Brandy Wellar

  Dec 4, 2020
  1.0
  Highly regret hiring this company. The day they came they had to leave mid job due to a coworker scorching a house so they rescheduled to have no one call that the guy never came to work and they had two call ins when I followed up why no one came. They returned a week later and cut holes way too large in all of our outlets and left a whole in our wall because they didn’t know duct work was behind the wall. They return again a week later and patch the hole and outlets for us to be left with cracked patching where we have to redo all the patching not to mention paint each room around the outlet. Such a mess in compared to past electric work we have had done. As agreed with the previous post as well, they never responded to my email or showed any remorse on the unacceptable service.
• SA

  Stephanie Andrews

  Aug 21, 2019
  5.0
  We had Paul come to our house to give us a bid for a generator. We moved to buffalo a month ago. He was a real lifesaver for me. As I was showing him down to the basement I fell. He instantly held my little baby and made sure we were okay. (Thankfully my baby was just fine) My foot/ankle began to swell and he offered me a ride to the doctor to get it checked out. Paul loaded up my baby, carried me to the car, and drove us to the urgent care. He rearranged his schedule to make sure a complete stranger was going to be alright. Paul is a man you can trust. He even called me a few days after the incident to make sure I was doing okay. This company will always have my business.
• LT

  Lisa T

  Apr 25, 2019
  5.0
  I recently contacted Master Electic to do two separate projects within a few weeks from one another. Cindy, who works at the office, was very nice and answered all of my questions very promptly. Both of the technicians that we had come out were on time and very friendly. My generator was fixed right away and the exterior garage door lights we had installed look fantastic! I couldn't be more happier with my experience with Master Electric.

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